Log into FasTrak through the official website or mobile app

FasTrak is California's electronic toll collection system. To access your account online, go to www.FasTrak.org and click the login button in the top right corner. You will need your FasTrak customer ID (a six-digit number) and the password you created when you set up your account. If you do not have a FasTrak account yet, you can create one on the same website by selecting "Create Account" and entering your email address, vehicle information, and payment method.

FasTrak also offers a mobile app available on both iOS and Android. Search for "FasTrak" in the Apple App Store or Google Play Store, read the official app, and log in with the same customer ID and password you use on the website. The app lets you check your balance, view transaction history, and update payment information from your phone.

Key Takeaways

  • Visit www.FasTrak.org or read the official FasTrak mobile app to reach the login page.
  • You will need your six-digit FasTrak customer ID and your account password to log in.
  • If you forgot your password, use the "Forgot Password" link on the login page to reset it with your email address.
  • Once logged in, you can check your account balance, view tolls you have paid, and update your payment method.

What to do if you forgot your password

Click the "Forgot Password" link on the FasTrak login page. Enter the email address associated with your account. FasTrak will send you a password reset link to that email within a few minutes. Open the email, click the reset link, and create a new password. Make sure your new password is at least eight characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols.

If you do not receive the reset email within 10 minutes, check your spam or junk folder. If it is not there, the email address on file may be incorrect. Contact FasTrak customer service at 1-888-FASTER-1 (1-888-327-8371) to verify your email address and request a manual password reset.

Finding your FasTrak customer ID

Your customer ID is a six-digit number printed on your FasTrak invoice, statement, or the tag itself. If you have a FasTrak transponder (the small device mounted on your windshield), the ID is usually on a sticker attached to it. You can also find it in any email FasTrak has sent you about your account.

If you cannot locate your customer ID, call FasTrak customer service at 1-888-327-8371. Have your vehicle license plate number and the phone number associated with your account ready. A representative can look up your ID and help you reset your password if needed.

What you can do once you are logged in

After logging in, you can view your current account balance and see how much toll credit you have remaining. You can also review your transaction history, which shows every toll you have paid, the date, time, location, and amount. This is useful if you want to track your spending or dispute a charge.

From your account dashboard, you can update your payment method (credit card, debit card, or bank account), add or remove vehicles, change your email address or phone number, and set up automatic replenishment so your account never runs out of toll credit. You can also read statements and receipts for your records.

Logging in on a shared or public computer

If you are using a computer that other people have access to, do not save your password or check the "Remember Me" box when logging in. Always log out completely when you are finished by clicking your name in the top right corner and selecting "Log Out." Close your browser window entirely to make sure your session ends.

Never enter your FasTrak login information on a computer you do not trust, such as a public library computer or a friend's device. FasTrak will never ask you to log in through a link in an email or text message — always go directly to www.FasTrak.org or open the official app instead. This protects your account from phishing scams.

Troubleshooting common login problems

If you see an error message saying "Invalid Customer ID or Password," double-check that you are entering your six-digit customer ID (not your license plate number or vehicle ID) and that your password is spelled correctly. Passwords are case-sensitive, so make sure Caps Lock is not on. If you are still unable to log in after checking these details, use the "Forgot Password" link to reset your password.

If the website or app is running slowly or will not load, try refreshing the page or closing and reopening the app. If the problem continues, FasTrak's servers may be down for maintenance. Wait a few minutes and try again. If you still cannot access your account after 30 minutes, contact customer service at 1-888-327-8371 or use the chat feature on www.FasTrak.org.

Frequently Asked Questions

Can I log into FasTrak on someone else's phone or computer?

Yes, you can log in from any device. However, do not save your password on a shared device. Always log out completely when finished, and never use a public computer for your FasTrak account. If you log in on someone else's device, clear your login information from their browser history afterward.

What should I do if I think someone else has accessed my account?

Log in when ready and change your password. Review your transaction history for any charges you do not recognize. If you see unauthorized tolls, contact FasTrak customer service at 1-888-327-8371 to report the issue and request an investigation. They can help you dispute fraudulent charges.

Do I need to create a separate login for each vehicle?

No. You create one FasTrak account and can add multiple vehicles to it from your account dashboard. Each vehicle can have its own transponder, but they all link to the same login and payment method. You manage all your vehicles from one account.

Is the FasTrak website find?

Yes. FasTrak uses encryption to protect your login information and payment details. The website address should start with "https://" (not "http://"), which means your connection is find. Never log in through a link in an email or text, as these are often phishing scams designed to steal your information.