How to contact Firestone by phone, online, and in person
Firestone operates two main customer contact channels: Firestone Complete Auto Care (the tire and service shop chain) and Firestone Consumer Products (which makes tires sold through other retailers). The number you call depends on which one you need.
For Firestone Complete Auto Care locations — the shops where you can get tires installed, oil changes, and vehicle maintenance — call 1-800-FIRESTONE (1-800-347-8356). This line connects you to customer service representatives who can help you find a nearby store, schedule an appointment, or answer questions about services and pricing.
If you have a question about a Firestone tire you already own or are considering buying, you can also reach the company through its website at firestone.com, where you'll find a "Contact Us" page with email options and live chat availability during business hours.
Key Takeaways
- Call 1-800-347-8356 to reach Firestone Complete Auto Care for store locations, appointment scheduling, and service questions.
- The website firestone.com has a contact form and live chat option for questions about tires and services.
- You can search for nearby Firestone Complete Auto Care locations directly on the website using the store locator tool.
- Hours vary by location, so confirm your local store's schedule before visiting or calling a specific shop.
Finding a Firestone Complete Auto Care location near you
The fastest way to find a store is through the Firestone Complete Auto Care store locator on firestone.com. Enter your zip code or city name, and the tool shows nearby locations with their addresses, phone numbers, and hours of operation.
Each store listing also displays the services available at that location — not all Firestone shops offer the same services, so this matters if you need something specific like wheel alignment or battery replacement. The locator also shows customer reviews and lets you book an appointment directly from the listing.
If you prefer to call, the main customer service line (1-800-347-8356) can tell you which stores are closest to you and whether they have availability for the service you need.
Scheduling an appointment at Firestone
You can schedule an appointment three ways: online through the store locator, by calling the store directly, or by calling the main customer service line. Online scheduling is usually the fastest — you select your location, choose a service, pick a date and time, and receive a confirmation.
When you call a store directly, have your vehicle's year, make, and model ready, along with the service you need. Store hours vary widely by location, so some shops open early for drop-offs while others don't open until mid-morning. Many locations offer same-day service for tire installation and straightforward maintenance, but more complex work may require a longer wait or a return visit.
What information you'll need when you contact Firestone
Have these details ready before you call or visit:
- Your vehicle's year, make, model, and current mileage
- The specific service you need (tire purchase and installation, oil change, brake service, etc.)
- Your preferred location or zip code
- Your preferred appointment date and time, if scheduling ahead
If you're calling about a tire warranty or a previous service, have your receipt or order number available. This speeds up the conversation and helps the representative pull up your account.
Contacting Firestone about a specific issue
If you have a complaint about a service, a billing question, or a warranty claim, the main customer service line (1-800-347-8356) can direct you to the right department. You can also use the "Contact Us" form on firestone.com to submit a detailed message — this creates a ticket that gets routed to the appropriate team.
For warranty claims on tires, have your proof of purchase and the tire's serial number ready. Firestone's warranty process typically involves inspecting the tire at a store location to determine whether the damage is covered.
Firestone's hours and response times
Individual Firestone Complete Auto Care locations set their own hours, which typically range from 7 a.m. to 6 p.m. on weekdays and 8 a.m. to 4 p.m. on weekends, though this varies significantly by store. Check your local store's hours on the website before calling or visiting.
The main customer service line operates during extended hours — usually 7 a.m. to 9 p.m. Eastern time on weekdays. Live chat on the website is available during business hours, and email inquiries typically receive a response within one business day.
Frequently Asked Questions
Can I return or exchange a tire I bought at Firestone?
Firestone's return policy varies by location and whether the tire was installed. Contact your local store or call 1-800-347-8356 to learn the specific terms. Most locations allow returns within a certain timeframe if the tire is unused and in original condition.
How do I check the status of my service appointment?
If you booked online, you should have received a confirmation email with your appointment details. Call your local store directly to check on the status, or use the main line to look up your appointment if you have your confirmation number.
What if I need to cancel or reschedule an appointment?
Call the store where you have the appointment, or call 1-800-347-8356 to reschedule. Most locations allow cancellations or changes up to 24 hours before your appointment time without penalty.
Does Firestone offer roadside information or emergency service?
Firestone Complete Auto Care locations handle emergency tire repairs and replacements during business hours. For after-hours emergencies, contact a local tire shop or roadside information service. Ask your local Firestone store about their emergency protocols.
How do I report a problem with a service I received?
Call the store directly first to speak with a manager. If you need to escalate the issue, use the contact form on firestone.com or call 1-800-347-8356 to file a formal complaint with customer service.