Advance Auto Parts customer service phone number
The main customer service number for Advance Auto Parts is 1-800-378-0738. This line handles general questions about orders, returns, store locations, and product information. The hours vary by department, but most customer service representatives are available Monday through Friday during business hours, with limited weekend availability.
When you call, have your order number ready if you are calling about a specific purchase. If you are calling about a return or warranty issue, also have your receipt or proof of purchase available. This speeds up the process and helps the representative locate your information quickly.
Advance Auto Parts also operates a separate line for roadside information and technical questions about vehicle maintenance. If your question is about how to use a product you bought or how to perform a repair, the same main number can direct you to the right department.
Key Takeaways
- Call 1-800-378-0738 to reach Advance Auto Parts customer service for questions about orders, returns, and products.
- Have your order number and receipt ready before calling to speed up the process.
- Customer service hours are typically Monday through Friday during business hours, with limited weekend availability.
- You can also visit the Advance Auto Parts website to find your nearest store location or check store-specific phone numbers.
- For online order issues, you may be able to resolve them through your account on the website before calling.
What to expect when you call
When you reach Advance Auto Parts customer service, you will hear an automated menu that asks you to select your reason for calling. Common options include order status, returns, product questions, and store information. Listen carefully to the menu options because selecting the right one gets you to the correct department faster.
Wait times can vary depending on the time of day and how busy the call center is. Calling early in the morning or mid-week typically means shorter waits than calling on weekends or during evening hours. If you reach a busy signal or long hold time, you can try again later or use the website to resolve some issues.
Finding your local Advance Auto Parts store number
If you need to reach a specific store location, the easiest way is to visit the Advance Auto Parts website and use their store locator tool. Enter your zip code or city, and the tool will show you nearby stores with their direct phone numbers. Calling your local store directly is often faster than the main customer service line if you have a straightforward question about inventory or store hours.
Local store numbers are also listed on Google Maps and other business directories. When you call a store directly, you can ask whether they have a specific part in stock before you drive there, which saves time if you need something urgently.
Alternatives to calling
Advance Auto Parts offers several ways to reach them besides phone. You can visit their website and use the live chat feature during business hours, which often has shorter wait times than calling. The website also has a contact form where you can submit questions and receive a response by email.
For order tracking and straightforward account questions, logging into your account on the Advance Auto Parts website may let you find the answer without contacting customer service. You can check order status, view your purchase history, and manage returns through your account dashboard.
Social media is another option. Advance Auto Parts monitors their Facebook and Twitter accounts and can sometimes resolve issues faster through direct message than through the phone line.
Common reasons to call Advance Auto Parts
People call Advance Auto Parts most often to check whether a specific part is in stock at their local store, to ask about return policies, or to get help with an online order that did not arrive. You can handle many of these questions on the website first, which may save you a phone call.
If you ordered something online and it has not arrived, check your order status on the website first. If the tracking information shows it is delayed, you can then call with that information ready. For in-store returns, you can also check the return policy on the website before calling to confirm whether your item is returnable.
What information to have ready
Before you call, gather the information that will help the representative information you. If you are calling about an order, have your order number, which appears in your confirmation email and on your account. If you are calling about a return, have your receipt or the order number and the reason you want to return the item.
If you are calling about a product question, have the product name or part number ready. If you are asking about a vehicle repair or maintenance issue, have your vehicle's year, make, and model available so the representative can give you accurate information.
Frequently Asked Questions
Is there a fee to call Advance Auto Parts customer service?
No, calling the main customer service line is free. Standard phone charges from your service provider may explore, but Advance Auto Parts does not charge a fee for calling their customer service number.
Can I return something to Advance Auto Parts without calling first?
Yes, you can return most items to any Advance Auto Parts store without calling ahead. Check the return policy on their website to confirm your item is returnable, and bring your receipt or order number with you. If you ordered online, you may also be able to start a return through your account.
What if I cannot reach customer service by phone?
Try using the live chat feature on the Advance Auto Parts website, which is often faster than calling. You can also submit a contact form on their website and wait for an email response, or try calling your local store directly instead of the main customer service line.
Do I need to call to place an order?
No, you can place orders on the Advance Auto Parts website or visit a store in person. Calling is not necessary unless you have a question about a product before ordering or need help with an existing order.