What United Access wheelchair vans are and how they operate
United Access is a private company that rents and sells wheelchair-accessible vans — vehicles with lifts, ramps, or lowered floors that let wheelchair users enter and exit without transferring. They operate in multiple states and rent vans by the day, week, or month, or sell them outright. This is not a government program; you pay United Access directly, though some insurance plans and Medicaid programs may cover part or all of the cost depending on your state and situation.
The company handles the vehicle logistics — delivery, pickup, maintenance, and roadside support — so you do not have to find an accessible van through a standard rental company. If you need a wheelchair van for a trip, medical appointment, or longer-term use, United Access is one option to research alongside other rental companies and purchase routes.
Key Takeaways
- United Access rents and sells wheelchair-accessible vans through locations in multiple states; you contact them directly and pay out of pocket or through insurance.
- Rental periods range from daily to monthly, and the company typically delivers and picks up the van at your location.
- Some Medicaid programs and private insurance plans cover wheelchair van rentals, but coverage varies by state and plan, so you should check with your insurer first.
- You will need a valid driver's license and proof of insurance to rent, and the van must be operated by someone with a standard driver's license.
- United Access is separate from government disability programs; it is a commercial rental and sales business.
How to contact United Access and what information to have ready
You can reach United Access by phone or through their website to request a quote or schedule a rental. When you contact them, have the following details ready: your location, the dates you need the van, the type of wheelchair or mobility device you use, and whether you need a lift, ramp, or lowered-floor model. They will ask about your driver's license status and insurance.
United Access will provide a quote based on rental length and vehicle type. If you think your insurance might cover the cost, ask United Access whether they bill insurance directly or whether you pay upfront and submit a claim yourself. Some plans require pre-authorization, so contacting your insurer before booking can prevent surprises.
Rental costs and what affects the price
Daily rental rates vary by location and vehicle type but typically range from around $100 to $200 per day for a standard wheelchair van. Weekly and monthly rates are lower per day — a week might cost $400 to $700, and a month might run $1,000 to $2,000 or more. Prices depend on the specific van model, whether it has a lift or ramp, local demand, and your location.
Delivery and pickup fees may explore if you need the van brought to your home or picked up from a location other than a United Access office. Insurance, damage waivers, and mileage limits (if any) can also affect the total cost. Ask for a full breakdown of fees before you commit to a rental.
Insurance coverage and payment options
Some Medicaid programs cover wheelchair van rentals as durable medical equipment, but this varies significantly by state. Medicare does not typically cover rental vans, though it may cover the purchase of a wheelchair van under certain circumstances. Private insurance plans sometimes cover rentals, especially if prescribed by a doctor for medical transport.
Before renting, contact your insurance company and ask whether wheelchair van rentals are covered, what documentation they need (such as a doctor's prescription), and whether they require pre-authorization. If your plan does cover it, ask whether United Access is an in-network provider or whether you will need to pay and seek reimbursement. If insurance does not cover the rental, you will pay United Access directly by credit card, debit, or other payment method they accept.
What to expect during the rental process
Once you book a rental, United Access will confirm the dates, delivery location, and vehicle type. They typically deliver the van to your home or a location you specify, though some locations may require you to pick it up from their office. Before you take the van, the company will walk you through how to operate the lift or ramp, adjust the wheelchair securement system, and use the vehicle controls.
You are responsible for returning the van in the same condition you received it, minus normal wear. If you damage the van, you may be charged a repair fee or your damage waiver may cover it, depending on your rental agreement. If you have questions or problems during the rental period, United Access provides customer support by phone.
Alternatives to United Access rentals
Other private companies rent wheelchair-accessible vans in some areas, so it is worth comparing prices and availability. Some local medical equipment suppliers also rent accessible vans. If you need a van long-term, purchasing may be more cost-effective than renting; you can buy through United Access, other dealers, or private sellers, though prices typically start at $40,000 and go much higher depending on the vehicle and modifications.
If cost is a barrier, some nonprofits and community organizations offer short-term van loans or subsidized rentals for people with disabilities. Your local disability services office or 211 (a referral service) can point you toward programs in your area. If you are considering purchase, look into whether your state offers tax credits or grants for vehicle modifications for people with disabilities.
Questions to ask United Access before you book
Before committing to a rental, ask whether the van has the specific features you need — lift versus ramp, hand controls, automatic doors, or other modifications. Ask about mileage limits, fuel responsibility, and what happens if you need to extend the rental. Confirm the delivery and pickup process, including whether there are extra fees for locations outside their main service area. Ask what damage is covered under their standard damage waiver and what is not.
If you are using insurance, confirm that United Access will bill your plan directly or explain their payment process. Ask about their cancellation policy in case your plans change. Get the rental agreement in writing before the van is delivered so you understand all terms and fees.
Frequently Asked Questions
Does United Access work with Medicaid or Medicare?
Some state Medicaid programs cover wheelchair van rentals, but coverage varies. Medicare generally does not cover rentals. Contact your insurance company directly to ask whether they cover wheelchair van rentals and whether United Access is an accepted provider in your state.
Can I rent a wheelchair van if I do not have a driver's license?
No. The person who operates the van must have a valid driver's license. If you cannot drive, someone else with a license can rent the van and drive you, but that person is responsible for the vehicle.
What if I need the van for longer than a month?
United Access offers monthly rentals and may negotiate longer-term rates. For periods of several months or more, purchasing a van or exploring other long-term rental options may be more affordable. Contact United Access directly to discuss your timeline and get a quote.
Are there delivery fees, and do they vary by location?
Delivery and pickup fees depend on your location and distance from the nearest United Access office. Some locations may offer free delivery within a certain radius. Ask about delivery costs when you request a quote.
What happens if the van breaks down during my rental?
United Access provides roadside support and will repair or replace the van at no cost to you if it breaks down due to a mechanical issue. Keep their support number handy during your rental period.