What Loya Insurance Is and Who Offers It

Loya Insurance is a property and casualty insurance company that writes auto, home, and commercial policies, primarily serving customers in Texas, Oklahoma, New Mexico, and Kansas. The company is owned by Homeowners Choice, Inc., a publicly traded holding company, and operates as a regional insurer rather than a national one. Loya does not sell life insurance, health insurance, or other lines of coverage outside property and casualty.

The company markets directly to consumers through its website and phone line, and also through independent agents in some states. Loya is licensed by state insurance regulators in each state where it operates and is subject to the same solvency and claims-handling rules as larger national carriers. You can verify Loya's license status and complaint history through your state's Department of Insurance.

Key Takeaways

  • Loya writes auto, home, and commercial property insurance in Texas, Oklahoma, New Mexico, and Kansas only — not in other states.
  • The company is regulated by state insurance departments and must meet the same financial and claims standards as larger insurers.
  • Loya quotes and sells policies directly online and by phone, and also through independent agents depending on the state.
  • You can file a complaint about Loya with your state's Department of Insurance if you have a dispute over coverage or claims handling.
  • Loya's rates and coverage options vary by state, so the cost and terms of a policy depend on where you live and what you insure.

Auto Insurance Coverage Loya Offers

Loya's auto insurance includes the standard liability, collision, and comprehensive coverage options available from most insurers. Liability covers damage you cause to someone else's vehicle or property; collision covers damage to your own car from a crash; comprehensive covers theft, weather, and other non-collision events. You choose your deductible (usually $250, $500, or $1,000) and your liability limits, which vary by state minimum.

Loya also offers uninsured and underinsured motorist coverage in states where it is available, which protects you if you are hit by a driver without insurance or without enough insurance. Some states require this coverage; others make it optional. Loya's website and phone representatives can tell you what is required in your state and what optional add-ons are available.

Homeowners Insurance and What It Covers

Loya's homeowners policies cover the structure of your home, your personal belongings, liability if someone is injured on your property, and additional living expenses if your home becomes uninhabitable due to a covered loss. The amount of coverage you choose for the structure itself determines your premium and affects how much the company will pay if your home is damaged or destroyed.

Like all homeowners insurers, Loya excludes certain types of damage — typically flood, earthquake, and wear-and-tear. Flood damage requires a separate flood insurance policy, which Loya does not sell but which you can purchase through the National Flood Insurance Program or a private insurer. Your mortgage lender will require homeowners insurance if you have a loan, and will require flood insurance if your home is in a high-risk flood zone.

How to Get a Quote and Buy a Policy

You can request a quote from Loya through its website or by calling its customer service line. You will need basic information: your address, the year and make of your vehicle (for auto), the age and construction of your home (for homeowners), and your driving history or claims history. Loya uses this information to calculate a rate and show you coverage options and prices.

Once you choose a policy, you can buy it online, over the phone, or through an independent agent if one is available in your state. Loya typically issues a policy number and proof of insurance when ready, so you can have coverage the same day. Your first premium is due before the policy starts, and you can pay by bank account, credit card, or check depending on the method you choose.

Filing a Claim and What to Expect

If you have a loss — a car accident, a break-in, storm damage to your home — you report it to Loya by phone or through its website. You will provide details about what happened, when it happened, and what was damaged. Loya will assign a claims adjuster to your case, who will contact you to schedule an inspection or ask for photos and documentation.

The adjuster will determine whether the loss is covered under your policy and estimate the cost of repair or replacement. If you disagree with the adjuster's estimate, you can request an independent appraisal or hire your own contractor to provide a second estimate. The claims process typically takes two to four weeks from the time you report the loss to the time Loya issues payment, though complex claims may take longer.

Checking Loya's Financial Stability and Complaint Record

Loya Insurance is regulated by the insurance department in each state where it operates. You can check the company's financial rating through rating agencies like A.M. Best, which publishes solvency ratings for insurers. You can also check Loya's complaint history by visiting your state's Department of Insurance website and searching for the company's complaint ratio — the number of complaints per policy sold.

If you have a complaint about Loya's service, coverage decision, or claims handling, you can file a complaint with your state's Department of Insurance. The department will investigate and can order the company to take action if it finds a violation. Filing a complaint does not cost you anything and does not affect your ability to keep your policy.

Comparing Loya to Other Regional and National Insurers

Loya competes with national carriers like State Farm, Allstate, and GEICO, as well as regional insurers like USAA (in some states) and local companies. National insurers typically have more name recognition and may offer bundling discounts if you buy multiple types of insurance from them. Regional insurers like Loya often focus on specific geographic areas and may have rates tailored to local risk patterns.

The best way to compare is to request quotes from several companies for the same coverage and deductibles. Rates vary significantly by location, driving history, home age, and other factors, so the cheapest option for one person may not be the cheapest for another. You should also check complaint ratios and financial ratings for any company you are considering, not just Loya.

Frequently Asked Questions

Does Loya operate in my state?

Loya writes policies in Texas, Oklahoma, New Mexico, and Kansas. If you live in another state, you will need to get insurance from a company licensed in your state. You can check Loya's website or call its customer service line to confirm whether it serves your specific address.

Can I bundle auto and home insurance with Loya?

Yes, Loya offers bundling discounts when you buy both auto and home policies from the company. The discount amount varies by state and by individual circumstances. Ask for the bundled rate when you request a quote.

What happens if Loya goes out of business?

Each state has a guaranty fund that protects policyholders if an insurer becomes insolvent. The fund covers unpaid claims up to a limit (usually $300,000 to $500,000 per claim, depending on the state). Loya's financial rating is strong, but this protection exists in case any insurer fails.

How do I cancel my Loya policy?

You can cancel by calling Loya's customer service line or through your online account. Most policies can be canceled with 10 to 30 days' notice, depending on your state. If you have paid your premium in advance, Loya will refund the unused portion.

Does Loya offer discounts?

Loya offers discounts for bundling, safe driving, completing a defensive driving course, and other factors. The discounts available vary by state and by the type of policy. Ask about all available discounts when you request a quote.