A Fast Track Mobility sales center is a physical location where you can see mobility equipment in person, get fitted for devices, and arrange payment or financing on the same visit

Fast Track Mobility operates showrooms in multiple states where customers can walk in, examine wheelchairs, scooters, lift chairs, and other mobility aids without ordering online first. Staff can measure you for proper fit, answer questions about how equipment works, and process paperwork for insurance claims or payment plans during a single appointment. This matters because mobility equipment often requires adjustment after delivery — seeing it in person helps you understand what you're buying before it arrives at your home.

The sales centers handle both cash purchases and insurance claims. If your doctor has written a prescription for mobility equipment, you can bring that prescription to a Fast Track location, and the staff will work with your insurance company to determine what portion they cover. You pay only your out-of-pocket cost, and the center bills your insurer directly.

Key Takeaways

  • Fast Track Mobility sales centers let you see and test equipment in person before buying, which helps you choose the right fit and features for your needs.
  • You can bring a doctor's prescription to a sales center, and staff will contact your insurance company to find out what they cover.
  • Most locations offer same-day or next-day delivery for in-stock items, which is faster than waiting for mail-order equipment to arrive.
  • If you do not have insurance coverage, sales centers offer payment plans so you can spread the cost over several months.
  • You will need a valid photo ID and your insurance card (if you have one) when you visit.

What to bring when you visit a sales center

Bring your insurance card if you have one, even if you are not sure whether your plan covers mobility equipment. The staff can look up your coverage while you are there. Bring a photo ID as well — the center will need it to process any paperwork. If your doctor has written a prescription for specific equipment, bring that too; it speeds up the insurance verification process and shows the center what your doctor recommended.

If you are shopping for someone else — a family member or someone you care for — bring documentation showing you have authority to make purchasing decisions on their behalf. This might be a power of attorney, guardianship papers, or a letter from the person authorizing you to act. The center will ask for this before processing any insurance claims in their name.

How insurance claims work at the point of sale

When you arrive with your insurance card, the sales center staff will call your insurance company to verify coverage while you wait. They will ask your insurer three things: whether mobility equipment is covered under your plan, what percentage of the cost they pay, and whether they require prior authorization (a pre-approval from your doctor). This call usually takes 10 to 20 minutes.

If your insurance covers the equipment, you pay only your share — typically a copay or coinsurance amount. The center bills your insurer for the rest. If your insurer requires prior authorization and you do not have it yet, the center can often submit the request on your behalf while you are there, though approval may take a few days. If your insurance does not cover the equipment, the staff will tell you the full price and discuss payment options.

Payment options if you are paying out of pocket

Fast Track Mobility offers several ways to pay if insurance does not cover your purchase or if you do not have insurance. You can pay in full with cash, check, or card at the time of purchase. Many locations also offer financing through third-party lenders, allowing you to make monthly payments over 12, 24, or 36 months depending on the loan amount and your credit history.

Ask the sales center about their current financing partners and interest rates before you commit. Some lenders charge no interest if you pay within a set period — often 12 months — while others charge interest from the start. The center can tell you the monthly payment amount before you sign anything, so you can decide whether the payment fits your budget.

Delivery and setup after purchase

Most Fast Track Mobility locations deliver in-stock equipment within one to three business days. Some offer same-day delivery in certain areas if you purchase early in the day. When the equipment arrives, delivery staff will bring it into your home, assemble it if needed, and show you how to use it. They will also explain the warranty and what to do if something breaks.

If the equipment does not fit properly after delivery, contact the sales center right away. Many items can be adjusted — seat height, armrest width, footrest position — without sending anything back. If adjustment is not possible and you are within the return window (usually 30 days), you may be able to exchange it for a different size or model.

Finding a Fast Track Mobility location near you

Fast Track Mobility has sales centers in multiple states, but not everywhere. The easiest way to find a location is to visit their website and use the store locator tool, which shows addresses, phone numbers, and hours for each center. You can also call their main customer service line and ask which location is closest to you.

If there is no Fast Track Mobility sales center in your area, you can still order online or by phone. However, you will not be able to see equipment in person or get fitted on the same day. Some customers in remote areas choose to visit a nearby center even if it requires travel, because the in-person fitting and same-day insurance verification save time and reduce the risk of ordering the wrong size.

What happens if you need to return or exchange equipment

Most Fast Track Mobility locations allow returns within 30 days of delivery if the equipment is unused and in original condition. If you change your mind or the equipment does not work for you, contact the sales center where you purchased it and explain why you want to return it. They will arrange pickup and process a refund or exchange.

If the equipment arrives damaged or broken, report it to the sales center when ready — do not try to use it. The center will send a replacement at no cost. If a part breaks after the return window closes, you may still be covered under warranty depending on what broke and how long you have owned the equipment. Ask the sales center about warranty coverage when you purchase.

Frequently Asked Questions

Do I need a doctor's prescription to buy from a Fast Track Mobility sales center?

No. You can purchase mobility equipment without a prescription if you are paying out of pocket. However, if you want your insurance to cover the cost, your doctor usually needs to write a prescription or letter of medical necessity. The sales center can tell you what your specific insurance company requires.

Can I try equipment before I buy it?

Yes. Sales centers encourage you to sit in chairs, test scooter controls, and handle equipment to see how it feels. This is one of the main reasons to visit in person rather than order online. Staff can also adjust settings so you can see how the equipment performs with your preferred settings.

What if my insurance denies coverage?

If your insurer denies coverage, you can pay out of pocket, use a payment plan, or ask the sales center whether the denial can be appealed. Some denials happen because the prescription was not specific enough or because the insurer needs additional medical information. The center may be able to help you gather that information and resubmit.

How long does the whole process take from visit to delivery?

If you purchase in-stock equipment and your insurance verification is straightforward, you can walk out with a delivery date scheduled for the next day or two. If your insurance requires prior authorization or if you need a custom order, the process may take one to three weeks. The sales center will give you a timeline before you leave.

Can I buy online instead of visiting a sales center?

Yes. Fast Track Mobility sells online and by phone. However, you will not get the benefit of in-person fitting or same-day insurance verification. Online orders typically take longer to arrive, and if the equipment does not fit, you will need to arrange a return and reorder the correct size.