You can order Publix subs through the Publix website or mobile app, choose pickup or delivery, and pay online before you arrive
Publix Super Market lets you order made-to-order subs from most locations through their website at publix.com or their mobile app. You select your store, build your sub by choosing bread, meat, toppings, and condiments, then pick a time for either in-store pickup or home delivery. Payment happens online, and you'll receive a confirmation with your order number and pickup window or delivery time.
The process takes about five to ten minutes from start to finish. You don't need to create an account, though having one saves your preferences and order history. Delivery is available in some areas through Publix's own service or through third-party apps like Instacart and DoorDash, depending on your location.
Key Takeaways
- Orders placed through publix.com or the Publix app go to your chosen store location, and you pick a specific pickup time or delivery window before paying.
- You build your sub step-by-step online, selecting bread type, protein, vegetables, cheese, and condiments exactly as you want them.
- Pickup orders are usually ready within 30 minutes to an hour, depending on how busy the store is and how far ahead you order.
- Delivery through Publix's own service or third-party apps like Instacart may add a delivery fee and take 30 minutes to two hours depending on your distance from the store.
- You can save favorite sub orders in your account so you don't have to rebuild the same sandwich each time.
Ordering through the Publix website
Go to publix.com and look for the "Order" or "Subs" section in the main menu. Enter your zip code or city to find nearby Publix locations, then select the store where you want to pick up or receive delivery. The website will show you whether that location offers online ordering and which delivery options are available.
Once you've chosen your store, you'll see the sub menu. Click on the sub you want—Publix offers traditional options like Italian, Chicken Tender, and Turkey, plus seasonal or regional specials. The website then walks you through customization: you choose your bread (white, wheat, Italian, or hero), add or remove meats and cheeses, pick your vegetables, and select condiments. You can also add sides like chips or drinks to your order.
After building your sub, select your pickup time or delivery window. For pickup, you'll usually see available times starting 30 minutes from now. For delivery, the website shows the estimated arrival window. Then you'll enter your payment information, review your order total, and confirm. You'll receive an order confirmation email with your order number and the exact time to pick up or when delivery will arrive.
Using the Publix mobile app
read the Publix app from the Apple App Store or Google Play Store. Open it and tap "Order" or "Subs" depending on your app version. Enter your location to find nearby stores, then select the one you prefer. The app works the same way as the website: you choose your sub, customize it step-by-step, pick your time, and pay.
The app has one advantage over the website: if you've ordered before, you can save favorite subs and reorder them with one tap. You can also view your order history and see which toppings you've chosen in the past. Push notifications will alert you when your pickup order is ready or when your delivery driver is on the way.
Pickup versus delivery: timing and costs
Pickup orders are usually ready within 30 minutes to an hour, depending on how busy the store is and how far in advance you order. If you order during a rush time (lunch or dinner), your sub may take longer. There is no extra charge for pickup—you pay only for the sub and any sides you add. You'll drive to the store, go to the deli counter or a designated pickup area, give your order number, and receive your order.
Delivery through Publix's own service is available in some areas and typically costs $3.99 to $9.99 depending on your distance from the store and current demand. Delivery usually takes 30 minutes to two hours. If Publix doesn't deliver to your address, you can order through Instacart or DoorDash instead, though these services add their own delivery fees (usually $2 to $5) plus a service fee of 15 to 20 percent of your order total. Check which option is available for your address before you start building your order.
Customizing your sub online
When you select a sub, the website or app shows you what comes on it by default. You can then add or remove any ingredient. For example, if you order an Italian sub but don't want onions, you can remove them. If you want extra bacon, you can add it—Publix will charge you for extra proteins. You can also choose how much of each topping you want: light, regular, or extra.
Bread choices vary by location but usually include white, wheat, Italian, or a hero roll. Some stores offer specialty breads like multigrain or flatbread. Condiments are free and include mayo, mustard, oil and vinegar, ranch, and others. You can request them on the side or mixed in. If you have allergies or dietary restrictions, you can add a note to your order, though Publix recommends calling the store directly if you have severe allergies to make sure the staff sees your request.
Paying and confirming your order
Before you finish ordering, you'll see your order total, which includes the sub price, any add-ons, and applicable taxes. Delivery orders will also show the delivery fee. You can pay with a credit card, debit card, or digital wallet like Apple Pay or Google Pay. Publix does not take cash for online orders.
After you pay, you'll receive a confirmation screen with your order number and the pickup time or delivery window. Check your email for a confirmation message—save this or take a screenshot so you have your order number handy. If you need to cancel or change your order, you can usually do so through the website or app up until a certain time before your pickup or delivery window, though policies vary by location.
What to do if something goes wrong
If your order doesn't arrive at the promised time, check your confirmation email for the store's phone number and call them directly. For pickup orders, the deli staff can tell you the status. For delivery orders through Publix's own service, you can contact Publix customer service through the app or website. If you ordered through Instacart or DoorDash, contact that app's support team instead.
If your sub arrives wrong—missing toppings, wrong bread, or damaged—contact the store or delivery service when ready with your order number and a photo if possible. Most locations will remake the order or issue a refund. Keep your confirmation email and order number until you've received and checked your order.
Frequently Asked Questions
Can I order a Publix sub for someone else and have it delivered to their address?
Yes. When you enter the delivery address during checkout, you can use any address, not just your own. Make sure you enter the correct address and that someone will be home to receive it. If you're ordering through a third-party app like DoorDash, the driver may ask for ID verification depending on what's in the order.
What if my local Publix doesn't show online ordering as an option?
Not all Publix locations offer online sub ordering yet. If your store doesn't, you can call the deli directly and place a phone order, or visit in person. You can also check whether a nearby Publix location offers online ordering and pick up there instead.
Do I have to tip when I pick up my order in the store?
Tipping is optional for pickup orders. Some customers add a tip at the register or through the app, but it's not required. For delivery orders, a tip is customary and can be added through the app or at checkout.
Can I modify my order after I've paid for it?
It depends on how close you are to your pickup or delivery time. Most locations let you cancel or change your order up to 15 to 30 minutes before your scheduled time. Call the store directly or check the app to see if your order can still be modified. Once the sub has been made, changes are usually not possible.
Are there any subs I can't order online?
Most Publix subs can be ordered online, but some seasonal or regional specials may not be available through the app or website. If you don't see a sub you want, call the store to ask if they can make it, or order a similar sub and customize it to match what you're looking for.