How to pay a SunPass invoice
You can pay a SunPass invoice through the official SunPass website, by phone, by mail, or in person at a customer service center. Most people pay online at sunpass.com using a credit or debit card, which is the fastest method and takes effect within 24 hours. If you received a bill in the mail, it will include your account number and the amount due — you will need both to pay by phone or online.
SunPass is Florida's toll collection system, operated by the Florida Department of Transportation. When your prepaid balance runs low or you incur tolls without a funded account, the system generates an invoice. Understanding your payment options and the timing involved helps you avoid late fees and service suspension.
Key Takeaways
- Online payment at sunpass.com is the fastest option and typically posts within 24 hours using a credit or debit card.
- Phone payments to 1-888-865-8627 work during business hours and require your account number and payment method ready.
- Mail payments should include your invoice number and account number, and take 7 to 10 business days to post.
- Late payments may result in a $25 late fee and potential account suspension if tolls continue to accrue unpaid.
- If your account is suspended, you must pay the full balance plus any late fees before the account will reactivate.
Paying online through the SunPass website
Go to sunpass.com and select "Pay Invoice" or "Make a Payment" from the main menu. You will be asked to enter your account number, which appears on your invoice or in any email notification from SunPass. The website will display your current balance and any outstanding charges.
Enter the amount you wish to pay and select your payment method — credit card, debit card, or bank account transfer. Credit and debit card payments process when ready and are reflected in your account within 24 hours. Bank account payments may take one to two business days. The website will issue a confirmation number; save or print this for your records.
Paying by phone or mail
To pay by phone, call SunPass customer service at 1-888-865-8627. Have your invoice number, account number, and payment method (credit card, debit card, or bank account) ready. Representatives are available Monday through Friday, 8 a.m. to 6 p.m. Eastern Time, and Saturday, 8 a.m. to 4 p.m. Eastern Time. Phone payments process the same day and post within 24 hours.
To pay by mail, send a check or money order to the address listed on your invoice. Include your account number and invoice number with your payment. Mail payments typically take 7 to 10 business days to post to your account. Do not send cash through the mail. If you are paying an overdue balance, mail is the slowest option and may result in additional late fees if the payment does not arrive before the next billing cycle.
In-person payment at customer service centers
SunPass operates customer service centers at several locations across Florida. You can pay in person with cash, check, debit card, or credit card. Payments made in person post to your account the same day. To find the nearest center, visit sunpass.com and search for "customer service locations" or call 1-888-865-8627 for the address and hours nearest you.
In-person payment is useful if you prefer to handle the transaction face-to-face or if you need when ready confirmation. However, most people find online payment more convenient because it requires no travel and works 24 hours a day.
What happens if you do not pay on time
SunPass invoices typically have a due date printed on the bill. If payment is not received by that date, a $25 late fee is added to your account. If your account remains unpaid for 60 days or more, SunPass may suspend your account, which means tolls will no longer be deducted automatically and you will be unable to use toll roads without incurring additional violations.
Once an account is suspended, you must pay the full outstanding balance plus any late fees to reactivate it. Unpaid tolls may also be referred to a collection agency, which can affect your credit report. If you cannot pay the full amount when ready, contact SunPass customer service to discuss payment arrangements or hardship options.
Understanding your invoice and account balance
A SunPass invoice lists the tolls you have incurred, the dates they were charged, and the roads where they occurred. It also shows your current prepaid balance (if any), the amount due, and the due date. If you have multiple vehicles on one account, the invoice will itemize charges by vehicle tag or license plate.
You can check your account balance and transaction history anytime by logging into sunpass.com with your account number and PIN, or by calling 1-888-865-8627. Reviewing your account regularly helps you catch billing errors early and avoid overdraft situations that trigger invoices.
Setting up automatic payments to avoid future invoices
SunPass offers automatic payment options that deduct funds from your bank account or credit card on a schedule you choose. This prevents your balance from dropping to zero and eliminates the need to manually pay invoices. To set up automatic payments, log into your SunPass account online, select "Account Settings," and choose "AutoPay."
You can set a minimum balance threshold — for example, when your balance falls below $10, the system automatically charges your payment method to replenish it. Automatic payments are free and reduce the risk of late fees or account suspension. You can pause or cancel AutoPay at any time through your account settings.
Frequently Asked Questions
How long does it take for an online payment to show up in my SunPass account?
Online payments typically post within 24 hours. Your confirmation number is issued when ready, but the balance update may take until the next business day. If you need to use the toll road before the payment posts, contact SunPass to confirm your payment was received.
Can I pay a SunPass invoice with a prepaid card or gift card?
Yes, if the prepaid card or gift card is Visa, Mastercard, American Express, or Discover, you can use it to pay online or by phone. The card must have sufficient funds to cover the invoice amount. Some prepaid cards have restrictions on toll payments, so check with your card issuer if the payment is declined.
What if I received an invoice but I do not think I owe it?
Contact SunPass customer service at 1-888-865-8627 to dispute the charges. Have your invoice number and account number ready. SunPass will review the toll transactions and explain the charges. If an error is found, the invoice will be corrected and you will receive a credit or adjusted bill.
Can I set up a payment plan if I cannot pay the full invoice at once?
SunPass does not offer formal payment plans, but customer service representatives can discuss your situation if you call 1-888-865-8627. In some cases, they may be able to work with you on timing or refer you to resources. Paying even a partial amount before the due date can help avoid late fees while you arrange the remainder.
What should I do if my payment was rejected?
If your online or phone payment was declined, check that your card number, expiration date, and billing address are correct. Try again with a different payment method, or call 1-888-865-8627 to process the payment over the phone with a representative. If the issue persists, contact your bank or card issuer to confirm the card is active and has sufficient funds.