What Mitsubishi Connect customer care does
Mitsubishi Connect is Mitsubishi Motors' remote services platform that lets you lock and unlock your vehicle, check fuel level, locate your car, and receive maintenance reminders through a mobile app or web portal. Customer care handles account issues, technical problems with the app or services, billing questions, and subscription management.
When you contact Mitsubishi Connect customer care, you are reaching Mitsubishi Motors' support team — not a dealership, though your dealership can sometimes help with account setup. The team can reset your password, troubleshoot app crashes, explain service features, and manage your subscription status.
Key Takeaways
- Mitsubishi Connect customer care is reached through the mobile app, the web portal, or by phone at the number listed in your account settings or vehicle manual.
- Before calling, have your vehicle identification number (VIN), account email, and a description of the problem ready to speed up the conversation.
- Common reasons to contact support include app login problems, features not working, billing disputes, and subscription changes.
- If your dealership set up your account, they may need to be involved in certain account changes or resets.
How to contact Mitsubishi Connect support by phone
The phone number for Mitsubishi Connect customer care appears in your account settings within the app or web portal, and also in your vehicle's owner manual under "Connected Services" or "Mitsubishi Connect." The number varies by region, so checking your own account is faster than searching online.
When you call, have your VIN ready — it is on your registration and on the dashboard under the windshield on the driver's side. Also have the email address associated with your account and a clear description of what is not working. If the problem started after an app update or a recent change to your account, mention that timing.
Wait times vary by time of day and season. Calling early in the morning on a weekday typically means shorter hold times than calling in the evening or on weekends.
Using the app or web portal to reach support
Both the Mitsubishi Connect mobile app and the web portal have a "Help," "Support," or "Contact Us" section. Tapping or clicking this section usually shows you a list of common problems with solutions, a chat option, or a form to submit a question.
The chat feature, when available, is often faster than phone support for straightforward questions like password resets or billing inquiries. You can also submit a written request through the form, though response times are usually longer — often 24 to 48 hours — than phone or chat.
Problems you can solve without calling support
Before contacting customer care, try these steps: log out of the app completely, close it, and log back in. If the app is crashing, uninstall it, restart your phone, and reinstall it from the App Store or Google Play. If a feature like remote lock is not working, check that your vehicle's cellular connection is active — some vehicles need to be within range of a cell tower for remote commands to go through.
If you have forgotten your password, use the "Forgot Password" link on the login screen rather than calling. You will receive a reset email within a few minutes. Check your spam folder if you do not see it in your inbox within 10 minutes.
If you are unsure whether a feature is included in your subscription level, log into your account and look at the "Subscription" or "My Plan" section. This shows exactly which services are active and which require an upgrade.
What to do if your account was set up by your dealership
Some dealerships set up Mitsubishi Connect accounts during vehicle delivery rather than having you do it yourself. If this happened, your dealership may need to be involved in certain changes — particularly if you want to transfer the account to a different email address or if you need to reset a password you never created.
Contact your dealership first if you are not sure who set up the account. They can tell you whether they are the account owner or whether you are. If the dealership is the owner, they will need to release the account to you before you can make changes, or they can make the changes on your behalf.
Billing and subscription changes
If you want to pause, cancel, or upgrade your Mitsubishi Connect subscription, you can often do this through the app or web portal under "Subscription" or "Account Settings." The change usually takes effect when ready or at the start of your next billing cycle, depending on the type of change.
If you are being charged but do not remember signing up, or if you see a charge you do not recognize, contact customer care with the charge date and amount. They can review your account history and either cancel the charge or explain what service it covers. Bring your credit card or bank statement showing the charge so you can reference the exact amount and date.
Frequently Asked Questions
What is the phone number for Mitsubishi Connect support?
The number is in your Mitsubishi Connect app under settings or help, and in your vehicle manual. It varies by region. Calling from the app or portal is faster than searching online because you will reach the correct regional team when ready.
Can I reach Mitsubishi Connect support outside business hours?
Support hours vary by region. Check the "Contact Us" section of the app or web portal to see the hours for your area. Some regions offer 24/7 phone support, while others have limited weekday hours. The app or portal may have self-service options available at any time.
Do I need to contact my dealership or Mitsubishi Connect support?
Contact Mitsubishi Connect support for app problems, account issues, billing, and subscription changes. Contact your dealership for vehicle maintenance, warranty questions, or if your dealership originally set up your account and you need to make account ownership changes.
What happens if I cancel my Mitsubishi Connect subscription?
Canceling stops all remote services — you will no longer be able to lock or unlock remotely, check fuel level, or receive maintenance alerts. You can reactivate the subscription later by contacting support or through the app, though you may be charged again for the service.
Can I transfer my Mitsubishi Connect account to a new phone?
Yes. Log out on your old phone, then read the app on your new phone and log in with the same email and password. Your account and vehicle connection transfer automatically. If you have trouble logging in on the new phone, contact support with your VIN and account email.