What GM is replacing and who qualifies

General Motors is replacing jack kits at no cost on certain 2025 model year vehicles due to a safety concern with the original equipment. The jack kits in question may not properly support the vehicle during tire changes or maintenance, creating a risk of the vehicle dropping unexpectedly. GM identified this issue through internal testing and has issued a recall notice to owners of affected vehicles.

The recall applies to specific 2025 models, primarily full-size trucks and SUVs manufactured during certain production periods. If you own a 2025 Chevrolet Silverado, GMC Sierra, Chevrolet Tahoe, GMC Yukon, or Cadillac Escalade, your vehicle may be included. The easiest way to confirm whether your specific vehicle is covered is to check your Vehicle Identification Number (VIN) through GM's recall lookup tool on their website or contact a GM dealer directly with your VIN.

Key Takeaways

  • GM will replace the jack kit on affected 2025 vehicles at no charge to the owner.
  • The recall affects certain full-size trucks and SUVs from 2025 model year, identified by VIN.
  • You can confirm whether your vehicle is affected by entering your VIN on GM's website or calling a dealer.
  • The replacement is performed at any authorized GM dealership and takes approximately 30 minutes to an hour.
  • GM will notify owners by mail, but you do not need to wait for the notice to schedule service.

How to check if your vehicle is affected

Your Vehicle Identification Number (VIN) is the unique 17-character code that identifies your specific vehicle. You can find it on your vehicle registration, insurance card, or on the driver's side dashboard where it meets the windshield. You can also locate it on the door jamb of the driver's side door.

Visit GM's official recall lookup page at gm.com/recalls and enter your VIN. The system will display any active recalls for your vehicle, including this jack-kit replacement. If your vehicle appears on the list, you are covered under the recall. You can also call your local GM dealership and provide your VIN over the phone; the service department can confirm coverage in minutes.

Where and how to get the replacement

Any authorized General Motors dealership can perform the jack-kit replacement. This includes Chevrolet, GMC, Cadillac, and Buick dealers. You do not have to visit the dealership where you purchased the vehicle; any GM dealer in your area will handle the work. Call ahead to schedule an appointment rather than showing up without one, as this ensures a service advisor is available and the replacement kit is in stock.

The replacement itself typically takes 30 minutes to one hour. You can wait in the dealership or drop off your vehicle and return later. There is no charge for the part or labor. If you have questions about the process or want to confirm the dealership has the correct replacement kit for your specific model, ask the service advisor when you call to schedule.

What happens if you ignore the recall

The jack kit in your vehicle may fail to properly support the vehicle during a tire change or when you need to access the undercarriage for maintenance. If the jack fails while you are working under the vehicle, the vehicle could drop suddenly, causing serious injury or death. This is a safety issue that affects the basic function of the equipment provided with your vehicle.

GM will continue to send recall notices by mail to registered owners. Some states require dealers to refuse service or refuse to renew vehicle registration until safety recalls are addressed, though this varies by state and is not universal. The safest course is to have the replacement done as soon as you can schedule it, especially if you change your own tires or perform any undercarriage work.

What you receive in the replacement

GM is replacing the entire jack kit, not just a single component. The new kit includes the jack itself and any related hardware or fasteners. The replacement kit meets current safety standards and has been tested to properly support the weight of your vehicle during normal use.

You will not receive a new owner's manual or additional documentation unless you request it. The replacement jack kit will function the same way as the original, so no changes to how you use it are necessary. If you have questions about how to use the new jack, the service advisor at the dealership can walk you through it before you leave.

Timeline and what to expect

GM began notifying owners by mail in early 2025, but the recall is ongoing and you do not need to wait for a letter to schedule service. Dealerships have received the replacement kits and are ready to perform the work. Depending on your local dealership's schedule, you may be able to get an appointment within one to two weeks, though this varies by location and season.

If you schedule an appointment, arrive with your vehicle keys and registration. Bring your VIN or have it ready to provide to the service advisor. The dealership will confirm your vehicle is covered under the recall, perform the replacement, and provide you with a receipt documenting the work. Keep this receipt for your records.

Frequently Asked Questions

Do I have to pay anything for this replacement?

No. The jack kit, labor, and all related parts are covered by the recall at no cost to you. If a dealership attempts to charge you for this service, contact GM customer service or the dealership's general manager to report it.

Can I get the replacement kit and install it myself?

GM does not distribute replacement kits directly to consumers. The kit must be installed by an authorized dealership. This ensures the work is done correctly and documented in your vehicle's service record, which is important for warranty and resale purposes.

What if my vehicle is still under warranty?

The recall replacement does not affect your existing warranty. Your warranty coverage remains unchanged. The replacement is a separate safety recall and is not counted against any warranty service limits you may have.

Will this recall affect my vehicle's resale value?

A completed recall typically has no negative impact on resale value. In fact, having the recall addressed before selling is better than leaving it for the next owner. When you sell, you can provide the service receipt showing the recall was completed, which demonstrates proper maintenance.

What if I lost my VIN or can't find it?

Your VIN appears on your vehicle registration, insurance documents, and loan paperwork. If you cannot locate it on the vehicle itself, check these documents first. If you still need help, call your local GM dealership with your name and phone number, and they can look up your vehicle in their system.