How to cancel your Take 5 membership
To cancel your Take 5 car wash membership, you need to contact the specific location where you signed up, not a national customer service line. Take 5 operates as a franchise, so each location handles cancellations independently. Call the car wash directly, ask to speak with a manager, and request cancellation. Have your membership number ready — you can find it on your membership card, receipt, or the app.
Most Take 5 locations will cancel over the phone, though some may ask you to visit in person or submit a written request. If you signed up through the Take 5 mobile app, check the app first for a cancellation option in your account settings — some locations allow in-app cancellation, while others do not. The process typically takes effect when ready, though you may receive a final billing confirmation email within a few days.
Key Takeaways
- Call the specific Take 5 location where you hold your membership, not a corporate number, because each franchise handles cancellations separately.
- Have your membership number available when you call, and ask the manager directly to cancel your account.
- Check the Take 5 mobile app for an in-app cancellation option before calling, since some locations offer this feature.
- Cancellation usually takes effect when ready, but confirm with the location whether you will be charged again on your next billing date.
- If you are charged after cancellation, contact the location and your credit card company to dispute the charge.
Finding the phone number for your Take 5 location
The Take 5 website has a location finder tool where you can search by zip code or city. Once you find your location, the listing includes the phone number, hours, and address. Write down the phone number before you call — this ensures you reach the exact location where you hold your membership.
If you cannot find your location online, check your membership card or your credit card statement. Your statement will show the name and sometimes the address of the Take 5 location that charged you. You can also search Google Maps for "Take 5 Car Wash near me" and call the locations that appear until you find the one with your membership on file.
What to say when you call
When you reach the location, tell the person who answers that you want to cancel your membership. They will likely transfer you to a manager or ask you to provide your membership number. State clearly: "I want to cancel my membership effective when ready." Do not let the conversation drift into discussing why you are leaving or whether they can offer you a discount — these discussions often delay the cancellation.
Ask the manager to confirm the cancellation in writing, either by email or text. Request that they tell you the exact date the cancellation takes effect and whether you will be charged on your next billing cycle. If they say you will be charged again, ask them to note in your account that you have requested cancellation and should not be charged. Write down the manager's name and the time you called.
Cancellation through the Take 5 mobile app
Open the Take 5 app and log into your account. Look for a settings or account menu — this is usually represented by a gear icon or your profile picture. Some locations have added a "Cancel Membership" or "Manage Subscription" option in this menu. If you see it, tap it and follow the prompts to confirm cancellation.
If the app does not show a cancellation option, the app-based cancellation is not available at your location. In that case, you must call the car wash directly. Do not assume the app cancellation worked if you do not see a confirmation screen — contact the location by phone to verify.
What happens after you cancel
Once the manager confirms your cancellation, your membership is no longer active. You will not be able to use your membership card or the app to enter the car wash. If you visit the location after cancellation, you will need to pay the per-wash rate instead of using your membership.
Check your credit card or bank statement about one week after cancellation to make sure you were not charged again. If a charge appears after your cancellation date, contact the Take 5 location when ready and ask them to reverse it. If they do not reverse it within a few days, contact your credit card company or bank and dispute the charge as unauthorized.
If the location refuses to cancel
A Take 5 location should cancel your membership when you request it. If a manager refuses or says you must visit in person when you cannot, escalate the request. Ask to speak with the owner or general manager, and repeat your cancellation request in writing — send an email to the location's email address (if listed on their website) stating your membership number and requesting when ready cancellation.
If the location continues to charge you after you have requested cancellation, contact your credit card company or bank and report the charge as unauthorized. Provide them with the date you called to cancel and the manager's name if you have it. Your bank can reverse the charges and may block future charges from that location. You can also file a complaint with your state's attorney general office if you believe the location is billing you fraudulently.
Frequently Asked Questions
Will I get a refund for unused washes on my membership?
Most Take 5 locations do not refund unused washes when you cancel. Check your membership agreement or ask the manager when you call — some locations may refund a portion depending on how recently you purchased the membership or how many washes remain. Get any refund promise in writing or by email confirmation.
Can I cancel my membership online without calling?
Some Take 5 locations allow cancellation through the mobile app, but most require a phone call to the specific location. There is no national online cancellation portal. Check the app first, but be prepared to call the car wash directly if the app does not have a cancellation option.
What if I do not have my membership number?
You can still cancel without the membership number. Provide the manager with your full name, phone number, and the credit card you used to pay for the membership. The manager can look up your account using this information. Having the number speeds up the process, but it is not required.
How long does it take for the cancellation to show up on my credit card?
Cancellation takes effect when ready at the location, but your credit card may show a pending charge for a few days if you were billed just before you called. This pending charge will drop off automatically. If a charge posts to your account after your cancellation date, contact the location and your bank to dispute it.
Can I cancel if I am in the middle of a contract?
Take 5 memberships typically do not have long-term contracts — they are month-to-month subscriptions. You can cancel at any time. If your membership agreement states otherwise, ask the manager about early termination fees when you call. Request that any fees be waived or explained in writing before you authorize the cancellation.