How to contact Firestone by phone, mail, and online
Firestone operates customer service lines and corporate offices, but the number you call depends on what you need. If you have a question about tires, a warranty claim, or service at a Firestone store, you'll reach a different department than if you're trying to contact corporate leadership about a business matter. Knowing which line to use saves you time on hold.
The main Firestone customer service number is 1-800-367-3872. This line handles tire purchases, store locations, warranty questions, and complaints about service. Wait times vary by time of day, but calling early in the morning on a weekday typically means shorter holds.
If you need to reach Firestone's corporate office directly—for investor relations, media inquiries, or formal complaints that customer service hasn't resolved—you can write to their headquarters. Firestone's parent company is Bridgestone Americas, and corporate mail goes to 535 Marriott Drive, Nashville, Tennessee 37214. Letters typically take one to two weeks to reach the right department.
Key Takeaways
- Call 1-800-367-3872 for tire questions, store locations, warranties, and service complaints.
- Corporate mail should go to 535 Marriott Drive, Nashville, Tennessee 37214, and takes one to two weeks to reach the appropriate office.
- Firestone is owned by Bridgestone Americas, so some corporate inquiries may be handled through Bridgestone's offices instead.
- Having your store location, purchase date, and tire model number ready before calling speeds up the process.
What to have ready before you call
When you call Firestone customer service, the representative will ask for specific information to locate your account or tire purchase. Have your receipt or order number handy if you bought tires recently. If you're calling about a warranty claim or service issue, know which Firestone location you visited and the approximate date.
If you're calling about a specific tire problem—a puncture, bulge, or wear issue—have the tire size and model name ready. You can find this on the sidewall of the tire itself. It looks like "P225/65R17" or similar. This information helps the representative determine whether your tire is covered under warranty and what your options are.
Reaching specific Firestone departments
Firestone's main customer service line routes calls to different departments based on your reason for calling. When you call 1-800-367-3872, the automated system will ask whether you're calling about a store location, a tire purchase, a warranty claim, or a service complaint. Select the option that matches your situation to reach the right team faster.
For warranty claims specifically, some Firestone locations handle these in-store. If you bought tires at a Firestone store and have a warranty question, calling that specific store directly may be faster than the main line. You can find your local store's number on Firestone's website by entering your zip code.
Using Firestone's website and online options
Firestone's website at firestone.com has a store locator, tire selector tool, and a contact form for general inquiries. The contact form is useful if your question isn't urgent or if you prefer written communication. Responses typically come within one to two business days.
You can also schedule tire service appointments online through the website or through Firestone's mobile app. If you have a question about an appointment or a service you already booked, the app shows your booking details and lets you message the store directly in some cases.
Mailing a formal complaint or inquiry
If you've called customer service and your issue wasn't resolved, or if you need to send a formal complaint, mail is an option. Write a clear letter explaining the problem, include copies (not originals) of your receipt and any photos of the tire damage, and send it to Bridgestone Americas at 535 Marriott Drive, Nashville, Tennessee 37214.
Include your name, phone number, and email address so the office can contact you. Mail takes longer than a phone call, but it creates a paper record of your complaint, which can matter if the issue escalates. Allow three to four weeks for a response.
Contacting Firestone for business or partnership inquiries
If you're a business owner interested in becoming a Firestone dealer, or if you have a partnership or wholesale inquiry, the main customer service line won't help. Instead, visit firestone.com and look for a "Business" or "Dealer" section, which usually has a separate contact form or phone line for commercial inquiries.
Firestone also has regional sales offices. If you know which region you're in, you may be able to find a direct number on the website. For media inquiries or press releases, Bridgestone Americas has a public relations department that you can reach through the corporate office address.
What to do if you can't reach the right department
If you've called the main line and been transferred multiple times without reaching someone who can help, ask to speak with a supervisor. Supervisors have access to more resources and can sometimes escalate your issue or transfer you to a department that handles your specific problem.
If you're still not getting results, document everything: the date you called, the time, the name of the representative (if they gave it), and what they told you. Then send a follow-up letter to the corporate office with this information. Written complaints often get more attention than phone calls because they create a formal record.
Frequently Asked Questions
What are Firestone's customer service hours?
The main customer service line 1-800-367-3872 is typically open Monday through Friday from 8 a.m. to 6 p.m. Eastern time, and Saturday from 9 a.m. to 5 p.m. Eastern time. Hours may vary by season and holiday. Individual Firestone stores have their own hours, which you can find by searching your zip code on firestone.com.
Can I return tires I bought at Firestone?
Firestone's return policy varies by location and whether the tires have been installed. Call your local store or the main customer service line to ask about their specific return window and conditions. Most stores allow returns within a certain number of days if the tires are unused and in original condition.
How do I file a warranty claim on Firestone tires?
You can start a warranty claim by calling 1-800-367-3872 or by visiting the Firestone store where you bought the tires. Have your receipt and the tire with the damage ready. The representative will examine the tire and determine whether it's covered under the warranty you purchased.
Is there a way to contact Firestone through social media?
Firestone has social media accounts on Facebook and Twitter where you can send messages. Response times on social media are often faster than mail but slower than a phone call. This option works well for non-urgent questions or if you want to share feedback about your experience.
What if I have a safety concern about my Firestone tires?
If you believe your tires are unsafe, call 1-800-367-3872 when ready and describe the problem. You can also report safety issues to the National Highway Traffic Safety Administration (NHTSA) at safercar.gov. Firestone takes safety reports seriously and may investigate if multiple customers report the same problem.