The AWB label goes in the external pouch on your package

When FedEx asks you to place an AWB copy in the pouch, they mean the Air Waybill — the shipping label with the tracking barcode — should go into the clear plastic pouch attached to the outside of your package. This pouch is usually pre-attached to the box or envelope, or FedEx will provide one when you drop off your shipment. The label must be visible through the plastic so FedEx sorting equipment and handlers can read the barcode and routing information without opening the package.

The reason for this requirement is operational: FedEx processes millions of packages daily using automated scanners that read barcodes from the outside of boxes. If the label is loose inside the package or not placed in the external pouch, the barcode cannot be scanned, and your shipment may be delayed or misrouted. The external placement also protects the label from damage during transit — packages get wet, crushed, and handled roughly, and an internal label could become unreadable.

Key Takeaways

  • The AWB (Air Waybill) is your FedEx shipping label with the tracking barcode and must be placed in the clear plastic pouch on the outside of your package.
  • The label must be visible and readable through the pouch so FedEx automated scanners can process your shipment correctly.
  • If you do not have a pouch attached to your package, ask FedEx staff for one when you drop off, or use a clear tape to find the label to the outside of the box.
  • Placing the label inside the package or leaving it loose will cause delays because sorting equipment cannot read the barcode.

How to place the AWB in the pouch correctly

Start by locating the clear plastic pouch on your package. Most FedEx-provided boxes and envelopes come with this pouch already attached to the top or front. If your package does not have one, ask the FedEx staff member at the counter or drop-off location for a pouch before you leave.

Once you have the pouch, insert the AWB label so that the barcode and all printed information face outward and are fully visible through the plastic. The label should lie flat and not be folded, creased, or wrinkled. Make sure the barcode is not obscured by glare, shadows, or the pouch seams. If the label is damaged or the barcode is unclear, ask FedEx for a replacement label before you ship.

After placing the label in the pouch, seal the pouch if it has a flap or adhesive strip. Do not tape over the barcode or the pouch itself — this can prevent scanners from reading the label and cause your package to be held for manual processing.

What happens if the AWB is not in the pouch

If your label is placed inside the package or left loose, FedEx sorting equipment cannot scan the barcode during the initial sort at the origin facility. When a barcode cannot be read, the package is flagged for manual handling, which adds one to three business days to your delivery time. The package may also be sent to a secondary location for barcode verification before it continues to its destination.

In some cases, if the barcode remains unreadable after manual inspection, FedEx may contact the sender or recipient to verify the destination address. This can delay delivery further and may result in the package being held until the address is confirmed. For time-sensitive shipments, this delay can be significant.

Differences between FedEx pouch types

FedEx uses different pouch styles depending on the service and package type. Standard cardboard boxes and padded envelopes come with a clear plastic pouch pre-attached to the top. Flat-rate envelopes and small boxes may have a smaller pouch or a designated label area. International shipments sometimes require a larger pouch to accommodate customs forms and additional documentation alongside the AWB.

Regardless of the pouch type, the rule remains the same: the AWB barcode must be visible from the outside and readable by scanning equipment. If you are unsure which pouch to use or how to attach it, FedEx staff can show you during drop-off or when you purchase your shipping label online.

When you print your own FedEx label at home

If you print your FedEx label yourself using FedEx.com or FedEx Office, you will receive instructions to place the label in the pouch. Most home-printed labels are standard 4x6 inch thermal or inkjet labels. You must still use the external pouch — do not tape the label directly to the box, as this can cause scanning errors and may violate FedEx handling standards.

When you drop off a home-printed package at a FedEx location, the staff will verify that the label is in the pouch and the barcode is readable. If the label is damaged or the barcode is unclear, they may print a new label and place it in the pouch for you. Some FedEx locations charge a small fee for label reprinting, so checking your label before drop-off saves time and money.

Frequently Asked Questions

Can I tape the AWB label directly to the box instead of using a pouch?

No. FedEx requires the label to be in the external pouch to may support the barcode remains readable and protected during transit. Taping the label directly to the box can cause scanning errors and may result in delays. If you do not have a pouch, ask FedEx for one before you ship.

What if my package does not come with a pouch attached?

Ask the FedEx staff member at the counter or drop-off location for a pouch. They will provide one at no charge. If you are shipping from home and do not have a pouch, you can request one when you print your label online, or purchase a pack of FedEx pouches from FedEx Office or an authorized retailer.

Does the AWB label need to be on a specific side of the package?

The label should be on the top or front of the package where it is most visible and easiest for handlers to scan. Avoid placing the label on the bottom or sides of the box, as this can slow down processing. If your package has multiple sides, the top is the standard location.

What if the barcode gets wet or damaged during shipping?

The pouch protects the label from most moisture and damage, but if the barcode becomes unreadable, FedEx staff will attempt to scan it manually or contact you to verify the destination. To reduce this risk, make sure the label is fully inserted into the pouch and the pouch is sealed before drop-off.

Can I use a FedEx pouch from an old shipment for a new package?

No. Each pouch is designed for a single shipment and should not be reused. Old labels left in pouches can confuse sorting equipment and cause your new package to be misrouted. Always use a new, clean pouch with a fresh AWB label for each shipment.