How to pay your TxTag bill
You can pay your TxTag bill online through the TxTag website, by phone, by mail, or in person at a TxTag customer service center. The fastest method is online at TxTag.org, where you log into your account and pay when ready with a debit or credit card. If you prefer not to use a website, calling TxTag customer service at 1-888-889-8242 lets you pay over the phone with the same card information.
TxTag is the toll collection system used on Harris County toll roads in the Houston area. When you use a toll road, the system charges your account automatically. If your balance runs low or you have unpaid tolls, you'll receive a notice. Paying promptly prevents late fees and keeps your account in good standing.
Key Takeaways
- The TxTag website at TxTag.org is the fastest way to pay, and you can do it 24 hours a day with a debit or credit card.
- You can also pay by phone at 1-888-889-8242, by mail to the address on your bill, or in person at a TxTag customer service center during business hours.
- Setting up automatic payments through your TxTag account prevents missed payments and late fees.
- If you receive a notice of unpaid tolls, paying within the timeframe shown on the notice avoids additional penalties.
Paying online through TxTag.org
Go to TxTag.org and select "Pay My Bill" or "Account Login" from the homepage. Enter your account number and password. If you don't have a password, you can create one using your account number and the email address associated with your account. Once logged in, your current balance and any past-due amounts will appear on the screen.
Click the option to pay now and enter your payment amount. You can pay the full balance, a partial amount, or set up a one-time payment. TxTag accepts Visa, Mastercard, American Express, and Discover. The payment processes when ready, and you'll receive a confirmation number on screen and via email. There is no fee to pay online.
Paying by phone
Call TxTag customer service at 1-888-889-8242. A representative will ask for your account number and the last four digits of the phone number or email on file to verify your identity. Have your debit or credit card ready. The representative will tell you your current balance and ask how much you want to pay.
Phone payments process the same day and you'll receive a confirmation number. The line is open Monday through Friday from 7 a.m. to 7 p.m. Central Time, and Saturday from 8 a.m. to 5 p.m. Central Time. There is no fee to pay by phone.
Paying by mail
If you received a bill in the mail, it will include a payment stub with the mailing address and your account number. Write a check or money order for the amount due, include the payment stub, and mail it to the address shown. Do not send cash through the mail.
Mail payments take 7 to 10 business days to reach TxTag and post to your account. If you're paying a past-due balance, mail is slower than other methods, so consider paying online or by phone if your payment important date is approaching. Keep a copy of the check or money order number for your records.
Paying in person at a customer service center
TxTag has customer service centers in the Houston area where you can pay in person with cash, check, debit card, or credit card. To find the location nearest you and its hours, visit TxTag.org and look for "Customer Service Centers" or call 1-888-889-8242 for the address and hours of operation.
Bring your account number or the bill notice with you. A representative will process your payment on the spot and give you a receipt. This method is useful if you prefer to pay with cash or want to speak with someone in person about your account.
Setting up automatic payments
You can set up automatic payments through your TxTag account online so that a set amount is charged to your card each month. Log into TxTag.org, go to "Account Settings" or "Payment Options," and select "Automatic Payment" or "Recurring Payment." Choose the amount and the date each month when you want the payment to occur.
Automatic payments prevent missed important date and late fees. You can change or cancel automatic payments anytime through your account. If your balance is low, you can set the automatic payment to cover only the amount you use each month, or you can set a fixed amount to keep a cushion in your account.
What happens if you don't pay on time
If your TxTag account balance goes negative or you have unpaid tolls, you'll receive a notice in the mail. The notice will show the amount owed and a important date for payment. If you pay within the timeframe on the notice, you avoid additional fees. If you miss the important date, TxTag may add late fees to your balance.
Unpaid tolls can also affect your vehicle registration renewal. Texas allows TxTag to flag accounts with unpaid balances, which can prevent you from renewing your registration until the debt is paid. Paying as soon as you receive a notice is the fastest way to clear the debt and avoid these consequences.
Frequently Asked Questions
Can I pay someone else's TxTag bill?
Yes, you can pay another person's bill if you have their account number. Call 1-888-889-8242 or go to TxTag.org and select "Pay Someone Else's Bill." You'll need the account number and can pay with your own debit or credit card. The payment will be applied to their account.
Is there a fee to pay my TxTag bill?
No, there is no fee to pay your TxTag bill through any method — online, by phone, by mail, or in person. TxTag does not charge a processing fee for payments.
How long does it take for my payment to show up in my account?
Online and phone payments show up when ready. Mail payments take 7 to 10 business days. In-person payments at a customer service center post to your account the same day. Automatic payments process on the date you set them up.
What if I don't have a TxTag account yet?
You can create an account on TxTag.org by entering your vehicle information and email address. You'll receive a confirmation email with your account number. Once your account is set up, you can add funds and begin using toll roads. You can also call 1-888-889-8242 to open an account over the phone.
Can I get a refund if I overpay my TxTag account?
Yes, if your account has a credit balance, you can request a refund through TxTag.org or by calling 1-888-889-8242. Refunds are typically mailed to you within 2 to 3 weeks. You can also leave the credit in your account to use for future tolls.