E-ZPass customer service contact methods vary by the toll authority that issued your tag
E-ZPass is not a single company — it is a network of toll authorities across the Northeast and Mid-Atlantic that use compatible transponders. When you need help, you contact the specific agency that manages your account, not a central E-ZPass office. The agency depends on which state or region you got your tag from and which toll roads you use most.
Each toll authority maintains its own customer service line, website, and account management portal. Calling the wrong number will route you to a different state's system, which wastes time. Finding the right contact information first — before you call — saves you from being transferred multiple times.
Key Takeaways
- E-ZPass is run by separate toll authorities in different states, so you must contact the agency that issued your specific tag, not a national E-ZPass office.
- The New York State Thruway Authority, New Jersey Turnpike Authority, and Pennsylvania Turnpike Commission each run their own customer service lines and online portals.
- You can find which authority manages your account by checking your bill, your transponder, or your account login page.
- Most toll authorities offer phone support during business hours, online account access 24/7, and email support with response times ranging from one to three business days.
How to identify which toll authority manages your account
Your bill or account statement shows which authority issued your tag. Look at the return address on your invoice or the name printed at the top of your online account page. If you have your transponder in front of you, the agency name is often printed on the back or side of the device.
If you do not have a bill or transponder handy, log into your E-ZPass account online. The login portal URL and the agency name appear together. For example, accounts managed by the New York State Thruway Authority direct you to a different login page than accounts managed by the New Jersey Turnpike Authority. Your account statement also lists the toll authority name and a phone number specific to that agency.
Contact information for major E-ZPass toll authorities
| Toll Authority | Phone Number | Website | Hours |
|---|---|---|---|
| New York State Thruway Authority | 1-800-333-8655 | thruway.ny.gov | Monday–Friday, 7 a.m.–7 p.m. ET; Saturday 9 a.m.–5 p.m. ET |
| New Jersey Turnpike Authority | 1-888-288-6865 | nj.gov/turnpike | Monday–Friday, 8 a.m.–6 p.m. ET; Saturday 9 a.m.–1 p.m. ET |
| Pennsylvania Turnpike Commission | 1-800-331-3414 | paturnpike.com | Monday–Friday, 7 a.m.–7 p.m. ET; Saturday 8 a.m.–4 p.m. ET |
| Delaware River Port Authority (DRPA) | 1-856-968-2220 | drpa.org | Monday–Friday, 8 a.m.–5 p.m. ET |
| Maryland Transportation Authority | 1-888-321-6423 | mdta.maryland.gov | Monday–Friday, 7 a.m.–7 p.m. ET; Saturday 9 a.m.–5 p.m. ET |
Hours and phone numbers change periodically. Before calling, visit the toll authority's website to confirm current hours and to check whether online chat or email support is available. Many authorities now offer live chat during business hours, which can be faster than waiting on hold.
If your toll authority is not listed in this table, search the E-ZPass website (ezpass.org) for a complete list of all participating agencies and their contact information. Smaller regional authorities like the Connecticut Department of Transportation and the Massachusetts Department of Transportation also operate E-ZPass systems with their own customer service lines.
What information to have ready before you call
Have your account number, transponder number, and license plate number available when you contact customer service. Your account number appears on your bill and in your online account portal. The transponder number is printed on the back of your tag. Your license plate number is in your account records.
If you are calling about a specific toll charge or violation, have the date, time, and location of the transaction ready. Customer service representatives use this information to locate the charge in their system quickly. If you are calling about a lost or damaged transponder, be ready to describe when you last used it and where you think you lost it. Having these details on hand shortens the call and reduces the chance you will need to call back.
Online account management and self-service options
Most E-ZPass toll authorities allow you to manage your account online without calling. You can view your balance, add funds, update your payment method, and review your transaction history through the authority's website. Log in with your account number and password.
Common online tasks include adding money to your prepaid account, changing the vehicle linked to your tag, updating your address, and reporting a lost or damaged transponder. Many authorities send you a replacement transponder by mail within five to ten business days if you report the loss online. If you need the replacement faster, calling customer service may offer expedited shipping options, though this sometimes carries an additional fee.
Email and written correspondence
If you prefer to communicate in writing, each toll authority accepts email through its website. Response times typically range from one to three business days. Email is useful for complex issues, disputes over charges, or situations where you want a written record of your communication.
You can also mail a letter to the toll authority's customer service address, which is listed on their website and on your bill. Mailed inquiries take longer — usually one to two weeks — but create a documented record that can be useful if you later need to dispute a charge or escalate a complaint. Include your account number, transponder number, and a clear description of your issue in any written correspondence.
What to do if you use multiple E-ZPass regions
If you travel across multiple states and use different toll authorities, you may have separate accounts with each one. Some drivers maintain one account with the New York Thruway and a separate account with the New Jersey Turnpike, for example. Each account has its own balance, payment method, and customer service contact.
Consolidating accounts is not always possible, because each toll authority manages its own system independently. However, you can set up automatic replenishment on each account so your balance does not run low. When you cross into a different toll authority's region, your transponder still works — the charge straightforward posts to whichever account is linked to that tag. Contact each authority separately to manage their individual accounts.
Frequently Asked Questions
Can I reach E-ZPass by phone if I do not know which authority issued my tag?
You can call any E-ZPass authority's customer service line and explain that you are not sure which one manages your account. They can look up your account using your license plate number or transponder number and either help you directly or transfer you to the correct authority. This takes longer than calling the right number from the start, but it works.
What if I have a problem with a toll charge and customer service cannot resolve it?
Each toll authority has a formal dispute process. Ask the customer service representative for the dispute form or escalation procedure. You typically submit the form in writing with documentation of the problem. The authority investigates and responds within 30 to 60 days. If you remain unsatisfied, some authorities have an ombudsman or appeals process listed on their website.
Do I need to call if I just want to add money to my account?
No. All toll authorities allow you to add funds online through your account portal using a credit card or bank account. This takes effect when ready or within a few hours. Calling customer service to add money is unnecessary unless you have a technical problem with the online system.
How long does it take to get a replacement transponder?
Standard replacement by mail takes five to ten business days from the date you report the loss. Some authorities offer expedited shipping for an additional fee, which can reduce this to two to three business days. Calling customer service can tell you whether expedited options are available for your specific authority.
Can I use the same transponder in multiple states?
Yes. A single E-ZPass transponder works across all participating toll authorities in the E-ZPass network. However, the transponder is linked to one account with one toll authority. When you use it on tolls managed by a different authority, the charge still posts to your original account. You do not need separate tags for different states.