Ordering from Mendocino Farms through their website or app
Mendocino Farms takes orders online through their official website and mobile app for pickup at any of their locations. You create an account, browse the menu, add items to your cart, choose a pickup time and location, then pay. The process takes about five minutes if you already know what you want.
The website is mendocinofarms.com. The app is available on both iOS and Android and works the same way as the website. Either method lets you see real-time availability, current pricing, and which locations are open at your chosen pickup time.
You do not need to create an account to place an order, but creating one saves your payment method and past orders for faster checkout next time. Your account is free and requires only an email address and password.
Key Takeaways
- Orders are placed through mendocinofarms.com or the Mendocino Farms mobile app, and you pick them up at a physical location — delivery is not offered.
- You choose your pickup location and time during checkout, and the system shows you which times are available that day.
- Payment happens online before you arrive, so you walk in, give your name, and receive your order.
- Most orders are ready within 15 to 30 minutes of your chosen pickup time, though busy periods may take longer.
- You can modify or cancel an order up until the pickup time, though cancellation policies vary slightly by location.
Step-by-step ordering process
Step 1: Go to the website or open the app. Navigate to mendocinofarms.com in your browser, or open the Mendocino Farms app on your phone. Both show the same menu and locations.
Step 2: Select your pickup location. The site will ask you to enter your location or choose from a list of Mendocino Farms restaurants. Each location has its own hours and menu availability. If you are not sure where the nearest location is, enter your zip code and the system will show you options sorted by distance.
Step 3: Browse the menu and add items to your cart. The menu is organized by category: sandwiches, salads, sides, drinks, and desserts. Click or tap on any item to see the full description, ingredients, and price. You can customize most items — for example, choosing bread type on sandwiches or dressing on salads. Add your selections to the cart as you go.
Step 4: Choose your pickup time. After you finish adding items, the system shows you available pickup times for that day. Times are usually offered in 15-minute windows. Select the time that works for you. If no times are available, that location is at capacity for the day and you can try a different location or come back later.
Step 5: Review your order and enter payment information. The cart shows your items, any customizations, the subtotal, and estimated taxes and fees. Enter your payment method — credit card, debit card, or digital wallet like Apple Pay or Google Pay. You can also add a tip at this stage.
Step 6: Confirm and receive your confirmation number. After payment processes, you receive a confirmation number via email and in the app. This number is what you give to staff when you arrive for pickup.
What to expect when you pick up your order
Arrive at your chosen pickup time. Walk to the counter and tell the staff your name or give them your confirmation number. They will hand you your order in a bag or container. The entire handoff usually takes less than a minute.
If you arrive early, your order may not be ready yet — staff prepare orders closer to the pickup time to keep food fresh. If you arrive late, staff will hold your order for a reasonable window, but arriving on time ensures your food is at its best temperature.
Check your order before you leave to make sure everything is there and correct. If something is missing or wrong, tell staff when ready so they can fix it while you are still in the restaurant.
Modifying or canceling an order
You can change your order through the app or website as long as you do so before your pickup time. Log into your account, find the active order, and select the option to modify it. You can add items, remove items, or change customizations. If you add items, your total will update and you may need to pay the difference. If you remove items, you may receive a refund depending on the location's policy.
To cancel an order entirely, go to your active order in the app or website and select cancel. Most locations refund your payment within one to three business days. Some locations have a cancellation window — for example, you must cancel at least 30 minutes before your pickup time — so check the specific location's policy if you are close to your pickup time.
If you cannot modify or cancel through the app, call the location directly. Their phone number is listed on the location page in the app or website.
Payment methods and fees
Mendocino Farms accepts all major credit cards, debit cards, and digital wallets including Apple Pay and Google Pay. You pay in full when you place the order — there is no payment at pickup.
Your receipt shows the food subtotal, applicable sales tax for your location, and any service fees charged by the platform. Tipping is optional and happens during checkout. You can choose a preset percentage or enter a custom amount.
If you have a gift card, you can use it to pay for your order. Enter the gift card number during checkout like you would a credit card. If your order total exceeds your gift card balance, you can pay the remainder with another payment method.
Troubleshooting common issues
The app or website is not loading. Clear your browser cache or restart the app. Make sure you have a stable internet connection. If the problem continues, try the other method — if the website is down, try the app, or vice versa.
Your location is not showing up. Enter your zip code instead of your street address. If a location still does not appear, it may be closed that day or not yet open for online ordering. Check the Mendocino Farms website for current locations and hours.
You cannot find a pickup time. That location is at capacity for the day. Try a different Mendocino Farms location, or place your order for a different day. Pickup times usually open up as earlier slots fill and orders are completed.
Your payment was declined. Check that your card number, expiration date, and CVV are entered correctly. Make sure your card is not expired and that you have sufficient funds. If the problem persists, try a different payment method or contact your bank to confirm the card is not blocked.
You did not receive a confirmation email. Check your spam or promotions folder. Log into your account on the app or website and look for your order in your order history. If you still cannot find it, call the location directly to confirm they received your order.
Frequently Asked Questions
Can I order for delivery instead of pickup?
No. Mendocino Farms only offers pickup through their website and app. You must go to a physical location to get your order. Third-party delivery services like DoorDash or Uber Eats may offer Mendocino Farms in some areas, but those are separate from the official Mendocino Farms ordering system.
Do I have to create an account to order?
No. You can place an order as a guest without an account. However, creating a free account saves your payment method and order history, which makes future orders faster. You only need an email and password to sign up.
How long does it take to get my order?
Most orders are ready within 15 to 30 minutes of your chosen pickup time. During busy periods like lunch or dinner rush, it may take longer. The app or website does not give you a specific ready time — you arrive at your selected pickup time and staff hand it to you when it is done.
What if I arrive late to pick up my order?
Staff will hold your order for a reasonable amount of time, usually 15 to 30 minutes past your pickup window. If you are going to be significantly late, call the location to let them know. If you do not pick it up within their hold window, the order may be discarded and you may not receive a refund.
Can I use a Mendocino Farms gift card online?
Yes. Enter your gift card number as your payment method during checkout. If your order costs more than the card balance, you can pay the difference with a credit card, debit card, or digital wallet.