National General Insurance customer service phone number and hours
National General Insurance operates a customer service line at 1-800-367-2737. This number handles policy questions, claims reporting, billing inquiries, and general account issues. The line is available Monday through Friday, 8 a.m. to 8 p.m. Eastern Time. Saturday hours vary by department — some lines close at 5 p.m., while claims reporting remains available until 8 p.m.
National General is a subsidiary of Allstate and issues auto, home, and specialty insurance policies. The phone line routes you to different departments based on your reason for calling, so you may wait on hold while the system identifies which team handles your issue. Having your policy number ready before you call speeds up the process, though the system can look it up using your phone number or driver's license.
If you are calling outside business hours, the automated system offers options to report a claim, make a payment, or leave a callback request. Claims can be reported 24/7 through the phone system even when live agents are unavailable.
Key Takeaways
- National General Insurance customer service is 1-800-367-2737, open Monday through Friday 8 a.m. to 8 p.m. Eastern Time, with limited Saturday hours.
- Have your policy number ready when you call, though the system can locate your account using your phone number or driver's license.
- Claims can be reported through the automated system 24/7, even outside regular business hours.
- National General is owned by Allstate and handles auto, home, and specialty insurance policies.
- If you cannot reach the main line, your policy documents list a dedicated claims phone number specific to your policy type.
What to expect when you call National General
When you dial 1-800-367-2737, an automated system asks why you are calling. Common options include reporting a claim, paying a bill, updating policy information, or speaking with an agent about coverage questions. Select the option that matches your reason, and the system either routes you to the appropriate department or offers self-service options.
Wait times vary depending on the time of day and which department you need. Claims lines typically have shorter waits than general customer service, especially during business hours. If you reach a queue with a long wait, the system usually offers to call you back at a time you specify rather than keeping you on hold.
When you reach an agent, they will ask for your policy number or personal information to pull up your account. Be ready to answer security questions to verify your identity before discussing policy details or making changes.
Reporting a claim by phone
National General allows you to report a claim through the same main number, 1-800-367-2737, or through a dedicated claims line listed on your policy documents. The dedicated number is often faster because it routes directly to the claims department without going through the general menu system.
When reporting a claim, have the following information ready: the date and time of the incident, a description of what happened, the names and contact information of any other parties involved (in an auto claim), and photos if you took them at the scene. For home claims, describe the damage and note whether anyone was injured.
After you report the claim, National General assigns a claim number and schedules an adjuster to contact you. The adjuster will arrange to inspect the damage or review your documentation. You can track your claim status by calling the same number and referencing your claim number, or through your online account if you have set one up.
Paying your bill by phone
You can pay your National General insurance bill over the phone by calling 1-800-367-2737 and selecting the payment option from the menu. The automated system accepts credit cards, debit cards, and bank account information. You do not need to speak with an agent unless you have questions about your bill or need to set up a payment plan.
Payments made by phone are typically processed the same day if you call before 5 p.m. Eastern Time on a business day. If you call after hours or on a weekend, the payment is processed the next business day. The system provides a confirmation number when ready after your payment is submitted.
If you are having trouble paying or need to discuss a past-due balance, ask to speak with a billing agent. They can discuss payment arrangements or explain charges on your account.
Reaching specific departments
National General organizes its phone lines by department, though the main number 1-800-367-2737 can connect you to any of them. The system asks your reason for calling and routes accordingly, but if you know which department you need, you can sometimes bypass the menu by saying your request aloud or pressing a specific number.
Common departments include Auto Claims, Home Claims, Billing, Policy Services (for changes to coverage or address), and General Customer Service. If you are unsure which department handles your issue, start with the main line and let the automated system route you. If you are transferred to the wrong department, the agent can usually transfer you to the correct one rather than making you hang up and call back.
Your policy documents may also list direct phone numbers for specific departments or for your local agent if you purchased through an independent agent rather than directly from National General.
Online and alternative contact methods
In addition to phone support, National General offers online account management through its website. You can log in to view your policy, make payments, update personal information, and in some cases report a claim without calling. The online portal is available 24/7 and often faster than waiting on hold.
You can also reach National General through email or through your online account's message center. Email responses typically take one to two business days. For urgent issues like active claims or billing problems, phone remains the fastest option.
If you purchased your policy through an independent insurance agent rather than directly from National General, your agent's office may handle routine questions and can submit requests to National General on your behalf. Check your policy documents to see if an agent is listed.
Troubleshooting common phone issues
If you cannot reach National General at 1-800-367-2737, verify that you are dialing the correct number — scams sometimes use similar numbers. Check your policy documents or the official National General website to confirm the current phone number before trying again.
If the line is busy or you reach a message saying the system is unavailable, try calling back in a few minutes. High call volume during storms or after major events can temporarily overwhelm the system. The online portal and email are alternatives when phone lines are congested.
If you have a hearing or speech disability, National General provides relay services. Call 711 (the national relay service) and provide the National General number, and the relay operator will connect you and relay the conversation.
Frequently Asked Questions
What is the best time to call National General to avoid long waits?
Early morning (8 a.m. to 10 a.m. Eastern Time) and late afternoon (after 5 p.m.) typically have shorter waits than midday. Calling on Tuesday through Thursday is usually faster than Monday or Friday. If you call after hours, use the callback option instead of waiting on hold.
Can I report a claim without speaking to a person?
Yes. The automated system at 1-800-367-2737 allows you to report a claim 24/7 by following the prompts. You will receive a claim number when ready. An adjuster will contact you within one to two business days to discuss next steps.
Do I need my policy number to call National General?
Having it ready speeds up the process, but it is not required. The system can locate your account using your phone number, driver's license number, or the phone number associated with your policy. You will need to answer security questions to verify your identity.
What if I purchased my policy through an agent?
You can still call the main National General number, or you can contact your agent's office directly. Your agent can handle many routine requests and may be faster than the main line. Your policy documents list your agent's contact information.
Is there a number specifically for claims?
The main number 1-800-367-2737 handles claims, but your policy documents may list a dedicated claims line that routes directly to the claims department. Using the dedicated number can reduce wait time, especially during business hours.