What Parts Authority Auto Parts Is
Parts Authority is a chain of retail auto parts stores that sells replacement parts, tools, and supplies for vehicle maintenance and repair. The company operates hundreds of locations across the United States, primarily in the Southeast and Midwest. You walk in, order a part for your vehicle, and either take it with you or have it shipped to your home or shop.
Parts Authority stores stock common replacement items like batteries, belts, filters, brake pads, spark plugs, and fluids. They also carry specialty tools, diagnostic equipment, and hard-to-find components. The stores serve both do-it-yourself mechanics and professional repair shops.
Unlike some competitors, Parts Authority does not perform repairs on-site. They are a parts retailer only. If you need installation help, you will need to take your vehicle to a separate repair facility or handle the work yourself.
Key Takeaways
- Parts Authority stores sell auto parts and tools but do not perform repairs or installation services.
- You can purchase parts in-store for when ready pickup or order them online for delivery to your address or a store location.
- Staff can help you identify the correct part for your vehicle if you provide your vehicle's year, make, model, and engine size.
- Prices vary by location and part type, and the store sometimes runs promotions on specific categories.
- Return policies typically allow returns within a set timeframe with a receipt, though policies may vary by location.
How to Find the Right Part at Parts Authority
Before you visit or order online, gather your vehicle's information. You will need the year, make, model, and engine size. This information appears on your vehicle registration, insurance card, or the driver's side door jamb. Having it ready saves time and prevents ordering the wrong part.
When you arrive at a Parts Authority store, tell a staff member what you need. For example: "I need a new air filter for a 2015 Honda Civic." The employee can then direct you to the correct aisle or check inventory. If the part is not in stock, they can often order it for you.
If you prefer to shop online, visit the Parts Authority website and use their part finder tool. Enter your vehicle details, browse the category you need, and add items to your cart. The website will show you which nearby stores have the part in stock and available for same-day pickup, or you can have it shipped to your home.
In-Store Shopping Versus Online Ordering
Shopping in-store works best when you need a part when ready and want to see it before purchase. You can ask staff questions, compare options side by side, and leave with your purchase the same day. In-store staff can also help you troubleshoot if you are unsure what part you actually need.
Online ordering is faster if you already know exactly what you want and do not need it today. You can order from home, compare prices across multiple parts, and choose delivery to your address or to a store for pickup. Shipping times depend on your location and the part's availability, typically ranging from a few days to a week.
Some stores offer curbside pickup, meaning you order online and pick up your purchase outside the store without going inside. Check your local store's website to see if this option is available.
Understanding Parts Authority Pricing and Promotions
Parts Authority prices vary by location and part type. A battery at one store may cost slightly more or less than at another store nearby, depending on local competition and inventory levels. Prices also change based on brand and quality tier — a basic battery costs less than a premium one.
The store runs regular promotions on specific categories. For example, they may discount batteries in winter or brake pads in spring. These promotions appear on their website, in-store flyers, and sometimes in email newsletters if you sign up. Prices are not always lower than online retailers like Amazon or RockAuto, so it is worth comparing if you have time.
Some professional repair shops and contractors receive discounts through Parts Authority's commercial account program. If you run a repair business, ask a store manager whether you may have access to.
What to Do If Your Part Does Not Fit or Work
Parts Authority allows returns within a set timeframe, typically 30 to 90 days depending on the part type and your location. You will need your receipt and the part must be unused and in its original packaging. Return policies vary by store location, so ask about the specific policy when you purchase.
If you installed a part and it does not fit your vehicle, bring it back with your receipt and explain the issue. The staff can help you identify the correct part. If you ordered the wrong part online, you can usually return it through the website or at a store.
Some parts, like batteries and core items, may have a core charge — a deposit you pay upfront and get back when you return the old part. This is common practice across the industry. Make sure you understand whether a core charge applies before you leave the store.
Getting Help From Parts Authority Staff
Parts Authority employees are trained to help you find parts, but they are not mechanics and cannot diagnose vehicle problems. If you describe a symptom — "my car won't start" or "the brakes feel soft" — they can suggest common parts that address those issues, but they cannot tell you for certain what is wrong with your vehicle.
If you are unsure whether you need a part, bring your vehicle's service records or a description of what you are trying to fix. Staff can narrow down the options. For complex problems, they may recommend you visit a repair shop for a professional diagnosis first.
Most stores have a phone number listed on their website. You can call ahead to ask whether a specific part is in stock before you drive to the location. This saves a wasted trip if the part is not available.
Frequently Asked Questions
Can I return a part if I installed it and it did not work?
Return policies vary by location, but most Parts Authority stores allow returns within 30 to 90 days with a receipt, even if the part was installed. Bring the part back and explain the issue. If the part is defective, they will usually replace it or refund you. If you ordered the wrong part, you can exchange it for the correct one.
Does Parts Authority install parts or do repairs?
No. Parts Authority sells parts and tools only. They do not perform installation or repair work. You will need to take your vehicle to a separate repair shop or install the part yourself if you have the skills and tools.
What if the part I need is not in stock?
Staff can order it for you, usually with delivery within a few days to a week depending on the part and your location. You can also order online and have it shipped to your home or to a nearby store for pickup. Ask the staff member for an estimated arrival date when you place the order.
How do I know which part fits my vehicle?
Provide your vehicle's year, make, model, and engine size to a staff member or enter this information into the online part finder tool. This information is on your registration, insurance card, or inside your driver's side door jamb. Staff can then show you the correct part or narrow down your options if multiple versions exist.
Are Parts Authority prices competitive with online retailers?
Prices vary. Parts Authority is sometimes cheaper, sometimes more expensive, depending on the part, your location, and current promotions. If you have time before you need the part, compare prices on the Parts Authority website against other retailers. In-store shopping is most useful when you need the part when ready and do not want to wait for shipping.