Check your balance online or by phone in under two minutes

You can check an ExxonMobil gift card balance through the company's website, by phone, or at any ExxonMobil station. The online method is fastest — you enter your card number and PIN on ExxonMobil's balance checker and see your balance when ready. If you don't have internet access or prefer to speak with someone, calling the customer service number on the back of your card will get you the same information.

The balance checker works for both physical ExxonMobil gift cards and digital cards sent by email. You'll need the 16-digit card number and the 4-digit PIN printed on the back of the card, or included in the email if you received a digital card.

Key Takeaways

  • Visit ExxonMobil's gift card balance page and enter your 16-digit card number and 4-digit PIN to see your balance when ready.
  • Call the customer service number printed on the back of your card if you prefer phone support or don't have the PIN handy.
  • You can also ask a cashier at any ExxonMobil station to check your balance at the pump or register.
  • Your balance is the same whether you check it online, by phone, or in person — the systems update in real time.

Checking balance on ExxonMobil's website

Go to ExxonMobil's gift card balance checker page. You'll see two fields: one for your card number and one for your PIN. The card number is the 16 digits printed on the front of your physical card, or listed in the email if you received a digital card. The PIN is the 4-digit number on the back of your physical card, or in the email confirmation for a digital card.

Enter both numbers and click the button to check balance. The page will display your remaining balance in dollars and cents. If you see an error message, double-check that you've entered the numbers correctly — spaces or transposed digits will cause the lookup to fail. If the numbers are correct and you still get an error, the card may not have been activated yet, or there may be a temporary issue with the system.

Checking balance by phone

The customer service number is printed on the back of your ExxonMobil gift card. Call that number and follow the prompts to enter your card number and PIN using your phone keypad. The system will read your balance back to you. This method works 24 hours a day, and you don't need to remember your PIN if you have the card in front of you — you can read it as the system asks for it.

If you received a digital card by email and don't have a physical card to look at, the email should include both the card number and PIN. Keep that email handy when you call, or take a screenshot so you have the numbers ready.

Checking balance at an ExxonMobil station

Walk into any ExxonMobil station and ask the cashier to check your gift card balance. Hand them the card, and they can look it up at the register. This is useful if you're already at the pump and want to know how much you have left before you fill up. Some stations also allow you to check your balance at the pump itself — the screen will prompt you to swipe or insert your card and may show your balance before you start pumping.

You don't need your PIN to check balance in person — the cashier or pump can look it up with just the card number.

What to do if you can't find your PIN

If you have a physical card but can't locate the PIN, call the customer service number on the back of the card and explain that you need to check your balance but don't have the PIN. The representative can verify your identity using other information and may be able to look up your balance without the PIN, or they can help you retrieve it.

If you received a digital card by email and deleted the email, check your email trash or spam folder — the original message should still be there. If you can't recover it, contact ExxonMobil customer service with the email address associated with the card purchase, and they can resend the card details.

Understanding what your balance means

Your balance is the dollar amount remaining on your gift card. You can use it at any ExxonMobil station to buy fuel or items inside the convenience store. The balance does not expire, so you can use it whenever you want. When you make a purchase, the amount is deducted from your balance when ready.

If your balance is zero or very low, the card is still valid — you just can't use it to make purchases until it's reloaded. Some gift cards can be reloaded by the person who gave it to you, but this depends on how the card was originally set up. Check with the person who gave you the card, or contact ExxonMobil customer service to ask if reloading is an option.

Frequently Asked Questions

Why does my balance show as zero when I just received the card?

The card may not have been activated yet. If you received a physical card in the mail, it can take a few business days to set up after you receive it. If you received a digital card by email, it should be active when ready — try checking again, or contact customer service to confirm the card was loaded correctly.

Can I check my balance without the PIN?

Yes. You can check your balance at any ExxonMobil station by asking a cashier, or you can call customer service and explain that you don't have the PIN. Online, you'll need both the card number and PIN to use the balance checker.

Does checking my balance use up any money on the card?

No. Checking your balance does not cost anything and does not reduce the amount on your card. You can check as many times as you want without any charge.

What if the balance checker says my card number is invalid?

Make sure you're entering the 16-digit number from the front of the card, not any other numbers. If you're copying it from an email, double-check for extra spaces or typos. If the number is correct and you still get an error, the card may not have been activated, or there may be a temporary system issue — try again in a few minutes or call customer service.