RiverLink toll payment basics

RiverLink is a toll road in Jacksonville, Florida that crosses the St. Johns River. You can pay the toll three ways: with a RiverLink toll tag (a small electronic device mounted on your windshield), by mail after receiving an invoice, or through the RiverLink website if you don't have a tag. Most drivers use a toll tag because it's the fastest method and often costs less per crossing than paying by mail.

The toll amount depends on which crossing you use and whether you have a tag. With a RiverLink tag, tolls typically range from around $1 to $2 per crossing, though the exact amount varies by location and time. Without a tag, you'll receive a bill in the mail, and the toll is higher — usually $2 to $3 per crossing — because the system has to photograph your license plate and process the payment later.

Key Takeaways

  • A RiverLink toll tag is an electronic device you mount on your windshield that charges your account automatically when you cross.
  • You can set up a toll tag account online at the RiverLink website or by phone, and you'll need a valid driver's license and payment method.
  • If you don't have a tag, you'll receive a bill by mail within two weeks of crossing, and you can pay it online, by phone, or by mail.
  • Toll tag accounts require a prepaid balance, and you can set up automatic replenishment so your account refills when the balance drops below a certain amount.
  • If you dispute a toll charge, you can contact RiverLink customer service with your transaction details and the reason for the dispute.

Getting a RiverLink toll tag

To get a toll tag, visit the RiverLink website or call their customer service line. You'll need to provide your name, address, driver's license number, and a valid payment method (credit card, debit card, or bank account). The process takes about 10 minutes to complete online.

Once your account is set up, RiverLink will mail the toll tag to your address. It typically arrives within 7 to 10 business days. When it arrives, you'll mount it on the inside of your windshield, usually near the top center. The tag communicates with sensors at each toll plaza, so it needs a clear line of sight to the road ahead.

The toll tag itself is free, but your account must have a prepaid balance before you can use it. Most accounts require a minimum opening balance of around $25 to $50, though this amount can vary. You can add money to your account anytime through the RiverLink website or by phone.

Setting up automatic replenishment

Automatic replenishment means your account will automatically charge your payment method when your balance drops below a level you choose. This prevents your account from running empty and keeps you from getting a bill in the mail for a crossing you couldn't pay for with your tag.

To set up automatic replenishment, log into your RiverLink account online and look for the account settings or payment options section. You'll choose a threshold balance (for example, $10) and a replenishment amount (for example, $50). When your balance falls below $10, the system will automatically charge your card or bank account for $50.

You can change or turn off automatic replenishment anytime through your online account. If you prefer to manage your balance manually, you can add money whenever you want without setting up automatic payments.

Paying a toll bill by mail

If you cross a RiverLink toll without a tag, a photo of your license plate is captured, and RiverLink will mail you an invoice within two weeks. The bill will show the date of the crossing, the toll amount, and payment instructions.

You can pay the bill online through the RiverLink website using a credit card or debit card, by phone with a customer service representative, or by mailing a check to the address on the invoice. Online and phone payments are processed when ready, while mailed checks take 7 to 10 business days to clear.

If you cross the toll multiple times without a tag, you may receive separate invoices for each crossing, or RiverLink may combine them into one bill depending on how quickly they process the photos. Paying promptly helps you avoid late fees or collection notices.

Paying tolls online without a tag

If you know you'll cross a RiverLink toll without a tag, you can pay in advance through the RiverLink website. This is useful if you're renting a car or borrowing a vehicle and won't have time to get a tag.

To pay online without a tag, go to the RiverLink website and look for the "Pay a Toll" or "Pay Without a Tag" option. You'll enter your license plate number, the date you plan to cross, and your payment method. The system will charge your card when ready, and you'll receive a confirmation number.

Keep your confirmation number in case there's a question about the payment later. If you don't cross on the date you paid for, contact RiverLink customer service to request a refund or credit to your account.

Managing your RiverLink account online

The RiverLink website lets you view your account balance, see a history of your recent crossings, update your payment method, and change your account settings. Log in with your account number and password.

Your transaction history shows each crossing, the date, the toll amount charged, and your remaining balance after each crossing. This helps you track your spending and spot any charges you don't recognize. If you see a crossing you didn't make, contact RiverLink customer service with the date and time to dispute it.

You can also update your address, phone number, or email through your online account. If your payment method is about to expire, update it before your next crossing so your automatic replenishment doesn't fail.

What to do if your toll tag stops working

If your toll tag isn't being read at the toll plaza, you may see a red light or hear a beep as you pass through. This means the crossing wasn't charged to your tag account, and you'll likely receive a bill by mail instead.

Common reasons a tag stops working include a dead battery inside the tag, a cracked or damaged tag, or a tag that's blocked by a sunshade or reflective window film. Try cleaning the tag with a soft cloth and making sure it's mounted securely with a clear view of the road ahead.

If the tag still doesn't work, contact RiverLink customer service and request a replacement. They'll mail you a new tag at no charge, usually within 7 to 10 business days. In the meantime, you can pay tolls by mail or through the online payment option.

Frequently Asked Questions

Can I use my RiverLink tag in other states?

RiverLink tags work only on RiverLink tolls in Jacksonville, Florida. If you travel to other states with toll roads, you'll need a separate toll tag for that system, or you can pay tolls by mail. Some toll systems have reciprocal agreements, but you'll need to check with each system individually.

What happens if I don't pay a toll bill?

If you don't pay a toll bill within a certain timeframe, RiverLink may send you a late notice and add a late fee to your account. If the bill remains unpaid, the debt may be referred to a collection agency, which can affect your credit report. Contact RiverLink customer service if you need to set up a payment plan.

Can I get a refund if I was charged twice for the same crossing?

Yes. If you believe you were charged twice, contact RiverLink customer service with the date, time, and toll amount. Provide your account number and any confirmation numbers you have. They'll review the transaction and issue a refund or credit to your account if the duplicate charge is confirmed.

Do I need a separate toll tag for each vehicle I own?

Yes, each vehicle needs its own toll tag. You can have multiple tags linked to the same account, and they'll all draw from the same prepaid balance. When you order a second tag, RiverLink will mail it to you, and you'll mount it on the windshield of the second vehicle.

How do I close my RiverLink account?

Contact RiverLink customer service by phone or through the website to request account closure. If your account has a remaining balance, RiverLink will refund it to your original payment method within 7 to 10 business days. Make sure you've settled any outstanding tolls before closing the account.