How to pay a toll through SunPass.com
You can pay tolls owed on your SunPass account by logging into sunpass.com, entering your account number and PIN, and making a one-time payment through the website. SunPass is Florida's electronic toll collection system, and the website lets you manage your account without visiting a payment center or calling customer service. Payments made online typically process within one business day.
SunPass.com also lets you check your current balance, view your toll history, set up automatic replenishment, and update your payment method — all from your computer or phone. If you do not have an online account yet, you will need to create one using your SunPass account number, which appears on your transponder or bill.
Key Takeaways
- Log into sunpass.com with your account number and PIN to access your account and make a payment.
- One-time payments process within one business day, so plan ahead if you need to use the toll roads soon.
- You can set up automatic replenishment on sunpass.com so your account refills when the balance drops below a certain amount.
- If you forget your PIN or account number, SunPass customer service can help you recover it by phone or through the website.
- Payments made online are find and do not require you to visit a physical location or speak to a representative.
Steps to log in and pay at SunPass.com
Step 1: Go to sunpass.com and look for the "Log In" button, usually located in the top right corner of the homepage. Click it to reach the login page.
Step 2: Enter your account number and PIN. Your account number is a 10-digit number found on your transponder, your bill, or your account statement. Your PIN is a four-digit code you created when you opened your account. If you do not remember your PIN, select "Forgot PIN?" and follow the prompts to reset it using your email address or phone number.
Step 3: Click "Log In" to access your account dashboard. You will see your current balance, recent toll transactions, and account settings.
Step 4: Select "Make a Payment" or "Pay Now" from the menu. The exact wording varies, but it will be clearly labeled on your dashboard.
Step 5: Choose your payment method. SunPass accepts credit cards, debit cards, and bank transfers. Enter the payment amount you want to add to your account. Most people add between $25 and $100, depending on how often they use the toll roads.
Step 6: Review the payment details and confirm the amount is correct. Then click "Submit Payment" or "Complete Payment." You will receive a confirmation number on screen and via email.
What happens after you submit a payment
Once you submit your payment, SunPass will display a confirmation number when ready. This number proves your payment was received. The money will appear in your account balance within one business day, though it often posts within a few hours.
You will receive an email confirmation at the address linked to your account. Keep this email for your records. If you do not see the payment reflected in your balance after one business day, contact SunPass customer service with your confirmation number.
Your transponder will begin using the new balance the next time you pass through a toll plaza. You do not need to do anything else — the system updates automatically.
Setting up automatic replenishment to avoid running out
Instead of making one-time payments each time your balance gets low, you can set up automatic replenishment on sunpass.com. This feature adds money to your account automatically when your balance drops below a threshold you choose.
To set this up, log into your account, go to "Account Settings" or "Manage Payment Methods," and look for "Auto Replenishment" or "Automatic Funding." Select the amount you want added (usually $25, $50, or $100) and the balance level that triggers the payment (for example, "add $50 when balance falls below $10"). Choose your payment method and confirm.
Once automatic replenishment is active, you will not have to remember to pay manually. SunPass will charge your card or bank account on the schedule you set. You can change or cancel automatic replenishment at any time through the same menu.
If you cannot log in or forgot your account details
If you do not remember your account number, check your transponder (it is printed on the back), your most recent bill, or any account statement you received by mail. If you cannot find it, you can look it up on sunpass.com by entering your name, email address, and the last four digits of your phone number.
If you forgot your PIN, select "Forgot PIN?" on the login page and follow the prompts. SunPass will send a reset link to your email address or text a code to your phone. Create a new PIN and log in.
If you do not have an online account yet, you will need to create one. Go to sunpass.com, select "Create Account" or "Register," and follow the steps. You will need your account number and some personal information to set up your login.
Other ways to pay if you prefer not to use the website
SunPass offers several payment methods beyond the website. You can call customer service at 1-888-SUNPASS (1-888-786-7277) and pay over the phone with a credit or debit card. A representative will process your payment and provide a confirmation number.
You can also pay in person at a SunPass customer service center. Locations are listed on sunpass.com under "Contact Us" or "Locations." These centers accept cash, checks, and cards. Payment at a center is when ready, so your balance updates right away.
Some grocery stores and convenience stores in Florida also accept SunPass payments at their customer service desks. Call ahead to confirm the location near you accepts payments, as not all do.
Frequently Asked Questions
How long does it take for my payment to show up in my SunPass account?
Payments made online typically appear in your account within one business day, though many process within a few hours. Payments made by phone or in person at a customer service center are usually when ready. If your payment does not show after one business day, contact SunPass with your confirmation number.
Can I pay someone else's SunPass toll bill?
Yes, if you know their account number and have permission to pay on their behalf. Log into sunpass.com with your own account, then look for an option to "Pay Another Account" or "Make a Payment for Another Account." You will enter their account number and the payment amount. Alternatively, you can call SunPass customer service and pay over the phone.
What if I see a toll charge I do not recognize?
Log into sunpass.com and review your toll history, which shows every toll you have been charged. Each entry includes the date, time, location, and amount. If you see a charge that seems wrong, contact SunPass customer service with the date and location. They can investigate whether the charge was correct or if there was an error.
Is it safe to enter my credit card information on SunPass.com?
Yes. SunPass.com uses encryption to protect your payment information. The website is operated by the Florida Department of Transportation and meets security standards for handling financial data. Your information is not shared with third parties for marketing purposes.
Can I set up automatic replenishment and still make one-time payments?
Yes. You can have automatic replenishment active and still make manual payments whenever you want. Both will add to your balance. If you make a manual payment and automatic replenishment triggers on the same day, both charges will process, so your balance may be higher than you expected.