What Fellah Auto Group is and how it operates
Fellah Auto Group is a car dealership network operating in the United States, primarily in the Midwest and South. The group owns and operates multiple franchised dealerships under different brand names, selling both new and used vehicles from various manufacturers. Each location functions as an independent dealership but shares corporate ownership and operational standards through the parent company.
The dealerships in the Fellah network sell vehicles the same way most franchised dealers do: they maintain inventory on their lots, handle financing through third-party lenders, offer service departments for maintenance and repairs, and work with manufacturers on warranty coverage. If you visit a Fellah-owned location, you are working with a private business, not a manufacturer-owned operation.
Understanding the structure matters because it affects who you contact if something goes wrong. A problem with your vehicle's warranty goes to the manufacturer. A problem with how the dealership handled your sale or trade-in goes to the dealership itself. Knowing which entity is responsible saves you time when you need to file a complaint or seek resolution.
Key Takeaways
- Fellah Auto Group owns multiple franchised dealerships across different regions, each selling new and used vehicles from various manufacturers.
- Financing, trade-in offers, and pricing are handled at the individual dealership level, so terms vary between locations.
- Vehicle warranties come from the manufacturer, not the dealership, so warranty claims go directly to the manufacturer's service center.
- If you have a dispute with a Fellah dealership about your purchase or service, contact the dealership's management first, then escalate to corporate if needed.
- You can research a specific Fellah location's reputation and pricing before visiting by checking online reviews and comparing their advertised inventory.
How to find a Fellah Auto Group location near you
Fellah Auto Group dealerships operate under different brand names depending on their location and the manufacturers they represent. This means you may not when ready recognize a dealership as part of the Fellah network when you see it advertised. The easiest way to find a location is to search online for "Fellah Auto Group dealerships" or visit the corporate website if one is publicly listed, which will show you all operating locations and their addresses.
Each dealership has its own website, phone number, and inventory listing. When you find a location near you, you can call to ask about specific vehicles, current promotions, or financing options. Many Fellah locations also list their inventory on third-party sites like Autotrader, Cars.com, and Edmunds, so you can see what they have in stock before you visit.
If you are shopping for a specific vehicle type or price range, calling ahead saves you a trip. Dealership staff can tell you whether they have what you are looking for and whether it is currently available or expected to arrive soon.
What to expect when buying from a Fellah dealership
The buying process at a Fellah Auto Group location follows the standard dealership model. You browse inventory, test drive vehicles, negotiate price and trade-in value if applicable, and then move to the finance office to complete paperwork and arrange a loan. The dealership earns money through the sale markup, trade-in spread, and financing commissions, so expect negotiation on all three fronts.
Before you visit, research the vehicle's market value using resources like Kelley Blue Book or NADA Guides so you know what a fair price looks like. Bring your driver's license, proof of insurance, and any documents related to a trade-in vehicle (title, registration, maintenance records). If you are financing, bring recent pay stubs and proof of residence so the finance office can move quickly.
The finance office will present you with loan options, extended warranties, gap insurance, and service packages. You are not required to purchase any of these add-ons. Read the paperwork carefully before signing, and ask the finance manager to explain anything you do not understand. Once you sign, you own the vehicle and are responsible for insurance and maintenance.
Understanding warranty coverage and service at Fellah dealerships
New vehicles sold by Fellah dealerships come with a manufacturer's warranty, not a warranty from the dealership itself. The terms, length, and coverage of that warranty are set by the vehicle's manufacturer—Ford, Chevrolet, Toyota, or whichever brand you purchase. The dealership's service department can perform warranty work, but the manufacturer pays for it, not the dealership.
Used vehicles typically come with whatever warranty the manufacturer offers for that model year and mileage, if any. Some used vehicles are sold "as-is" with no warranty at all. The dealership may offer an extended warranty or service contract for an additional fee, but this is optional and separate from the manufacturer's coverage.
When you need service, you can take your vehicle to any authorized service center for that manufacturer, not just the Fellah dealership where you bought it. However, many people return to the dealership where they purchased because the staff is familiar with their vehicle's history. Service pricing and availability vary by location, so call ahead to schedule an appointment.
How financing works when you buy from Fellah
Fellah Auto Group dealerships do not lend money directly. Instead, they work with third-party lenders—banks, credit unions, and finance companies—to arrange loans for customers. The dealership's finance office presents you with loan offers from multiple lenders, and you choose the one with terms that work for you. The dealership earns a commission from the lender when you accept a loan.
Your loan terms depend on your credit score, income, down payment, and the vehicle's value. A stronger credit profile typically means a lower interest rate. Before you visit the dealership, check your credit score and get pre-approved for a loan from your own bank or credit union. This gives you a baseline to compare against the dealership's offers and strengthens your negotiating position.
Once you sign loan paperwork, you owe money to the lender, not to the dealership. Make payments on time to avoid late fees and damage to your credit. If you have questions about your loan terms or payment schedule, contact the lender directly—the dealership cannot change loan terms after the sale is complete.
What to do if you have a problem with your purchase or service
If you have an issue with how the dealership handled your sale—such as a dispute over the trade-in value, a pricing discrepancy, or a problem with paperwork—contact the dealership's management directly. Ask to speak with the sales manager or general manager and explain the problem clearly. Many issues are resolved at this level within a few days.
If the dealership does not resolve the issue to your satisfaction, you can escalate to Fellah Auto Group's corporate office. Look for contact information on the corporate website or call the dealership and ask for the corporate customer service number. Document everything: keep copies of your paperwork, record dates and names of people you spoke with, and write down what was promised and what actually happened.
If your issue involves a vehicle defect or warranty claim, contact the manufacturer directly rather than the dealership. Manufacturers have their own complaint processes and can sometimes offer remedies like repairs, replacements, or buybacks if a vehicle has a serious defect. Your state's attorney general office and the Better Business Bureau also accept complaints about dealerships if you believe you were treated unfairly.
Comparing Fellah dealerships to other options
Fellah Auto Group dealerships are traditional franchised dealerships, which means they sell vehicles from specific manufacturers and operate under franchise agreements. This differs from independent used-car lots, which buy and sell vehicles from any source, and from manufacturer-owned dealerships, which are directly operated by the car company.
Franchised dealerships like Fellah's typically have larger inventories, more financing options, and established service departments. They are also bound by franchise agreements that require certain standards for customer service and vehicle condition. Independent lots may have lower prices but less recourse if something goes wrong. Manufacturer-owned dealerships may have different policies on pricing and service.
The best choice depends on what you are looking for: if you want a specific new vehicle with a warranty and a service department you can trust, a franchised dealership is usually the right choice. If you are buying used and want the lowest possible price, you may find better deals at independent lots, though you take on more risk.
Frequently Asked Questions
Can I negotiate the price at a Fellah dealership?
Yes. Dealership prices are not fixed, and most salespeople expect negotiation. Research the vehicle's fair market value beforehand, make an offer below the asking price, and be prepared to walk away if the dealership will not meet your number. The finance office may also offer room to negotiate on add-ons like extended warranties and service packages.
What happens if I buy a used vehicle from Fellah and it breaks down a week later?
That depends on the warranty terms you agreed to at purchase. If the vehicle was sold as-is with no warranty, you are responsible for repairs. If it came with a dealership warranty or extended service contract, contact the dealership to file a claim. If the vehicle has a manufacturer's warranty that still applies, contact the manufacturer's service center. Keep all repair receipts and documentation of the problem.
Do I have to use the dealership's service department after I buy?
No. You can take your vehicle to any authorized service center for that manufacturer, or to an independent mechanic. However, using the dealership's service department may be required to maintain certain warranty coverage—check your warranty paperwork to confirm. Many people use the dealership for warranty work and an independent mechanic for routine maintenance to save money.
What should I bring when I go to buy a car at Fellah?
Bring your driver's license, proof of insurance, and proof of income (recent pay stubs). If you are trading in a vehicle, bring its title and registration. If you have been pre-approved for a loan, bring that paperwork too. Do not bring your Social Security card or other sensitive documents—the dealership will ask for your Social Security number verbally to run a credit check.
Can I return a vehicle after I buy it from a Fellah dealership?
Most dealerships do not have a return policy once you drive off the lot. Some offer a short window—typically three days or 100 miles—to return a vehicle, but this is not may provide. Ask about the dealership's return policy before you buy. If you believe you were misled about the vehicle's condition, contact the dealership's management or your state's attorney general office.