Getting into your Identifix account

Identifix is a diagnostic software platform used by automotive repair shops and technicians to look up vehicle repair information, technical service bulletins, and diagnostic trouble codes. To log in, you go to the Identifix website, enter your username and password on the login page, and click the sign-in button. If you do not yet have an account, you will need to set one up through Identifix or through your shop's administrator before you can access the system.

The login process itself takes less than a minute once you have your credentials. The platform works through a web browser, so you can log in from any computer or mobile device with internet access. After you sign in, you land on your dashboard, where you can search for repair procedures, technical information, and diagnostic guides specific to the vehicle you are working on.

Key Takeaways

  • Identifix login happens at the main Identifix website using your username and password, and you need an active account set up by you or your shop administrator.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it through your registered email address.
  • Your shop may have a group account where a manager controls access, in which case you will need to ask your administrator for your login details.
  • Once logged in, you can search for repair information by vehicle year, make, model, and the specific repair or diagnostic issue you are facing.

Where to find the Identifix login page

Go directly to the Identifix website in your web browser. The login box appears on the homepage, usually in the upper right corner or center of the page. You will see two fields: one for your username or email address, and one for your password. Enter both and click the login button to proceed.

If you are logging in from a shop computer that has been used before, your browser may remember your username and offer to fill it in automatically. You can accept this or type it fresh. Make sure you are on the official Identifix website and not a phishing page — check that the web address starts with the correct domain before entering your credentials.

What to do if you do not have login credentials yet

If you work at a repair shop, ask your shop manager or administrator for your username and password. Many shops set up accounts for their technicians through a group or business subscription, and the manager controls who gets access and what information they can see.

If you are setting up a personal or shop account for the first time, you will need to register through Identifix. This usually involves providing your name, email address, shop information, and payment details if you are purchasing a subscription. Identifix offers different subscription levels depending on whether you need access for a single technician or an entire shop. Once your account is created and activated, you can log in using the credentials you set during registration.

Resetting a forgotten password

On the Identifix login page, look for a link that says "Forgot Password" or "Forgot Your Password" — it is usually below the login button or near the password field. Click it, and you will be taken to a password reset page.

Enter the email address associated with your Identifix account. Identifix will send a password reset link to that email. Check your inbox (and your spam folder if you do not see it right away) for an email from Identifix. Click the link in the email, which will take you to a page where you can create a new password. Make your new password something you can remember but that is not straightforward for others to guess. After you save the new password, return to the login page and sign in with your username and your new password.

Logging in on mobile devices

Identifix works on smartphones and tablets through a web browser. Open your browser, navigate to the Identifix website, and log in the same way you would on a desktop computer. Some shops also have a mobile app version of Identifix, though this depends on your subscription level and your shop's setup.

If your shop has a mobile app, you can read it from the Apple App Store or Google Play Store, open it, and enter your username and password. Mobile login uses the same credentials as the web version, so if you can log in on a computer, you can log in on your phone using the same username and password. Mobile access is useful for technicians who need to look up information while working on a vehicle in the bay.

Troubleshooting login problems

If you enter your username and password but the system says they are incorrect, double-check that you are typing them exactly right — passwords are case-sensitive, meaning capital letters and lowercase letters are treated as different characters. If you are still locked out, use the password reset process described above.

If the Identifix website itself is not loading, check your internet connection. Try refreshing the page or clearing your browser's cache and cookies, then try logging in again. If the site is still down, it may be experiencing maintenance or a temporary outage — wait a few minutes and try again. If you continue to have trouble, contact Identifix support through their website or call their customer service line; they can verify your account status and help you regain access.

What happens after you log in

Once you are logged in, you land on your Identifix dashboard. From there, you can search for repair information by entering the vehicle's year, make, and model, then the specific repair or diagnostic issue. The platform returns technical service bulletins, repair procedures, wiring diagrams, and diagnostic trouble code information relevant to that vehicle and problem.

Your account may have restrictions based on your subscription level or your shop's settings. For example, some subscriptions limit how many users can be logged in at the same time, or restrict access to certain vehicle makes or repair categories. If you try to access something and get a message saying it is not available, check with your shop administrator or contact Identifix support to see whether your subscription includes that feature.

Frequently Asked Questions

Can I use the same Identifix login on multiple computers?

Yes, you can log in from different computers using the same username and password. However, some subscriptions limit how many devices or sessions can be active at the same time. If you are logged in on two computers simultaneously and your plan only allows one active session, the system may log you out of one of them.

What if my shop manager set up my account but I never received a password?

Ask your manager for the temporary password they were given when they created your account, or ask them to reset your password and send you a new one. If your manager does not have access to reset passwords, contact Identifix support with proof that you work at the shop, and they can help you set up access.

Is my Identifix login the same as my other automotive software accounts?

No, Identifix is a separate platform with its own login system. If you use other repair software or diagnostic tools, each one has its own username and password. You will need to log in separately to each platform.

Can I change my username after I create my account?

This depends on your subscription and Identifix's current policies. Contact Identifix support to ask whether username changes are possible for your account type. In most cases, it is easier to keep your original username and change your password if needed.