U-Haul's main customer service number and what it covers
U-Haul's primary customer service line is 1-800-468-4285. This number handles rental reservations, existing reservation changes, billing questions, and damage claims. The line is staffed Monday through Friday, 7 a.m. to 9 p.m. Eastern time, and Saturday and Sunday, 9 a.m. to 7 p.m. Eastern time.
When you call, have your reservation number ready if you are calling about an existing rental. If you are making a new reservation, be prepared to tell the representative your pickup location, destination, moving date, and the type of equipment you need. Wait times vary by season — summer months and weekends typically have longer hold times than weekday calls in winter.
U-Haul also operates a separate line for roadside information at 1-800-528-0355 if you experience a breakdown or mechanical issue while renting a truck or trailer. This line is available 24 hours a day, seven days a week.
Key Takeaways
- The main U-Haul customer service number is 1-800-468-4285, open Monday through Friday 7 a.m. to 9 p.m. Eastern and Saturday through Sunday 9 a.m. to 7 p.m. Eastern.
- Roadside information is available 24/7 at 1-800-528-0355 if your rental breaks down during your move.
- U-Haul offers online chat through its website and mobile app, which may have shorter wait times than phone lines during peak hours.
- Email contact is available through the website's contact form, though responses typically take one to two business days.
- Local U-Haul locations can handle some issues directly, including damage reports and equipment returns, and their phone numbers are listed on the main website.
Online chat and email options
U-Haul's website at uhaul.com includes a live chat feature accessible from the home page. Chat is typically available during the same hours as phone support — Monday through Friday 7 a.m. to 9 p.m. Eastern and Saturday through Sunday 9 a.m. to 7 p.m. Eastern. The mobile app also offers chat functionality, and some users report shorter wait times through the app than through the website during peak rental seasons.
For non-urgent matters, U-Haul accepts email inquiries through its online contact form at uhaul.com/contact. You will need to select your issue category — such as billing, damage, or a general question — and provide your reservation number if applicable. Responses typically arrive within one to two business days, though this can extend during busy periods like summer moving season.
Contacting specific U-Haul locations
If you are returning equipment, reporting damage, or have a question about a specific rental location, calling that location directly is often faster than the main line. U-Haul's website includes a location finder where you can enter your city or zip code and see all nearby facilities with their direct phone numbers and hours.
Local locations handle their own returns, so if you are returning a truck or trailer early or late, the location staff can answer questions about fees and availability on the spot. Damage reports can also be filed at the location where you return the equipment, though you may need to follow up with the main customer service line for claim status.
What information to have ready before you call
U-Haul representatives move faster when you have specific details in front of you. If you are calling about an existing reservation, have your confirmation number or the phone number the reservation was made under. If you are reporting damage, have photos or a description of what happened and when you discovered it.
For billing disputes, have your credit card statement or invoice number. If you are calling to make a new reservation, know your pickup and drop-off locations, your preferred moving date, and roughly what size truck or trailer you need. The representative can help you narrow down equipment size if you are unsure, but having a general sense of your load saves time.
Damage claims and insurance questions
Damage claims go through the main customer service line at 1-800-468-4285, but you can also file them at the location where you returned the equipment. U-Haul will typically photograph any damage noted at return and contact you within a few days about coverage. If you purchased U-Haul's damage waiver or have your own insurance, have that information ready when you call.
U-Haul's damage waiver is optional and costs extra, but it limits your liability for most accidental damage to the rental. If you declined the waiver and damage occurred, the company will assess the cost and may charge your credit card on file. Disputes over damage assessments should be directed to customer service, which can review photos and circumstances.
Billing and refund inquiries
Overcharges, unexpected fees, and refund requests are handled through the main line. Have your invoice or credit card statement showing the charge, and be ready to explain what you believe is incorrect. Common billing issues include fuel surcharges, late return fees, and mileage overages if you rented a truck with unlimited mileage but were charged per mile.
U-Haul processes refunds to the original payment method, which can take five to ten business days depending on your bank. If you paid in cash, refunds are issued by check and take longer. Request a refund status update if more than two weeks have passed since your claim was approved.
Frequently Asked Questions
Can I cancel my reservation by phone?
Yes. Call 1-800-468-4285 with your reservation number. Cancellation fees depend on how close you are to your rental date — cancellations made more than seven days in advance typically have no fee, while later cancellations may forfeit a portion of your deposit. The representative will explain the fee before processing the cancellation.
What if I need to extend my rental?
Call the main line or the local location where you rented the equipment. Extensions are subject to availability — if another customer has reserved the truck or trailer after your return date, you cannot extend. Rates for extensions may differ from your original quote, and you will be charged the current rate for the additional days.
How do I report a problem with the equipment during my rental?
Call roadside information at 1-800-528-0355 if the truck or trailer breaks down or has a mechanical issue. If you notice damage or a safety problem before you start moving, call the location where you picked it up when ready — they can swap the equipment or adjust your contract. Do not use unsafe equipment; U-Haul will not charge you for a same-day exchange.
What if I cannot reach anyone by phone?
Try the online chat feature on uhaul.com or the mobile app during business hours. For emergencies during off-hours, roadside information at 1-800-528-0355 is available 24/7. If you have a non-emergency issue that can wait, submit a contact form through the website and expect a response within one to two business days.
Can I modify my reservation online?
U-Haul's website allows you to view your reservation and make some changes, such as adjusting your return date or location, if availability permits. Log in with the email or phone number associated with your reservation. For changes that the website will not allow, or if you encounter an error, call the main line at 1-800-468-4285.