What Tekion is and why you might need to log in
Tekion is a cloud-based software platform used by dental and medical practices to manage patient records, appointments, billing, and treatment plans. If your dentist or doctor's office uses Tekion, you may have received a patient portal login — a separate account that lets you view your own health information, schedule appointments, and pay bills online.
The login process depends on whether you are logging in as a patient (through the patient portal) or as a staff member at a practice (through the main Tekion system). This guide covers the patient portal login, which is what most people need.
Key Takeaways
- Tekion patient portal logins are created by your dental or medical office, not by you — you cannot create an account on your own.
- Your office will send you a login link or temporary password by email or text, and you use that to set up your permanent password.
- If you did not receive an invitation, contact your office directly to confirm they have your correct email or phone number on file.
- Once logged in, you can view appointment history, upcoming visits, treatment plans, and billing information specific to your account.
- If you forget your password, use the "Forgot Password" link on the login page rather than contacting your office again.
How your office sets up your patient portal account
Your dental or medical practice creates your Tekion patient portal account — you do not sign up yourself. When the office staff enters your contact information into their system, they can send you an invitation to set up your account. This invitation arrives as an email or text message with a link or temporary access code.
The office must have your correct email address or phone number on file for the invitation to reach you. If you recently switched providers or moved, double-check that your contact details are current in their system before expecting an invitation.
Steps to log in for the first time
When you receive your invitation email or text from your office, open the link or enter the temporary code provided. This takes you to a page where you create your permanent password — this is your first login, not a separate step.
Choose a password that is at least eight characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols (like ! or #). Write it down or save it in a password manager so you do not forget it. After you set your password, you are logged in and can see your account.
If the invitation link has expired or you cannot find the email, contact your office and ask them to resend the invitation or provide a new temporary code.
Logging in on subsequent visits
Once your account is set up, go to your office's Tekion patient portal page — your office will have provided you with the web address, or you can ask them for it. Enter your email address (or username, depending on how your office configured it) and the password you created.
If you are logging in from a shared computer, always log out when you are finished. Look for a "Log Out" or "Sign Out" button, usually in the top right corner of the page or in a menu.
What to do if you forget your password
On the Tekion login page, click the "Forgot Password" link. Enter your email address or username, and Tekion will send you a password reset link by email. Open that link and create a new password using the same rules as before (at least eight characters, mixed case, numbers, and symbols).
Check your spam or junk folder if you do not see the reset email within a few minutes. If the reset link does not work or you still cannot log in, contact your office — they can reset your account from their end.
What you can do once you are logged in
Your Tekion patient portal shows information specific to your account at that office. You can typically view your appointment history, see upcoming scheduled visits, review treatment plans your dentist or doctor has shared, and check billing statements or make payments online.
The exact features available depend on what your office has enabled in their system. Some offices allow you to message your provider or request appointment changes through the portal; others use it for viewing information only. If you want to know what features are available to you, ask your office staff.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you are typing them exactly as you set them up — passwords are case-sensitive, meaning uppercase and lowercase letters are treated as different. If you are certain you typed it correctly, use the "Forgot Password" link to reset it.
If the login page itself will not load, check that you have the correct web address for your office's portal. Tekion portals are customized by office, so each practice has its own URL. Your office should have provided this to you in writing or by email. If you are unsure, call your office and ask them to confirm the correct web address.
If you see a message saying your account is locked or inactive, contact your office. This can happen if there have been multiple failed login attempts, or if your account was deactivated for another reason. Your office can unlock it or reactivate it for you.
Frequently Asked Questions
Can I create a Tekion patient portal account on my own?
No. Your dental or medical office must create the account and send you an invitation. You cannot sign up without an invitation from your provider.
What if my office says they sent an invitation but I never received it?
Ask your office to verify the email address or phone number they have on file for you. If it is wrong, they can update it and resend the invitation. If the contact information is correct, the invitation may have landed in your spam folder — check there before asking for a resend.
Can I use the same password for my Tekion account as I use for other websites?
You can, but it is safer to use a unique password for your health information. If another website is hacked, your health data stays protected. A password manager can help you remember multiple different passwords.
What if I log in and see information that is not mine?
Contact your office when ready. This is a serious issue and they need to know right away. Do not share your login details with anyone else, and log out as soon as you notice the problem.
Can I access my Tekion account from my phone?
Yes. Use the same web address and login information on your phone's web browser. Some offices also offer a Tekion mobile app, which you can read from your phone's app store — ask your office whether they support the app.