Uber does not publish a single customer service phone number that works for all account types and issues
Uber handles phone support differently depending on whether you are a driver, a rider, or a business account holder. The company routes most customer inquiries through its in-app support system rather than a general call line. If you need to speak with someone by phone, the path depends on your account type and the nature of your issue.
Uber's support structure reflects the company's reliance on digital-first customer service. This means finding the right contact method requires knowing which category your question falls into and where Uber directs that category. The company does maintain phone support for certain situations, but it is not advertised as a primary channel.
Key Takeaways
- Uber's main support channel is the in-app Help section, which handles most rider and driver issues without requiring a phone call.
- Riders can sometimes request a callback through the app, which connects them to a support agent by phone rather than calling a published number.
- Drivers have access to a driver support line, but the number and availability vary by region and account status.
- Uber for Business and Uber Eats have separate support channels from the main ride-sharing platform.
- If you do not have access to the app or cannot resolve your issue through it, the in-app callback request is usually faster than searching for a direct number.
How to request a phone callback through the Uber app
The fastest way to speak with Uber support by phone is to request a callback directly from the app. Open the Uber app, tap the menu icon (three horizontal lines), and select "Help." From there, choose the issue category that matches your problem — such as "Trip Issues," "Account," or "Safety." Scroll through the suggested solutions, and if none resolve your issue, look for an option to contact support.
At the bottom of the help screen, you will usually see a "Contact Us" or "Get Help" button. Tap it, and Uber will offer options including chat, email, or a callback request. Select the callback option, and the system will ask for a phone number and preferred time window. An agent will call you within that window rather than you calling them. This method works for both iOS and Android.
The callback system is designed to reduce wait times and eliminate the need for you to hold on a line. Response times vary depending on support volume, but Uber typically connects you within the time window you select. If you are outside the app — for example, if your account is locked or you cannot log in — this method will not work, and you will need an alternative route.
Uber driver support phone line and regional availability
Drivers have access to a dedicated support line, but the number is not the same across all regions and is not listed on Uber's main website. Instead, drivers can find their regional support number by opening the Driver app, going to Account, selecting Help, and looking for the phone number specific to their city or country. This number is typically available only to active drivers with a valid account.
Driver support lines handle issues like account suspension, payment problems, trip disputes, and vehicle verification. However, availability and hours vary significantly by location. Some regions offer 24/7 support, while others have limited hours. The number you find in the app is the correct one for your region, and calling any other number may route you to a general line that cannot help with driver-specific issues.
If you are a driver and cannot access the app, you can also try requesting a callback through the driver support section. This is often faster than searching for a phone number, since the app will route you to the correct regional team automatically.
Uber Eats and Uber for Business support contacts
Uber Eats (the food delivery service) and Uber for Business (corporate accounts) have separate support systems from the main ride-sharing platform. Uber Eats users should open the Uber Eats app and follow the same Help menu path as riders, but the support team handling Eats issues is different from the one handling rides.
Uber for Business accounts are managed through a separate portal and have their own support team. If you manage a corporate Uber account, you will have received contact information during onboarding. That information is specific to your account and should be your first point of contact. Calling a general Uber number will not route you to the business support team.
What to do if you cannot access the app or need when ready help
If your account is locked, you cannot log in, or you do not have the app installed, the callback method will not work. In these cases, you have a few options. First, check your email for any messages from Uber — the company often sends support contact information or temporary access links when accounts are restricted.
Second, if you have an active trip or an urgent safety concern, you can contact local emergency services (911 in the United States) rather than Uber support. Uber is not the appropriate channel for emergencies. For non-emergency account issues when you cannot access the app, you can try visiting help.uber.com from a web browser and submitting a support request through the website. This will route your issue to the same support team as the app, but you will receive a response via email rather than a phone call.
Third, if you were recently in a trip, check your email receipt for that trip — it sometimes includes a support link specific to that ride. Clicking that link can open a support channel without requiring you to log into your account.
Common reasons Uber support contacts you by phone
Uber may call you proactively in certain situations. If your account has been flagged for suspicious activity, the company may call to verify your identity before restoring access. If you reported a lost item in a vehicle, Uber may call with information about whether the driver found it. If there is a dispute about a trip charge, Uber support may call to discuss it.
When Uber calls you, verify the caller's identity before sharing personal information. Legitimate Uber support calls will come from a number associated with Uber or a contractor working on Uber's behalf. If you are unsure, hang up and call back using the number in your app or on your account page. Never provide passwords, full credit card numbers, or Social Security numbers to anyone claiming to be from Uber, even if the call appears legitimate.
Why Uber prioritizes in-app support over phone lines
Uber's shift toward in-app and callback support reflects the volume of customer inquiries the company handles daily. A published phone number would create bottlenecks and long wait times. The callback system and in-app chat allow Uber to distribute support requests across a larger team and reduce hold times.
From a practical standpoint, in-app support also allows Uber to see your account history, trip details, and previous support interactions without you having to repeat information. When you call a general number, you may be transferred multiple times or asked to provide details that are already in the system. The in-app route is usually faster for this reason.
Frequently Asked Questions
Is there a main Uber customer service phone number I can call?
Uber does not publish a single main customer service number. Instead, the company directs most inquiries through the in-app Help section or callback system. If you need phone support, requesting a callback through the app is the most direct route. Driver support has regional phone numbers available in the Driver app, but these are not listed publicly.
How long does it take to get a callback from Uber support?
Callback times depend on support volume and the time of day you request one. Uber typically connects you within the time window you select when you request the callback, which is usually one to four hours. During peak times, wait times may be longer. Chat support through the app may be faster for straightforward issues.
Can I call Uber if I am locked out of my account?
If you cannot access the app, you cannot request a callback through it. Instead, visit help.uber.com from a web browser and submit a support request. You can also check your email for any messages from Uber that may include a support link or temporary access code. Uber will respond to web-based requests via email.
What if I need to report a safety issue or emergency?
For emergencies, call 911 or your local emergency number. Uber support is not the appropriate channel for when ready safety threats. After the emergency is resolved, you can report the incident to Uber through the app or by requesting a callback to provide details to the support team.
Do Uber drivers and riders use the same support number?
No. Drivers have access to a separate support line found in the Driver app, which is specific to their region. Riders use the callback system or in-app chat through the main Uber app. Calling a driver support number as a rider will not connect you to the right team.