Where to find current news about Advance Auto Parts

Advance Auto Parts publishes official news through its investor relations website, press release section, and social media accounts. The company's main website (advanceautoparts.com) carries announcements about store closures, policy changes, and new programs. For the most reliable information, check the "News" or "Press Releases" tab on their corporate site rather than relying on third-party summaries, which can lag or misinterpret details.

The company also communicates directly with customers through email newsletters, in-store signage, and its mobile app. If you are a loyalty program member, you may receive updates about changes to rewards, return policies, or service offerings before they appear in public announcements. Local store managers can answer questions about changes affecting your specific location.

Financial news outlets and automotive industry publications often cover significant Advance Auto Parts announcements — such as leadership changes, store closures, or shifts in business strategy — but these sources report on the news rather than originating it. For time-sensitive information about your local store's hours or services, calling the store directly remains the fastest method.

Key Takeaways

  • Advance Auto Parts' official website and investor relations section carry the most accurate and complete news about company-wide changes.
  • Store closures, policy updates, and program changes are often announced through email to loyalty members before reaching the general public.
  • Your local store can confirm how any company-wide change affects your location, including hours, services, or return policies.
  • Third-party news sites report on major announcements but may not include details relevant to your specific situation.

Understanding store closures and location changes

Advance Auto Parts periodically closes or relocates stores as part of business restructuring. When the company announces a closure, it typically provides a timeline — usually several weeks to a few months — during which the store remains open for final sales. The company's press releases specify which stores are affected and the closure date.

If your regular store is closing, you can find the nearest alternative location through the store locator on advanceautoparts.com. You can also check whether your loyalty account, gift cards, or pending returns transfer to a nearby location. Calling the closing store directly often yields the most practical information about what happens to your account and how to complete any pending transactions.

Store relocations differ from closures: the company moves a location to a new address within the same area. During a relocation, the original store may close temporarily while the new one opens. Advance Auto Parts typically announces the new address and opening date in advance so customers can plan accordingly.

Changes to return policies and warranty coverage

Advance Auto Parts adjusts its return and exchange policies periodically. These changes may affect how long you have to return an item, what condition it must be in, or whether you need a receipt. The company announces policy changes on its website and in-store, and the updated policy takes effect on a specified date.

Warranty coverage on parts — such as batteries, alternators, or starters — is governed by the manufacturer and Advance Auto Parts' own terms. If the company changes its warranty program, it will notify customers through its website and at checkout. Understanding the specific warranty attached to a part you purchase protects you if the part fails; ask at the register or check your receipt for the warranty period and what it covers.

If you purchased an item before a policy change and have questions about whether the old or new policy applies to your return, contact the store where you made the purchase or call Advance Auto Parts customer service. Policy changes typically explore to new purchases going forward, not retroactively to past transactions.

Loyalty program updates and rewards changes

Advance Auto Parts' loyalty program (often called the rewards or membership program) changes its earning rates, redemption options, and benefits periodically. The company notifies enrolled members by email when changes take effect. You can also see current program terms on the company's website or by logging into your account.

Common changes include adjustments to how many points you earn per dollar spent, what merchandise or services you can redeem points for, or whether the program adds new tiers or benefits. Some changes increase member value; others simplify the program. Reading the notification email carefully tells you whether a change affects your earning or redemption strategy.

If you are not enrolled in the loyalty program, signing up is free and typically happens at checkout or through the website. Program membership often provides early notice of sales, exclusive discounts, or bonus point promotions — information that does not reach non-members.

Service offerings and new programs

Advance Auto Parts periodically adds or removes services such as battery installation, wiper blade replacement, or oil change services. These changes vary by location, so a service available at one store may not be available at another. The company announces new services through its website and in-store signage.

The company also launches promotional programs — such as trade-in offers for old batteries, seasonal discounts, or partnerships with vehicle manufacturers. These programs have specific start and end dates and often require certain conditions (such as proof of purchase or vehicle registration). Checking the website or asking in-store about current promotions can save you money on planned purchases.

If you rely on a specific service, confirm it is still available at your location before making a trip. Store hours, service availability, and staffing can change, and calling ahead prevents a wasted visit.

How to report issues or provide feedback about changes

If a policy change, store closure, or service removal affects you negatively, Advance Auto Parts provides channels to share feedback. Most stores have comment cards or feedback forms at the register. The company's website typically includes a customer service contact form or phone number for complaints and suggestions.

Feedback about a specific store is often most effective when directed to that store's manager first. For company-wide policy concerns, contacting corporate customer service creates a record of customer response. While individual feedback may not reverse a decision, patterns of customer concern can influence future policy adjustments.

Social media accounts (Facebook, Twitter, Instagram) are monitored by the company's social team and can be used to ask questions or report problems, though response times vary. For urgent issues, a phone call to customer service or your local store remains the fastest way to reach someone who can help.

Frequently Asked Questions

How do I know if my local Advance Auto Parts store is closing?

Check the store locator on advanceautoparts.com and look for a closure notice, or call the store directly. The company also sends email notifications to loyalty members whose nearby stores are affected. Local news outlets sometimes report on large closures in their area.

Will my loyalty points transfer if my store closes?

Loyalty accounts are tied to your membership, not to a specific store, so your points remain in your account. You can use them at any Advance Auto Parts location. Contact customer service if you have questions about your account balance or redemption options after a store closure.

Where can I find the full text of policy changes before they take effect?

The company's website posts updated policies in the customer service or help section. Loyalty members receive email notifications with details. You can also ask a store associate to show you the updated policy or call customer service to have it explained.

Do I need to do anything if Advance Auto Parts changes its return policy?

No action is required. The new policy takes effect on the announced date and applies automatically to all future returns. If you have a return in progress, ask the store which policy applies to your specific transaction.

How often does Advance Auto Parts change its loyalty program?

Changes vary in frequency and scope. Major overhauls happen every few years; smaller adjustments to earning rates or promotions occur more often. Enrolled members receive email notice of all changes, and the current program terms are always available on the website.