Log in to your TxTag account at the TxTag website to view and pay tolls owed
TxTag is the toll collection system used on roads in the Dallas-Fort Worth area and other Texas highways. When you use a tolled road with a TxTag transponder, the toll is charged to your account. To see what you owe and make a payment, you log in through the official TxTag website at www.txtag.org.
The login page asks for your username and password. If you do not have an account yet, you can create one on the same website. Once you are logged in, you can view your account balance, see which tolls were charged and when, and pay any amount you owe using a credit card, debit card, or bank account.
Payments are processed when ready, though it may take a day or two for the payment to show as posted in your account. You can pay your full balance or any partial amount at any time.
Key Takeaways
- Go to www.txtag.org and enter your username and password to access your account.
- Your account shows your current balance, a history of tolls charged, and the dates they were used.
- You can pay by credit card, debit card, or bank account transfer through the website.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- Payments process when ready but may take up to two business days to appear in your account.
Creating a TxTag account if you do not have one
If you have a TxTag transponder but have not set up an online account, you can create one at www.txtag.org. Click "Create Account" or "Sign Up" on the homepage. You will need to provide your name, email address, phone number, and the transponder number on your device. The transponder number is printed on the back of the small box mounted on your windshield.
After you enter this information, TxTag will send you a confirmation email. Click the link in that email to verify your address. Then you can set a password and log in. Once your account is active, you can add payment methods and view any tolls that have been charged to your transponder.
What to do if you forget your password
On the TxTag login page, click the "Forgot Password" link. Enter the email address associated with your account. TxTag will send you an email with a link to reset your password. Click that link, create a new password, and save it somewhere you can find it later.
If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot find it, you can contact TxTag customer service by phone at 1-888-839-8254 to verify your identity and reset your password over the phone.
How to pay your TxTag bill online
Once you are logged in, look for a button or link that says "Pay Now," "Make a Payment," or "Pay Your Balance." Click it to go to the payment page. You will see your current balance displayed at the top.
Enter the amount you want to pay. You can pay your full balance or any amount less than that. Then choose your payment method: credit card, debit card, or bank account. Enter the card or account details and confirm the payment. You will see a confirmation number on screen and receive a confirmation email.
The payment is deducted from your account right away, though it may take one to two business days to show as "posted" in your transaction history. You do not need to wait for the payment to post before using the tolled roads again.
Setting up automatic payments
TxTag allows you to set up automatic payments so your bill is paid on a schedule you choose, rather than paying manually each time. Log in to your account and look for "Auto Pay," "Automatic Payment," or "Recurring Payment" in the account settings or payment section.
You can choose to have a fixed amount charged on a certain day each month, or you can set it to charge your full balance automatically when it reaches a certain threshold. For example, you might set it to automatically pay your full balance whenever you owe $25 or more. This way you avoid late charges and do not have to remember to log in and pay.
Understanding your TxTag account statement
Your TxTag account shows several pieces of information. Your current balance is the total amount you owe right now. Your transaction history lists each toll you have been charged, the date and time you used the road, which road or toll plaza it was, and the amount of that individual toll.
Some tolls are higher during rush hours and lower during off-peak times. Your account will show you which tolls fall into which category. If you see a toll you do not recognize or believe was charged in error, you can contact TxTag customer service to dispute it. Keep the date, time, and amount handy when you call.
Contacting TxTag customer service
If you have trouble logging in, cannot find your transponder number, or have questions about a charge on your account, you can reach TxTag customer service by phone at 1-888-839-8254. They are open Monday through Friday during business hours. You can also send a message through the website by logging in and looking for a "Contact Us" or "Help" section.
Have your account email address and transponder number ready when you contact them. If you are calling about a specific toll charge, have the date and time of that toll ready as well.
Frequently Asked Questions
What if I do not have a TxTag account but I used a tolled road?
If you used a tolled road without a TxTag transponder, the toll authority may have captured your license plate and sent you a bill by mail. Create a TxTag account at www.txtag.org to see if any charges are associated with your license plate. You can then pay those charges online.
Can I pay my TxTag bill by mail or phone?
The easiest way to pay is online through your account. You can also call TxTag customer service at 1-888-839-8254 to pay by phone using a credit or debit card. Some bills sent by mail include a payment coupon you can mail back with a check, though online payment is faster.
What payment methods does TxTag accept?
TxTag accepts credit cards, debit cards, and bank account transfers. You enter this information on the payment page after you log in. Your payment is processed when ready, though it may take a day or two to show in your account history.
Is there a fee to pay my TxTag bill online?
There is no fee to pay your TxTag bill through the website. Paying online is free whether you use a card or bank account. Some payment methods may have fees if you use a third-party service, but TxTag's own website charges nothing.
What happens if I do not pay my TxTag bill?
If your balance stays unpaid, TxTag may charge late fees and your account may be flagged. Unpaid tolls can eventually be referred to a collection agency. The best way to avoid this is to pay your bill online as soon as you see a balance, or set up automatic payments so it happens without you having to remember.