What Firestone Complete Care Is
Firestone Complete Care is a maintenance plan sold by Firestone Complete Auto Care that bundles routine services into a single annual or multi-year contract. You pay upfront, then visit a Firestone location for covered services without paying per visit. The plan covers items like oil changes, tire rotations, fluid top-offs, and filter replacements — the work that keeps a car running between major repairs.
The plan is optional. You can visit Firestone and pay for each service separately, or you can buy Complete Care if you want predictable costs and don't want to track when services are due. Firestone locations are independently owned franchises, so plan details, pricing, and what's included can vary by location.
Key Takeaways
- Firestone Complete Care bundles routine maintenance into one upfront payment, covering oil changes, tire rotations, fluid checks, and filter replacements at participating locations.
- Plans are sold by individual Firestone franchises, so the exact services covered, price, and contract length differ depending on which location you visit.
- You typically pay once per year or for a multi-year term, then visit your local Firestone for covered services without additional per-visit charges.
- The plan does not cover major repairs, parts that fail due to wear, or services outside the maintenance schedule — only routine preventive work.
- Before buying, confirm with your specific Firestone location what services are included, whether there are visit limits, and what happens if you move or change locations.
What Services Are Usually Included
Complete Care plans typically cover the maintenance items listed in your vehicle's owner manual: oil and filter changes, tire rotations, fluid level checks (coolant, brake fluid, power steering fluid), air filter replacements, cabin air filter replacements, and battery testing. Some locations add services like brake inspections, wiper blade replacements, or fluid top-offs between scheduled visits.
The exact list depends on which Firestone location you choose and which plan tier you buy. A basic plan might cover only oil changes and tire rotations, while a premium plan might include more frequent rotations, additional fluid checks, or extra services. Ask your local Firestone for a written list of what's covered before you commit.
Plans do not cover major repairs — transmission work, engine overhauls, suspension rebuilds, or collision damage. They also do not cover parts that fail because of age or defect, such as a failed alternator or a cracked radiator. Complete Care is maintenance only, not a warranty or repair may provide.
How Pricing and Payment Work
Firestone Complete Care is sold as a prepaid contract. You pay the full price upfront — usually between $200 and $600 per year, though this varies widely by location and plan tier. Some locations offer multi-year plans at a discount, such as $500 for two years instead of $300 per year.
Once you've paid, you visit your Firestone location for covered services and present your plan number or membership card. You do not pay again for those services during the contract period. If a service is not covered — such as a repair or a part replacement outside the maintenance schedule — you pay for that separately at the time of service.
Plans are non-transferable between locations in most cases. If you move or prefer to use a different Firestone, you may not be able to use your plan there. Some franchises allow transfers or refunds if you cancel within a certain window, but this is not may provide. Check the contract terms before you buy.
When to Consider Complete Care
Complete Care makes sense if you plan to visit Firestone regularly for routine maintenance and want to lock in costs upfront. If you drive a newer car still under the manufacturer's warranty, your warranty may already cover some maintenance, so check before buying. If you drive an older car and plan to keep it for several years, prepaying for maintenance can simplify budgeting.
Complete Care is less useful if you rarely visit the same location, if you prefer to use an independent mechanic or another chain, or if you're unsure how long you'll keep the car. It's also less valuable if you only need one or two services per year — you might spend more on the plan than you would pay per visit.
Compare the plan cost against what you'd pay for the same services separately at that location. If the plan costs $400 per year and you typically spend $250 on maintenance annually, the plan doesn't save you money. If you spend $500 or more, the plan likely pays for itself.
What Happens If You Don't Use All Services
Most Firestone Complete Care plans do not refund unused services. If you buy an annual plan and only visit once, you do not get money back for the services you didn't use. Some plans expire at the end of the contract period and cannot be rolled over or extended.
A few locations allow you to pause a plan or carry over unused visits to the next year, but this is not standard. Read the contract carefully to understand what happens to unused services and whether you can cancel for a refund if you change your mind shortly after purchase.
How to Buy and Use Your Plan
Visit your local Firestone Complete Auto Care location and ask about Complete Care plans. The staff will show you what plans are available, what each covers, and the price. You can buy in person or sometimes online through the Firestone website, though online options vary by franchise.
Once you've bought the plan, you'll receive a membership card or plan number. When you need a covered service, call or visit your Firestone location to schedule an appointment. Tell them you have Complete Care and provide your plan number. The service will be performed at no additional charge if it's covered under your plan.
Keep your contract paperwork and membership card. If there's a dispute about what's covered, the written contract is your proof. If you lose your card, Firestone can look up your plan by phone number or vehicle information.
Alternatives to Complete Care
You can pay for maintenance services as you go without a plan. This gives you flexibility to shop around, use different mechanics, or skip services if money is tight. You'll pay more per visit but only for what you actually use.
Some car manufacturers include free maintenance for a set period (often three years or 36,000 miles) as part of the new car warranty. If your car is still under this coverage, you don't need Complete Care — use the manufacturer's service instead.
Independent mechanics and other service chains (Jiffy Lube, Valvoline, dealerships) also offer prepaid maintenance plans. Compare what each covers, the price, and whether you can use it at multiple locations before deciding on Firestone.
Frequently Asked Questions
Can I use my Firestone Complete Care plan at any Firestone location?
Most plans are tied to the specific franchise location where you bought them. If you move or prefer a different Firestone, you may not be able to use your plan there. Some franchises allow transfers, but you must ask before you buy. Check the contract or call the location where you purchased the plan to confirm.
What if I sell my car or trade it in before my plan expires?
Complete Care plans are tied to the vehicle, not the owner. If you sell or trade the car, the plan typically ends and is not refundable. Some locations may allow you to transfer the plan to a new vehicle you own, but this is not standard. Ask your Firestone location about their policy before you buy.
Does Complete Care cover brake pads or wiper blades?
Brake pad and wiper blade replacements are usually not included in Complete Care because they're considered wear items that fail at different rates depending on driving habits. Some premium plans may include wiper blade replacements, but brake work is typically charged separately. Ask your Firestone location what's included in the specific plan you're considering.
Can I cancel my plan and get a refund?
Refund policies vary by location and contract terms. Some Firestone franchises allow cancellations within 30 days for a full refund, while others do not refund at all. Read the contract before you buy to understand the cancellation policy. If you're unsure, ask the staff in writing what the refund terms are.
Is Complete Care worth it if I only drive a few thousand miles per year?
If you drive very little, you may not need all the services included in the plan, and it could cost more than paying per visit. Calculate what you'd spend on maintenance annually without the plan, then compare that to the plan price. If the plan costs more, skip it and pay as you go.