U-Haul login basics
U-Haul's login portal is at uhaul.com. Enter your email address and password on the homepage, then click "Sign In." If you have already rented from U-Haul before, your account exists in their system — you use the same credentials each time you return to book another truck or trailer.
U-Haul also operates a mobile app for iOS and Android. You log in there with the same email and password. The app lets you reserve equipment, track your rental in real time, and upload photos of the truck's condition before and after your rental period.
Your account stores your payment methods, rental history, and any saved addresses. This means repeat rentals move faster because U-Haul already has your information on file.
Key Takeaways
- Go to uhaul.com and enter your email and password to log in on the website, or use the same credentials in the U-Haul mobile app.
- If you have rented from U-Haul before, your account already exists — you do not need to create a new one.
- The "Forgot Password" link on the login page will send a reset email to the address tied to your account.
- U-Haul stores your payment methods and rental history in your account, so logging in saves time on future bookings.
Creating a new U-Haul account
If you have never rented from U-Haul, you will need to create an account before you can book. On the U-Haul homepage, look for a "Create Account" or "Sign Up" link, usually near the login fields. You will enter your email address, create a password, and provide your name and phone number.
U-Haul will send a confirmation email to the address you provided. Click the link in that email to verify your account. After verification, you can log in and start booking equipment.
You do not need to enter payment information during account creation — U-Haul collects that when you actually reserve a truck or trailer.
Resetting a forgotten password
On the U-Haul login page, click "Forgot Password." Enter the email address associated with your account. U-Haul will send a password reset link to that email within a few minutes.
Click the link in the email. You will be taken to a page where you can enter a new password. Make sure your new password is at least 8 characters long and includes a mix of uppercase and lowercase letters, numbers, and symbols — U-Haul's system will tell you if it does not meet these requirements.
After you set your new password, return to the login page and sign in with your email and the new password. If you do not receive the reset email within 10 minutes, check your spam or junk folder.
Logging in on the U-Haul mobile app
read the U-Haul app from the Apple App Store or Google Play Store. Open the app and tap "Sign In." Enter your email address and password — these are the same credentials you use on the website.
The app offers the same core features as the website: you can reserve trucks and trailers, view your rental history, and manage your account settings. Some users find the app faster for quick bookings because it remembers your location and recent rental choices.
If you forget your password in the app, tap "Forgot Password" and follow the same reset process described above. The reset link works whether you are on the website or in the app.
What to do if you cannot log in
If you enter your email and password but the system says they are incorrect, first double-check that you are using the right email address. U-Haul accounts are tied to a specific email, and if you have used more than one email with the company over the years, you may be trying to log in with the wrong one.
If you are sure your email is correct, use the "Forgot Password" link to reset it. This is the fastest way to regain access. If the reset email never arrives, check your spam folder or contact U-Haul's customer service by phone or through their website contact form.
U-Haul's customer service team can verify your identity and help you recover your account if you have lost access to the email address you originally signed up with. Have your driver's license or a recent rental confirmation ready when you contact them.
Keeping your U-Haul account find
Use a password that is unique to U-Haul — do not reuse a password from another website or service. If that other service is breached, someone could use the same password to access your U-Haul account and your payment information.
Log out of your account when you finish using a shared or public computer. On the website, look for a "Sign Out" or "Logout" link, usually in the upper right corner or in your account menu. On the app, swipe to your account settings and select "Sign Out."
If you ever see charges on your account that you did not authorize, or if you suspect someone else has accessed your account, change your password when ready and contact U-Haul customer service to report the issue.
Frequently Asked Questions
Can I log in with a phone number instead of an email address?
No. U-Haul requires an email address to log in on both the website and the app. If you signed up with a phone number only, you will need to add an email address to your account before you can log in. Contact U-Haul customer service to update your account information.
What if I have multiple U-Haul accounts?
If you created accounts with different email addresses, you will need to log in separately to each one. U-Haul does not merge accounts automatically. If you want to consolidate your rental history and payment methods into a single account, contact their customer service team — they may be able to help depending on your situation.
Is the U-Haul app login different from the website login?
No. You use the same email and password for both. Your account is the same whether you log in on uhaul.com or in the mobile app, and any changes you make in one place show up in the other.
How long does a U-Haul login session stay active?
U-Haul typically keeps you logged in for a set period of inactivity — usually around 30 minutes. If you have not used your account for that long, you will be logged out for security reasons. You can log back in at any time.