You can cancel your Zipcar membership online, by phone, or through the app — the process takes a few minutes and your membership ends when ready

Zipcar lets you stop your membership at any time without penalty. You do not have to wait for a contract to end or pay a cancellation fee. The three ways to cancel are through your Zipcar account online, by calling their customer service line, or through the Zipcar mobile app. Whichever method you choose, your membership will be deactivated right away, though you may see a final charge if you have an outstanding reservation or trip balance.

Before you cancel, check whether you have an active reservation. If you do, you will need to end that trip first — Zipcar will not let you cancel while a car is reserved under your name. You should also review your account for any pending charges from recent trips, since these will still be billed after your membership closes.

Key Takeaways

  • Cancel through your online account, the Zipcar app, or by calling 1-866-494-7227 — all three methods close your membership when ready with no cancellation fee.
  • You must end any active car reservation before Zipcar will process your cancellation.
  • Any unpaid trip charges or reservation fees will still appear on your final bill after your membership closes.
  • Your Zipcar card will stop working as soon as your membership is cancelled, so you cannot book or access vehicles after that point.

Cancelling through your online account

Log into your Zipcar account on the website using your email and password. Go to your account settings — this is usually found by clicking your name or profile icon in the top right corner. Look for a section labeled "Membership" or "Account Settings" and find the option to cancel or close your account.

Zipcar will ask you to confirm that you want to cancel and may ask why you are leaving. You can skip the survey if you prefer. Once you confirm, your membership will be cancelled when ready. You will receive a confirmation email with the date and time of cancellation. Keep this email in case you need to reference it later.

Cancelling through the Zipcar app

Open the Zipcar app and tap the menu icon (usually three horizontal lines) in the bottom right or top left corner. Select "Account" or "Settings," then look for "Membership" or "Close Account." The app will walk you through the same confirmation steps as the website.

Cancelling through the app works the same way as cancelling online — your membership ends right away and you will get a confirmation. If you have trouble finding the cancellation option in the app, the phone method is often faster.

Cancelling by phone

Call Zipcar customer service at 1-866-494-7227. A representative will verify your account information and ask you to confirm that you want to cancel. They can process the cancellation when ready over the phone. This method is useful if you have questions about your account or want to make sure there are no outstanding charges before you close it.

Customer service hours vary, but Zipcar typically has phone support available during business hours. If you call outside those hours, you may reach an automated system that takes a message, though cancelling through the app or website is faster if you need it done right away.

What happens to your Zipcar card and account after cancellation

Your Zipcar membership card will no longer work once your account is closed. You will not be able to book vehicles, unlock cars, or access any Zipcar services. If you want to rejoin Zipcar later, you can sign up again as a new member, though you may have to pay a new membership fee depending on current promotions.

Zipcar keeps your account information on file for a period of time after cancellation. If you need records of past trips or charges, you can usually request this information from customer service even after your membership is closed.

Handling outstanding charges and refunds

If you have a balance owed to Zipcar — from a trip that has not been fully charged yet, a reservation fee, or damage charges — that amount will still be billed to your payment method after your membership closes. Cancelling your membership does not erase any money you owe.

Zipcar does not issue refunds for unused membership time. If you paid for a monthly membership and cancel partway through the month, you will not get a refund for the remaining days. However, you will not be charged again after your cancellation is processed.

If you want to pause instead of cancel

Zipcar does not offer a formal pause or suspension option, but you can cancel and rejoin later without penalty. Some members cancel when they know they will not need a car for a few months, then sign up again when they need it. Keep in mind that you may face a new membership fee when you rejoin, depending on what promotions are running at that time.

If you are cancelling because of a specific problem — a car was damaged, you were charged incorrectly, or you had a bad experience — contact customer service before you cancel. They may be able to resolve the issue or offer you options you did not know about.

Frequently Asked Questions

Will I be charged a cancellation fee?

No. Zipcar does not charge a fee to cancel your membership at any time. You will not owe anything beyond any outstanding trip charges or reservation fees from before you cancelled.

Can I cancel if I have an active reservation?

No. You must end your current car reservation before Zipcar will let you cancel your membership. End the trip through the app or website, then proceed with cancellation.

What if I want to cancel but get a refund for this month?

Zipcar does not refund unused membership time. If you cancel partway through a billing cycle, you will not get money back for the days remaining in that month.

Can I cancel and rejoin later?

Yes. You can cancel anytime and sign up again later without penalty. However, you may have to pay a new membership fee when you rejoin, depending on current promotions at that time.

How long does it take for my membership to close?

Your membership closes when ready when you cancel through the app, website, or phone. Your Zipcar card will stop working right away, and you will receive a confirmation email within a few minutes.