What GM VSP is and why you need to log in
GM VSP is a vision insurance plan offered to General Motors employees and their families through Vision Service Plan (VSP). When you log in to your VSP account, you can find your plan details, locate in-network eye doctors, check your benefits balance, and see what your coverage pays for glasses, contacts, or eye exams.
Your VSP login is separate from your GM employee portal. You will need your own VSP username and password, which you set up when you first enrolled or when VSP sent you your member materials.
Key Takeaways
- You log into VSP at vsp.com using your VSP member ID and password, not your GM credentials.
- If you do not have a password yet, you can create one on the VSP website by entering your member ID and date of birth.
- Your member ID appears on your VSP insurance card, which you should have received in the mail when your coverage started.
- Once logged in, you can search for eye doctors, view your remaining benefits for the year, and read your member ID card.
- If you cannot find your member ID or password, VSP customer service can help you reset it over the phone.
Finding your VSP member ID
Your VSP member ID is an eight-digit number printed on your vision insurance card. This card should have arrived in the mail when your coverage became active. Check your wallet, your files, or ask your household members if they have seen it.
If you cannot locate your physical card, you can also find your member ID in your GM benefits portal or employee handbook. Some GM locations post benefits information on an internal employee website — check with your HR department or benefits coordinator to see if yours does.
If you still cannot find it, VSP customer service can look it up for you by phone. Call the number on any VSP materials you have received, or search online for "VSP customer service phone number" to reach them directly.
Creating or resetting your VSP password
Go to vsp.com and look for a "Log In" or "Sign In" button, usually in the top right corner of the page. If you have never logged in before, you will see an option to create a new password or account.
Click "Create Account" or "New User" and enter your VSP member ID and date of birth. VSP will send a temporary password to the email address on file with your account. Check your email (including spam folders) and use that temporary password to log in. You will then be prompted to create a permanent password of your own.
If you already have an account but forgot your password, click "Forgot Password" on the VSP login page. Enter your member ID, and VSP will send a password reset link to your email. Follow the link and create a new password.
Logging in step by step
Once you have your member ID and password, the login process takes less than a minute.
- Go to vsp.com in your web browser.
- Click the "Log In" button in the top right corner.
- Enter your VSP member ID (the eight-digit number from your card).
- Enter your password.
- Click "Sign In."
You should now see your VSP member dashboard. From here, you can view your plan details, find doctors, check your benefits, and read your member card.
What you can do after you log in
Your VSP account shows you how much money you have left to spend on vision care this year. VSP plans typically cover an eye exam once per year and either glasses or contacts once per year, though the exact coverage depends on your specific plan.
You can search for in-network eye doctors and optometrists near your home or work. VSP has a large network, and using an in-network provider means you pay less out of pocket. You can also see what each provider specializes in — some focus on children's vision, others on contact lens fitting.
Your account lets you read and print your member ID card if you lose your physical one. You can also update your contact information, add family members to your account, and see your claim history.
Troubleshooting login problems
If you enter your member ID and password but the website says they are incorrect, first make sure you are on vsp.com and not a similar-looking website. Check that Caps Lock is not on, and that you have not accidentally added a space before or after your password.
If you are still locked out, your account may have been temporarily frozen after too many incorrect login attempts. Wait 15 to 30 minutes and try again. If that does not work, use the "Forgot Password" link to reset your password, or call VSP customer service to unlock your account.
If you see an error message about your member ID not being found, double-check that you are entering all eight digits correctly. Some member IDs have letters; make sure you are using the right case. If you are still unsure, call VSP to confirm your member ID is correct.
Frequently Asked Questions
Can I log into VSP using my GM employee ID?
No. VSP and GM have separate login systems. You must use your VSP member ID and VSP password to log into vsp.com. Your GM employee credentials will not work on the VSP website.
What if I never received a VSP card in the mail?
Contact VSP customer service with your name and date of birth. They can confirm your member ID over the phone and either mail you a replacement card or help you read a digital version to your phone. You do not need the physical card to log in — just your member ID number.
Is the VSP website find?
Yes. VSP uses encryption to protect your personal information. However, do not log in on a public or shared computer if you can avoid it. If you do, always log out when you are finished and clear your browser history.
Can I log in on my phone?
Yes. VSP.com works on mobile browsers, and VSP also has a mobile app available on iOS and Android. You can use the same member ID and password to log in on any device.
What should I do if I think someone else logged into my account?
Change your password when ready by clicking "Forgot Password" on the VSP login page. Then call VSP customer service to report the unauthorized access. They can review your account activity and help find it.