Check your RaceTrac gift card balance online or in the store
You can find out how much money is left on your RaceTrac gift card in three ways: through the RaceTrac website, by calling their customer service line, or by asking a cashier at any RaceTrac location. The website method is fastest if you have the card number handy. The phone line works if you prefer speaking to someone. The in-store option requires no preparation and gives you an answer when ready.
RaceTrac gift cards work at any of their fuel stations across the United States. The balance stays on the card until you use it, and you can check it as many times as you want without losing any money. There is no fee for checking your balance.
Key Takeaways
- Visit www.racetrac.com and enter your gift card number in the balance checker to see your remaining funds when ready.
- Call RaceTrac customer service at 1-800-RACETRAC (1-800-722-3872) and have your card number ready to hear your balance over the phone.
- Ask any RaceTrac cashier to scan your card or manually enter the number to display your balance on their register.
- Your balance does not expire as long as there is money on the card, and you can use it for fuel, snacks, or anything else RaceTrac sells.
Using the RaceTrac website to check your balance
Go to www.racetrac.com and look for a link labeled "Gift Card Balance" or "Check Balance." This link is usually on the homepage or in a menu under "Gift Cards." Click it to open the balance checker tool.
Enter your 16-digit gift card number in the box provided. The number is printed on the front of your physical card. If you received a digital gift card by email, the number will be in the email message. After you type the number, click the button to check your balance. The website will display your remaining balance in seconds.
If the website does not recognize your card number, double-check that you entered all 16 digits correctly. If the number is correct and the site still will not work, try the phone method instead.
Calling RaceTrac customer service for your balance
Dial 1-800-RACETRAC, which is 1-800-722-3872. A customer service representative will answer and ask for your gift card number. Have your card in front of you so you can read the 16-digit number aloud.
The representative will look up your balance and tell you how much money is on your card. They can also answer questions about where to use your card, whether there are any restrictions, or what to do if your card is lost or damaged. This call is free and usually takes less than five minutes.
Customer service hours vary, so if you call outside normal business hours, you may reach an automated system. The automated system can sometimes check your balance if you enter your card number using your phone keypad, though speaking to a person is usually faster.
Checking your balance in person at a RaceTrac store
Walk into any RaceTrac location and hand your gift card to the cashier. Tell them you want to check your balance. The cashier will either scan your card using their register or manually type in your 16-digit card number. Within seconds, the register will display your remaining balance on the screen facing the cashier, and they will tell you the amount.
This method works even if you are not buying anything. You do not need to make a purchase to check your balance. The cashier can check it as many times as you ask in the same visit.
If a cashier says they cannot check your balance, ask to speak to a manager. Most RaceTrac locations have the ability to look up gift card balances, and a manager can usually help if the cashier is unsure how to do it.
What happens when you use your gift card
When you are ready to use your RaceTrac gift card, hand it to the cashier along with whatever items you want to buy. Tell them you are paying with the gift card. The cashier will scan it or enter the number, and the register will deduct the purchase amount from your balance.
You can use your gift card for fuel at the pump or inside the store for snacks, drinks, car supplies, and other items RaceTrac sells. If your purchase costs less than your balance, the remaining money stays on the card for your next visit. If your purchase costs more than your balance, you will need to pay the difference with another payment method — the card cannot go into negative balance.
Keep your gift card in a safe place. If it is lost or stolen, contact RaceTrac customer service right away. They may be able to freeze the card or help you recover the balance, depending on whether you registered the card when you received it.
If your gift card is not working
If the balance checker on the website says your card number is invalid, or if a cashier's register will not read your card, the card may be damaged. Check the front of the card for scratches, bending, or water damage. If the card looks physically damaged, you can contact RaceTrac customer service to request a replacement.
If the card looks fine but still will not work, the card number may have been entered incorrectly when it was issued to you. Call customer service with your card and any receipt or email confirmation you have from when you received the gift card. They can verify the correct number and help you access your balance.
If you received a digital gift card by email and cannot find the email, check your spam or promotions folder. If you still cannot locate it, contact the person or business that sent you the gift card and ask them to resend it or provide the card number.
Frequently Asked Questions
Does my RaceTrac gift card balance ever expire?
No. As long as there is money on your card, you can use it whenever you want. RaceTrac does not set an expiration date on gift card balances. However, if your card is physically lost or damaged and you have not registered it, you may have difficulty recovering the balance.
Can I check my balance without the physical card?
Yes, if you have the 16-digit card number. You can check your balance on the website or by phone using just the number. You do not need the physical card in front of you, though having it makes it easier to read the number correctly.
What if I lost my gift card?
Contact RaceTrac customer service when ready at 1-800-722-3872. If you registered your card when you received it, they may be able to freeze it to prevent someone else from using it. Provide them with any information you have about when and where you received the card. They will work with you to recover your balance if possible.
Can I transfer my balance to another gift card?
RaceTrac does not allow you to transfer a balance from one gift card to another. Your balance is tied to the card number. If your card is damaged and you need a replacement, contact customer service and they will issue you a new card with the same balance.
Is there a fee to check my balance?
No. Checking your balance online, by phone, or in person is free. RaceTrac does not charge any fee for balance inquiries, and checking your balance does not reduce the amount of money on your card.