The main customer service number for Advance Auto Parts is 1-800-ADVANCE (1-800-238-2623)

This number connects you to Advance Auto Parts' central customer service line, where representatives can help with questions about store locations, product availability, orders, returns, and account issues. The line is available during business hours, which typically run Monday through Saturday 8 a.m. to 9 p.m. Eastern Time, and Sunday 9 a.m. to 6 p.m. Eastern Time, though hours may vary by season.

When you call, have your store location or order number ready if you're calling about a specific transaction. This speeds up the process and helps the representative pull up your information quickly. If you're calling about a product, knowing the part name or part number also helps.

Key Takeaways

  • The main Advance Auto Parts customer service number is 1-800-238-2623, available during posted business hours.
  • You can also call your local Advance Auto Parts store directly by looking up the store number on their website or through directory information.
  • For online order issues, the customer service line can track shipments and process returns without needing to visit a store.
  • Advance Auto Parts also offers support through their website chat feature and social media channels if phone lines are busy.

Calling your local store directly

If you need to speak with someone at a specific store location — to check if a part is in stock, reserve an item, or ask about in-store services — you can call that store directly. Visit advanceautoparts.com, use the "Store Locator" tool, enter your zip code or city, and the store listing will include the phone number.

Local store numbers are often faster than the main line if you have a straightforward question about inventory or store hours. Store staff can tell you when ready whether a part is on the shelf, hold it for you, or order it for pickup.

What to expect when you call

When you reach customer service, you'll typically hear an automated menu asking you to select your reason for calling — such as "orders," "returns," "store information," or "general questions." Selecting the right option routes you to the correct department and reduces wait time.

During peak hours (usually early morning, lunch time, and early evening), wait times can be 10 to 20 minutes. If the wait is long, you can ask the automated system for a callback option, which lets you hang up and receive a call back when an agent is available, rather than holding.

Other ways to reach Advance Auto Parts

Beyond phone support, Advance Auto Parts offers multiple contact methods. Their website includes a live chat feature during business hours, which can be faster than phone lines during busy periods. You can also reach them through their social media accounts on Facebook and Twitter, though response times vary.

For online orders, you can track shipments and manage returns through your account on advanceautoparts.com without calling. The website also has an FAQ section covering common questions about shipping, returns, and product information.

Calling about returns and refunds

If you need to return a part or discuss a refund, the customer service line can process most returns over the phone. Have your order number and receipt ready. Most returns are accepted within 30 days of purchase, though some items have different policies.

For in-store purchases, you can also return items directly to any Advance Auto Parts location with your receipt. The phone line is useful if you want to confirm the return policy for a specific part before making the trip, or if you purchased online and prefer not to visit a store.

Troubleshooting if you can't reach anyone

If the main line is consistently busy or you're unable to reach a representative, try calling your local store directly instead — they can often handle your issue or transfer you to the right department. You can also try calling during off-peak hours, such as mid-afternoon on a weekday, when wait times are typically shorter.

If you're calling about an online order and can't reach phone support, log into your account on the website to check order status, initiate a return, or contact support through the website chat. Many issues can be resolved faster through these channels than waiting on hold.

Frequently Asked Questions

Is there a number to call about a specific store location?

Yes. Use the Store Locator on advanceautoparts.com to find your nearest location, and the listing will include that store's direct phone number. Calling the store directly is often faster for questions about inventory, hours, or services at that location.

Can I order a part over the phone?

Yes, customer service can take orders by phone and arrange for store pickup or shipping. Call 1-800-238-2623 and let the representative know what part you need. Having the part number or vehicle information ready speeds up the process.

What if I'm calling outside of business hours?

The main line has an automated system that operates outside business hours. You can leave a message or request a callback, and a representative will contact you during the next business day. For urgent needs, check if your local store has different hours or offers 24-hour pickup options.

Do I need to call to return something I bought online?

You can start a return through your account on advanceautoparts.com without calling. However, if you have questions about whether an item is returnable or need help with the process, calling customer service can clarify before you ship anything back.