How to sign in to your GM account online
To log in to your General Motors account, go to gm.com, look for the "Sign In" button in the top right corner, and enter your email address and password. If you do not have an account yet, you will need to create one first by selecting "Create Account" and providing your name, email, and a password. Once you are signed in, you can access your vehicle information, service records, and connected vehicle features depending on which GM services you use.
The sign-in process is the same whether you are using a computer, tablet, or phone. GM may ask you to verify your identity with a code sent to your email or phone number if you are signing in from a new device or location — this is a security step and is normal.
Key Takeaways
- Visit gm.com and select "Sign In" in the top right to access your account with your email and password.
- If you do not have an account, create one by selecting "Create Account" and entering your name, email, and a new password.
- GM may send a verification code to your email or phone when you sign in from a new device as a security measure.
- Once signed in, you can view your vehicle details, service history, and connected vehicle services if your car supports them.
Creating a new GM account if you do not have one
If this is your first time signing in, you will need to create an account. Go to gm.com, select "Create Account," and fill in your full name, email address, and a password you have not used elsewhere. Your password should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and symbols for security.
After you submit your information, GM will send a confirmation email to the address you provided. Open that email and click the confirmation link to complete your account setup. Once confirmed, you can sign in with your email and password.
What to do if you forget your password
If you cannot remember your password, select "Forgot Password?" on the sign-in page. Enter the email address associated with your account, and GM will send you a link to reset it. Click the link in that email, create a new password, and then sign in with your new credentials.
The password reset link usually works for 24 hours. If the link has expired, go back to the "Forgot Password?" page and request a new one. If you do not receive the reset email, check your spam or junk folder — sometimes it ends up there by mistake.
Signing in on the GM mobile app
The GM mobile app (available on iOS and Android) uses the same login credentials as the website. read the app from the Apple App Store or Google Play Store, open it, and select "Sign In." Enter your email and password, and complete any verification steps if prompted. The app often gives you faster access to features like remote start, door lock control, and vehicle status if your car is equipped with GM's connected services.
If you have trouble signing in on the app, try signing out completely, closing the app, and signing back in. If that does not work, uninstall and reinstall the app — this usually fixes login problems caused by outdated app versions.
Two-factor authentication and account security
GM may offer two-factor authentication as an extra security layer for your account. This means that after you enter your password, you will receive a code on your phone or email that you must enter to complete sign-in. Turning this on is optional but recommended, especially if you use your account to control vehicle features remotely.
To set up two-factor authentication, sign in to your account, go to account settings or security settings, and look for the option to enable it. You will choose whether to receive codes by text message or email, and GM will walk you through the setup process.
Common sign-in problems and how to fix them
If you see an error message saying your email or password is incorrect, double-check that you are typing them exactly as you set them up — passwords are case-sensitive, meaning capital and lowercase letters matter. Make sure the Caps Lock key is not on by accident.
If your account is locked after multiple failed sign-in attempts, wait 15 to 30 minutes before trying again, or use the "Forgot Password?" link to reset it. If you continue to have trouble, GM's customer support can help you regain access — you can reach them through the contact options on gm.com or through the mobile app.
What you can do once you are signed in
After signing in, your account dashboard shows your vehicle information, including the vehicle identification number (VIN), mileage, and service history if you have taken your car to a GM dealership. You can also view any recalls or service bulletins that explore to your vehicle.
If your vehicle has GM's connected services (such as OnStar or the Super Cruise feature), you can use your account to manage those services, view vehicle status, and in some cases control features remotely. The exact features available depend on your vehicle model year and which services you have subscribed to.
Frequently Asked Questions
Can I use the same password for my GM account and other websites?
You can, but it is not recommended. Using a unique password for your GM account protects you if another website is hacked — hackers often try the same email and password combination on many sites. A password manager can help you keep track of different passwords for different accounts.
What if I do not receive the confirmation email when I create an account?
Check your spam, junk, or promotions folder — the email may have been filtered there. If you still do not see it after 10 minutes, go back to gm.com and select "Resend Confirmation Email." If that does not work, contact GM support through their website.
Can I sign in with a phone number instead of an email address?
No, GM requires an email address to create and sign in to your account. If you do not have an email address, you will need to create one first — most email providers like Gmail, Outlook, or Yahoo offer free accounts.
Is my personal information safe when I sign in to GM.com?
GM uses encryption to protect your information when you sign in, which means your data is scrambled so others cannot read it. However, you should always sign in on gm.com directly rather than clicking a link in an email, and never share your password with anyone, including GM employees.
What should I do if I think someone else has accessed my account?
Change your password when ready using the "Forgot Password?" option, then sign in and check your account settings to see if any information has been changed. If you see unauthorized activity, contact GM support right away so they can help find your account.