How to pay your NC Quick Pass bill
NC Quick Pass is North Carolina's electronic toll collection system. You can pay your bill through the official NC Quick Pass website, by phone, by mail, or in person at a payment location. The fastest method is online at quickpass.ncdhc.gov, where you can pay when ready with a debit or credit card. If you prefer not to use the website, you can call the customer service line at 1-877-NC-QUICK (1-877-662-8425) to pay by phone during business hours.
Most drivers set up automatic payments so they never have to think about it. This prevents your account from going into arrears and keeps your transponder active. If you have received a bill in the mail, you can also pay by check or money order at the address listed on the statement, though this takes longer to process.
Key Takeaways
- The quickest way to pay is online at quickpass.ncdhc.gov using a debit or credit card, which processes when ready.
- You can also call 1-877-NC-QUICK to pay by phone with a customer service representative during business hours.
- Setting up automatic payments prevents your account from falling behind and keeps your transponder working without interruption.
- Mailed checks and money orders work but take several days to process, so use this method only if you cannot pay online or by phone.
Paying online through the NC Quick Pass website
Go to quickpass.ncdhc.gov and select the option to pay your bill. You will need your account number, which appears on your bill or transponder paperwork. Enter your account number and the amount you want to pay. The website will show your current balance so you can see exactly what you owe.
Choose your payment method — debit card or credit card — and enter the card information. The payment processes when ready, and you will receive a confirmation number on screen. Save or print this confirmation for your records. Your account updates within minutes, so if you were close to suspension, paying online removes that risk right away.
Paying by phone with a customer service representative
Call 1-877-NC-QUICK (1-877-662-8425) to reach NC Quick Pass customer service. Have your account number ready. A representative will pull up your account, tell you the balance, and walk you through payment options. You can pay with a debit or credit card over the phone.
This method is useful if you have questions about your bill, need to update your account information, or want to set up automatic payments while you are on the call. The representative can also tell you whether your transponder is active or if there are any holds on your account. Processing takes a few minutes, and you will receive a confirmation number to write down.
Setting up automatic payments to avoid future bills
Automatic payments are the easiest way to manage your NC Quick Pass account. When you set up autopay, a fixed amount or your full balance is charged to your card on a schedule you choose. This prevents your account from falling behind and keeps your transponder active at all times.
You can set up automatic payments online through your account dashboard or by calling customer service. You will need to provide a debit or credit card and choose whether you want to pay a set amount each month or your full balance whenever it reaches a certain threshold. Once autopay is active, you can still log in anytime to check your balance or make additional payments if needed.
Paying by mail with a check or money order
If you prefer to pay by mail, write a check or money order for the amount shown on your bill. Include your account number on the check. Mail it to the address printed on your bill statement — this address changes based on which processing center handles your account, so always use the address on your most recent bill.
Mailed payments take 7 to 10 business days to process after they arrive. During this time, your account may still show as past due, and you could receive reminder notices. If you are close to a suspension date, do not rely on mail; use online or phone payment instead. Keep a copy of your cancelled check or money order receipt as proof of payment.
Paying in person at a payment location
Some NC Quick Pass payment locations accept cash, check, or money order payments in person. These locations are not as common as online or phone options, and hours vary. Contact customer service at 1-877-NC-QUICK to find the nearest payment location and confirm their hours before you go.
In-person payment is useful if you do not have a debit or credit card and do not want to mail a check. Payment is processed the same day you visit, so your account updates quickly. Bring your account number and a form of ID.
What happens if you do not pay your NC Quick Pass bill
If your bill remains unpaid, your transponder will eventually be suspended, and you will no longer be able to use the toll lanes. You may also receive notices in the mail and calls from the collection agency. Unpaid tolls can affect your driving record and may prevent you from renewing your vehicle registration.
If you are having trouble paying, contact customer service to discuss your options. Some accounts may be may be able to access for a payment plan or temporary suspension of late fees. The sooner you reach out, the more options you may have.
Frequently Asked Questions
Can I pay my NC Quick Pass bill with a prepaid card?
Most prepaid cards work online and by phone as long as they are Visa or Mastercard branded and have funds available. Call customer service to confirm your specific card will work before you attempt payment. Some prepaid cards have restrictions that may prevent them from being used for toll payments.
How long does it take for an online payment to show up in my account?
Online payments process when ready and your account balance updates within minutes. You will see the payment reflected the next time you log in. Phone payments also process within minutes. Mailed payments take 7 to 10 business days.
What if I paid my bill but my transponder is still suspended?
Contact customer service at 1-877-NC-QUICK to confirm your payment was received and processed. If there is a delay, a representative can manually reactivate your transponder once they verify the payment. Bring your confirmation number if you have it.
Can I change my automatic payment amount or date?
Yes. Log into your account online and adjust your autopay settings, or call customer service to make changes over the phone. Changes take effect on your next scheduled payment date.
Do I need to create an online account to pay my bill?
You do not need a full account to make a one-time payment online — you can pay with just your account number. Creating a full account with a username and password lets you set up autopay, view your history, and manage your transponder more easily.