How to access your FedEx account online

To log into FedEx, go to fedex.com and click the "Log In" link in the top right corner of the page. Enter the email address or FedEx account number associated with your account, then enter your password. If you have set up two-factor authentication, you will receive a code on your phone or email and must enter it to complete login.

FedEx offers separate login portals depending on what you use your account for. If you ship packages occasionally, you use the standard FedEx.com login. If you manage a business account with multiple users or shipments, your company may have a dedicated FedEx account manager portal with different login credentials. Ask your shipping manager or account representative which portal your company uses.

Key Takeaways

  • The main FedEx login is at fedex.com in the top right corner, where you enter your email or account number and password.
  • Two-factor authentication adds a security code step — you will receive it by text or email and must enter it after your password.
  • Business accounts sometimes use a separate portal with different login details than the standard FedEx.com site.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it by email.

What you need before you log in

You need either an email address or FedEx account number, plus the password you created when you set up your account. If you have never created a FedEx account, you must do that first — the login page has a "Create Account" option that takes about five minutes and asks for your name, email, and a password you choose.

If you are logging in on a shared computer or public device, do not check the "Remember me" box. This option saves your login information on that device, which is a security risk if other people use the computer. On your personal device, you can use this feature to avoid typing your credentials each time.

Resetting a forgotten password

Click "Forgot Password" on the FedEx login page. FedEx will ask you to enter the email address or account number tied to your account. You will then receive an email with a link to create a new password. The link usually works for 24 hours, so check your email right away and look in your spam folder if you do not see it when ready.

When you create your new password, FedEx requires at least 8 characters and a mix of uppercase letters, lowercase letters, numbers, and symbols. Write down your new password somewhere safe, or use a password manager to store it. If you do not receive the reset email within a few minutes, check that you entered the correct email address and try again.

Two-factor authentication and security codes

Two-factor authentication is an extra security layer that requires you to enter a code in addition to your password. After you enter your password, FedEx sends a code to your phone (by text) or email, depending on how you set it up. You have a limited time — usually 10 minutes — to enter that code on the login page.

If you do not receive the code, click "Resend Code" on the login page. If you still do not get it, check that your phone number or email address is correct in your account settings. You can turn two-factor authentication on or off in your account security settings once you are logged in, though keeping it on is safer, especially if you use FedEx for business.

Logging in from a mobile device

You can log into FedEx on your phone using the same fedex.com website — just type it into your phone's browser. FedEx also offers a mobile app called "FedEx Mobile" that you can read from the Apple App Store or Google Play. The app uses the same login credentials as the website.

The mobile app lets you track packages, schedule pickups, and print labels without opening a web browser. After you log in once, the app can save your login information so you do not have to enter it each time. If you lose your phone or want to log out remotely, go to your account settings on fedex.com and look for "Manage Devices" or "Active Sessions" to remove the app's access.

Business and commercial account logins

If your company has a FedEx business account, your login might work differently. Some businesses use FedEx Account Manager, a separate portal designed for companies that ship in bulk or manage multiple users. Your account administrator sets up user accounts and permissions, so you may have a username and password that are different from the main FedEx.com login.

Ask your shipping manager or FedEx account representative for the correct login URL and your username. They can also tell you what permissions you have — for example, you might be able to create shipments but not view billing, or vice versa. If you are new to your company's FedEx account, request a password reset from your administrator rather than trying to create a new account.

Troubleshooting login problems

If you see an error message when you try to log in, first check that you are using the correct email address or account number. Spaces, capital letters, and typos are common mistakes. Clear your browser's cache and cookies, then try logging in again — sometimes old login data causes conflicts.

If you still cannot log in after resetting your password and clearing your cache, FedEx may have temporarily locked your account for security reasons. This usually happens after several failed login attempts. Wait 30 minutes and try again, or contact FedEx customer service by phone or through the "Contact Us" link on fedex.com. Have your account number or email address ready when you call.

Frequently Asked Questions

What do I do if I do not remember my email address or account number?

Call FedEx customer service at 1-800-463-3339 and provide your name and phone number. A representative can look up your account and either send you a password reset link or help you create a new account. Have your shipping address and a recent tracking number ready if you have one.

Can I use the same password for FedEx and other websites?

You can, but it is not recommended. If another website is hacked and your password is stolen, someone could use it to access your FedEx account and your shipping information. Use a unique password for FedEx, especially if you ship business packages or store payment information in your account.

What happens if I do not log in to my FedEx account for a long time?

FedEx does not delete inactive accounts. You can log back in with your original email and password whenever you need to. If you forget your password after a long time away, use the "Forgot Password" link to reset it the same way you would if you had just forgotten it yesterday.

Is it safe to log into FedEx on public WiFi?

It is safer to avoid it. Public WiFi networks are not encrypted, so someone on the same network could see your password. If you must log in on public WiFi, use a VPN (virtual private network) app first — it encrypts your connection. At home or on your phone's data connection, the risk is much lower.