The main SunPass customer service number is 1-888-865-0000
That number connects you to SunPass customer service representatives who handle account questions, toll disputes, payment issues, and transponder problems. The line is open Monday through Friday, 8 a.m. to 6 p.m. Eastern Time, and Saturday 9 a.m. to 5 p.m. Eastern Time. SunPass is Florida's toll collection system, run by the Florida Department of Transportation, and this is the primary way to reach a live person about your account.
When you call, have your SunPass account number or the license plate number associated with your account ready. This speeds up the process and helps the representative pull up your information quickly. If you are calling about a specific toll or charge, having the date and location of the transaction helps too.
Key Takeaways
- The main SunPass customer service number is 1-888-865-0000, available Monday through Friday 8 a.m. to 6 p.m. and Saturday 9 a.m. to 5 p.m. Eastern Time.
- You can also manage your account online at sunpass.com without calling, including adding funds, viewing statements, and updating payment methods.
- For toll disputes or charges you believe are incorrect, SunPass has a formal dispute process that begins with a phone call or online form.
- If your transponder is lost, stolen, or damaged, you can report it by phone and order a replacement through the same call.
What you can handle online instead of calling
The SunPass website at sunpass.com lets you do many things without waiting on hold. You can add money to your account, check your balance, view your toll history, update your payment method, and change your contact information. If you prefer not to call, logging into your account online often solves the problem faster, especially for routine tasks like checking a recent charge or adding funds.
To log in, you need your SunPass account number and the password you created when you set up your account. If you have forgotten your password, the website has a reset option. Creating an online account also lets you set up automatic replenishment, so your account refills when the balance drops below a certain amount — this prevents the account from going negative and incurring fees.
How to dispute a toll charge
If you see a charge on your SunPass account that you believe is wrong, you can start a dispute through the website or by phone. When you call 1-888-865-0000, tell the representative you want to open a dispute and describe what happened — for example, you were not driving that vehicle, the toll was charged twice, or you believe the amount is incorrect.
SunPass will ask you to provide details in writing, either through the online dispute form or by mail. The process typically takes 30 to 60 days. During that time, the charge usually stays on your account, but SunPass investigates whether the toll was valid. Keep records of any communication you have with SunPass about the dispute, including the date you called and the name of the representative if they provided it.
Reporting a lost, stolen, or damaged transponder
If your SunPass transponder is lost, stolen, or no longer working, call 1-888-865-0000 to report it. The representative will deactivate the old transponder so it cannot be used and will order a replacement. A new transponder usually arrives within 7 to 10 business days. There may be a fee for a replacement transponder, depending on your account type and whether the loss was your fault or a manufacturer defect.
While you wait for the new transponder, your account remains active. If you drive a toll road without a working transponder, the toll will be charged to your license plate instead, and you will receive a bill by mail. Once your new transponder arrives, set up it through the website or by calling the same number, and it will be linked to your account.
Other ways to reach SunPass
In addition to the phone line, you can contact SunPass through the website at sunpass.com, which has a contact form and frequently asked questions. Some issues can be resolved through email, though phone calls are usually faster for urgent problems. You can also visit a SunPass customer service center in person if you prefer face-to-face help — these are located at various Florida Department of Transportation offices and some retail locations, though hours vary by location.
Before visiting in person, check the SunPass website for the nearest office and its hours. Bringing your account number and any relevant documents, such as a receipt or toll notice, makes the visit more productive.
What to do if you cannot reach customer service
If you call during business hours and experience a long wait, try calling back at a different time — early morning or mid-afternoon often has shorter hold times than lunch hour or late afternoon. The website at sunpass.com is available 24 hours a day, so if your issue is not urgent, logging in online may be the fastest option.
If you have a complaint about SunPass service that you feel was not resolved by customer service, you can file a complaint with the Florida Department of Transportation, which oversees SunPass. The FDOT website has information on how to submit a formal complaint.
Frequently Asked Questions
What time zone is SunPass customer service in?
SunPass customer service operates on Eastern Time. If you are calling from the Central or Mountain time zone, remember to adjust for the time difference when calling during business hours.
Can I reach SunPass on weekends?
SunPass customer service is available Saturday 9 a.m. to 5 p.m. Eastern Time, but not on Sunday. For weekend issues, the website at sunpass.com is available 24 hours, and you can submit a contact form or check your account balance anytime.
Do I need a SunPass transponder to drive on Florida toll roads?
No. If you do not have a SunPass transponder, tolls are charged to your license plate and you receive a bill by mail. However, having a transponder is usually cheaper because you get a small discount on each toll, and you avoid the administrative fee that comes with a mailed bill.
How long does it take to set up a new SunPass account?
You can set up an account online at sunpass.com in about 10 minutes. Your account is active when ready, though if you order a physical transponder, it takes 7 to 10 business days to arrive. You can drive on tolls using your license plate while you wait.
What should I do if I was charged a toll I did not incur?
Call 1-888-865-0000 and explain the situation. SunPass will open a dispute and investigate. Provide as much detail as possible — the date, time, and location of the toll, and why you believe it was incorrect. Keep records of all communication with SunPass during the dispute process.