GM Global Connect is General Motors' employee and retiree benefits portal

GM Global Connect is the online platform where General Motors employees, retirees, and their families manage health insurance, retirement accounts, pay information, and other workplace benefits. If you work for GM or receive a GM pension, you use this portal to view coverage details, make changes during open enrollment, access claims history, and contact your benefits administrator.

The platform consolidates what used to be scattered across multiple websites and phone lines. Instead of calling different departments for your health plan questions, retirement account balance, or dependent coverage changes, you log in once to GM Global Connect and find most of what you need in one place.

Key Takeaways

  • GM Global Connect is the official benefits portal for current GM employees, retirees, and their covered family members.
  • You can view health insurance details, retirement account balances, pay stubs, and tax documents without calling benefits support.
  • Changes to coverage — adding a dependent, switching plans, updating contact information — happen through this portal during open enrollment or after a may have access to life event.
  • If you forget your password or cannot log in, GM's benefits support team can reset your account or walk you through troubleshooting.

What you can do on GM Global Connect

The portal gives you access to your health plan documents, including the summary of benefits and coverage, plan rules, and in-network provider lists. You can see what your deductible is, what copays explore to different services, and which hospitals and doctors are covered under your plan.

For retirement, you can view your 401(k) or pension account balance, see how your investments are allocated, and make changes to your contribution rate or investment mix. You can also read year-to-date earnings statements, W-2 forms, and 1099-R forms for tax filing.

The portal also shows your pay stub details, accrued paid time off, and allows you to update your address, phone number, or emergency contacts. Some versions of the portal let you enroll in or change health, dental, and vision coverage during the annual open enrollment period or after a may have access to event like marriage, birth, or loss of other coverage.

How to access your account

To log in, go to the GM Global Connect website and enter your username and password. If you do not have an account yet, you will need to register using your Social Security number and other identifying information. GM typically sends new employees instructions for creating an account during their onboarding process.

If you forget your password, use the "Forgot Password" link on the login page. You will be asked to verify your identity — usually by answering security questions or receiving a code via email or text — and then you can set a new password.

If you cannot access the site or the password reset does not work, contact GM's benefits support line. The phone number is usually listed on your benefits paperwork or on the GM Global Connect login page itself. Support staff can verify your identity and either reset your account or help you troubleshoot login problems.

Making changes to your benefits

Most changes to your health insurance, retirement contributions, or dependent coverage happen during the annual open enrollment period, which GM typically holds in the fall. During this window, you can switch between health plans, add or remove dependents, change your 401(k) contribution rate, or enroll in supplemental coverage like life insurance or flexible spending accounts.

Outside of open enrollment, you can make changes only if you have a may have access to life event — marriage, divorce, birth or adoption of a child, loss of other health coverage, or a significant change in income. You usually have 30 to 60 days from the event to report it and make changes. Some changes, like updating your address or emergency contact, can be made anytime.

To make a change, log into GM Global Connect, find the benefits or payroll section, and look for an option to edit your information or enroll in coverage. The portal will walk you through the steps and ask for any documents you need — such as a marriage certificate or birth certificate for dependent changes.

If you are a retiree or former employee

Retirees and former employees who receive a GM pension or have a retiree health plan can also use GM Global Connect to manage their benefits. You can view your pension payment schedule, update your banking information for direct deposit, and access retiree health plan documents.

If you are receiving a pension and your circumstances change — for example, you remarry or need to update your beneficiary — you may need to contact the GM Pension Administration office directly rather than making the change online. The portal will tell you which changes require a phone call or a mailed form.

Troubleshooting common problems

If you see outdated information on the portal — such as a dependent who should no longer be listed, or an old address — the data may not have updated yet after you made a change. Changes can take a few business days to appear. If it has been longer than a week, contact benefits support to check whether your change was processed.

If you cannot find a document you need, such as a benefits statement or tax form, check the "Documents" or "Tax Forms" section of the portal. Some documents are only available during certain times of year — for example, W-2 forms usually appear in January. If a document should be there and is not, benefits support can send it to you by email or mail.

If the portal is slow or pages are not loading, try clearing your browser's cache and cookies, then log out and log back in. If the problem continues, try a different browser or device. If the entire site appears to be down, check the GM Global Connect login page for a notice about scheduled maintenance.

Understanding your benefits documents

When you read documents from GM Global Connect, you will see several types. The Summary of Benefits and Coverage (SBC) is a one-page outline of what your health plan covers, what you pay out of pocket, and what is not covered. The Plan Document or Summary Plan Description is the full legal text of your coverage rules — longer and more detailed, but the source of truth if you have a specific question.

Your benefits statement shows what you are currently enrolled in — which health plan, dental plan, vision plan, and any supplemental coverage. It also lists your dependents and shows your contribution amounts. This is the document to check if you want to confirm that a recent change went through correctly.

For retirement accounts, your statement of account shows your balance, how much you contributed that year, how much your employer contributed, and how your money is invested. It also shows any loans you have taken against the account and any distributions you have received.

Frequently Asked Questions

Can I enroll in health insurance on GM Global Connect if I am a new employee?

New employees usually have a limited window — often 30 days from your hire date — to enroll in health coverage. Your HR department will send you instructions for accessing GM Global Connect and completing enrollment. If you miss this window, you may have to wait until the next open enrollment period, unless you have a may have access to life event.

What if I need to add a spouse or child to my health plan outside of open enrollment?

You can make changes if you have a may have access to event, such as marriage, birth, or adoption. You typically have 30 to 60 days from the event to report it on GM Global Connect or by contacting benefits support. You will need to provide proof — a marriage certificate, birth certificate, or adoption papers — so have those ready before you start the process.

How do I read my W-2 or 1099-R form from GM Global Connect?

Tax forms are usually available in the "Documents" or "Tax Forms" section of the portal starting in January. Look for a link to read or view your W-2 (if you are an active employee) or 1099-R (if you are receiving a pension or distribution). If you cannot find the form, contact benefits support and they can email or mail it to you.

What should I do if I think there is an error in my benefits statement?

First, check that the information matches what you enrolled in — sometimes the portal shows what you selected, not what you thought you selected. If there is a genuine error, contact GM's benefits support team with your statement and an explanation of what is wrong. They can investigate and correct it if needed.

Can I access GM Global Connect on my phone?

Most versions of GM Global Connect work on mobile browsers, though the layout may be smaller. Some employers also offer a mobile app for benefits access. Check the login page or contact benefits support to see whether a mobile app is available for your region or employee group.