Firestone Complete Care is a maintenance membership program, not a discount card or coupon
Firestone Complete Care is a subscription plan sold by Firestone tire shops that bundles routine maintenance services — oil changes, tire rotations, fluid top-offs, and inspections — into a single annual or multi-year membership. You pay upfront, then visit a participating Firestone location for covered services without paying per visit. The program is available only at Firestone shops, not at independent mechanics or other tire retailers.
The membership covers specific maintenance tasks on a set schedule. What you pay and what the plan includes varies by the membership tier you choose and your vehicle type. Firestone locations are company-owned and franchised shops across the United States; you can search for one near you on Firestone's website by entering your zip code.
This guide explains how the program works, what it covers, how to find a location near you, and what to expect when you use it. It does not cover tire purchases, repairs, or services outside the membership plan.
Key Takeaways
- Firestone Complete Care is a prepaid membership for routine maintenance, not a discount program, and you must visit a Firestone location to use it.
- You can find nearby Firestone shops by zip code on Firestone's website, and not all locations may offer the membership program.
- The membership covers scheduled services like oil changes and tire rotations, but you pay separately for repairs, tire purchases, and services outside the plan.
- You typically need to book an appointment in advance, and membership benefits explore only when you present your membership card or account number at the time of service.
How to locate a Firestone Complete Care location in your area
Firestone operates shops under the brand names Firestone Complete Auto Care and Firestone Tires + Service. To find one near you, go to Firestone's website and use the store locator tool. Enter your zip code or city name, and the tool will display nearby locations with their hours, phone numbers, and services offered. Not every Firestone location offers the Complete Care membership program, so call ahead or check the listing to confirm the shop participates.
You can also search online for "Firestone Complete Auto Care near me" or "Firestone Tires + Service near me" to see results with addresses and directions. Once you have identified a location, call the shop directly to ask whether they offer Complete Care memberships and what membership tiers are available. Some franchised locations may have different pricing or coverage options than others.
What Firestone Complete Care membership covers
Firestone Complete Care memberships typically include routine maintenance services performed on a regular schedule. Common covered services are oil and filter changes, tire rotations, fluid top-offs (coolant, windshield washer, brake fluid), battery testing, air filter inspections, and multi-point vehicle inspections. The exact services and frequency depend on your membership tier and your vehicle's make and model.
The membership does not cover tire purchases, wheel alignments, brake pad replacement, suspension repairs, engine repairs, or any diagnostic work beyond the included inspections. If your vehicle needs a repair or service outside the membership, you pay for it separately. Firestone will inform you of any additional work needed during your visit, and you decide whether to proceed with those services at their quoted price.
Membership tiers and what each one costs
Firestone offers multiple Complete Care membership tiers, and pricing varies by location and membership length. Typical options include a basic tier covering essential maintenance and a premium tier that adds more frequent services or additional coverage. You can purchase a membership for one year or multiple years, and longer terms usually offer a lower per-year cost.
To learn the exact price and coverage for your vehicle and location, contact the Firestone shop directly or visit their website. Pricing depends on factors such as your vehicle type, engine size, and local market rates. Some shops may offer promotional pricing or bundle deals, so it is worth asking about current offers when you call.
How to use your membership when you visit
Once you purchase a Firestone Complete Care membership, you will receive a membership card or account number. When you schedule a service appointment, tell the shop you are a Complete Care member. At the time of your visit, present your membership card or provide your account number so the shop can explore your membership benefits to the covered services.
Book your appointment in advance by phone or through Firestone's website if the location offers online scheduling. Let the shop know which services you need, and they will confirm whether those services are covered under your membership. If your vehicle needs work outside the membership, the shop will provide a separate quote for those services before proceeding.
What happens if you need services outside the membership
Firestone Complete Care covers only the specific maintenance services listed in your membership agreement. If your vehicle needs a repair — such as brake service, suspension work, or engine diagnostics — you pay for that work separately at Firestone's standard rates. The shop will inform you of any additional work during your visit and provide a quote before they perform the service.
You are not required to have repairs done at Firestone. You can take your vehicle to another shop for repairs and return to Firestone for your included maintenance services. However, some maintenance records or warranty considerations may make it convenient to keep all service at one location.
Transferring or canceling your membership
Firestone Complete Care memberships are typically tied to your vehicle and account, not to a specific shop location. If you move or prefer a different Firestone location, you can usually transfer your membership to another participating shop by contacting Firestone customer service or the new location directly. Cancellation policies vary by location and membership agreement; contact the shop where you purchased the membership to learn the terms.
If you sell your vehicle or no longer need the membership, ask about the cancellation process and whether any refund or credit is available. Some memberships may be non-refundable or subject to a cancellation fee, so review your agreement or ask the shop before you purchase.
Frequently Asked Questions
Can I use my Firestone Complete Care membership at any Firestone location?
Most memberships can be used at any participating Firestone Complete Auto Care or Firestone Tires + Service location, but it is best to confirm with the shop where you purchased the membership. Some franchised locations may have different policies, so call ahead if you plan to visit a different shop than the one where you bought the plan.
What if I do not use all my membership services in a year?
Unused services typically do not roll over to the next year. Memberships are usually annual, and you pay for the full year regardless of how many services you use. Plan your maintenance schedule to use the covered services during the membership period, or contact Firestone to ask about their specific policy on unused benefits.
Does Firestone Complete Care cover tire replacements?
No. The membership covers tire rotations and inspections, but not tire purchases or replacements. If you need new tires, you pay for them separately. Firestone will provide a quote for tires if you ask, and you can decide whether to purchase them at that location or elsewhere.
Can I transfer my membership to another vehicle?
Membership transfer policies vary by location. Contact the Firestone shop where you purchased the membership to ask whether you can move the plan to a different vehicle. Some memberships may be vehicle-specific, while others may allow a transfer for a fee or adjustment.
What should I bring when I visit for a Complete Care service?
Bring your membership card or have your account number ready, your vehicle keys, and your vehicle registration. If you have any service records from other shops, bring those too — they help the technician understand your vehicle's maintenance history and identify any issues.