The fastest way to reach Uber support depends on your problem
Uber support is built into the app itself — you do not call a phone number or email a general inbox. Instead, you open the Uber app, find the trip or account issue you need help with, and start a chat with a support agent from there. The app routes your message to the right team based on what you select, which is why starting in the app is faster than trying to find a contact page.
If you cannot open the app or do not have an account yet, there are other routes. But for any issue tied to a specific trip, account, or payment — a lost item, a driver problem, a charge you do not recognize — the app is where support actually lives.
Key Takeaways
- Open the Uber app, tap your profile icon, select "Help," and choose your issue from the list to start a chat with support.
- Support responds through the app within minutes to hours depending on how busy they are, and you can see the conversation history anytime you open the app.
- If you lost something in a car, report it through the trip details in the app within 24 hours — drivers can see your message and contact you directly.
- For account or payment problems that are not tied to a specific trip, use the "Account" or "Payments" section under Help to describe what went wrong.
- If you cannot access the app, you can reach support through the Uber website, though response times are usually slower than in-app contact.
How to start a support chat in the Uber app
Open the Uber app and tap the profile icon in the bottom right corner. You will see a menu with several options — select "Help." The app will show you a list of common issues: "Lost and found," "Trip issues," "Account," "Payments," "Safety," and others depending on what you have used Uber for.
Tap the category that matches your problem. If you are reporting a problem with a specific trip, the app will show you a list of your recent trips — select the one you need help with, and the app will open a chat window. Type your message and send it. A support agent will respond, usually within a few minutes during busy hours and within an hour during slower times.
Keep the app open or check back on it — support will reply in the same chat thread, and you will see a notification when they respond. You can also close the app and come back later; your conversation history stays in the Help section.
What to do if you lost something in an Uber
Report a lost item through the app within 24 hours of your trip. Open the Uber app, go to "Help," select "Lost and found," and choose the trip where you lost the item. Describe what you lost and where you think you left it — in the seat, the trunk, under a seat.
When you submit this report, the driver gets a notification and can see your message. Many drivers check their lost items messages and will contact you directly if they find something. If the driver does not respond within a day or two, you can follow up through the same chat in the app.
Uber does not hold lost items itself — the driver is responsible for returning them. If the driver does not respond or refuses to return your item, you can escalate the issue through the support chat, and an agent can try to contact the driver on your behalf.
Reporting a problem with a driver or your trip
If a driver was rude, drove unsafely, took a wrong route, or you had any other problem during the trip, report it through the app. Open the trip in your history, tap "Help," and select "Trip issues." Choose the specific problem from the list — "Driver behavior," "Route or navigation," "Fare," "Vehicle condition," or "Other."
Describe what happened in as much detail as you can. If you felt unsafe, mention that directly. Support will review your report and may contact the driver to discuss what happened. Depending on the severity, Uber may remove the driver from the platform or take other action, though they do not always tell you what they decided.
If you were charged incorrectly or think the fare was wrong, select "Fare" under Trip issues and explain why. Support can review the trip details and may refund part or all of the fare if they agree there was an error.
Fixing account and payment problems
If you cannot log in, your payment method is not working, you see a charge you do not recognize, or your account has been deactivated, go to Help and select "Account" or "Payments" depending on the issue. Describe the problem clearly — for example, "I added a new credit card but it keeps saying it is declined" or "I see a charge from three days ago that I did not request."
Support will ask follow-up questions through the chat. For payment issues, have your payment method information ready — the last four digits of the card, the date of the charge, the amount. For login problems, be ready to verify your identity by providing the email or phone number on your account.
Account deactivations usually happen because of a safety concern or a violation of Uber's terms. If your account was deactivated, support will explain why in the chat. You can appeal the decision, but the outcome depends on what triggered the deactivation.
Contacting Uber when you cannot use the app
If you do not have a smartphone, cannot read the app, or the app is not working, you can reach support through the Uber website. Go to help.uber.com, sign in with your email and password, and you will see the same Help menu as in the app. Select your issue and start a chat.
Response times through the website are usually slower than in the app — sometimes several hours instead of minutes — because fewer support agents monitor the web chat. If your issue is urgent, try the app on a friend's phone or a tablet if you have one.
Uber does not publish a phone number for general support. Some cities have local Uber offices, but they do not handle individual support requests. The app and website are the only official channels.
What to expect from Uber support
Support agents can see your account history, your trips, and your payment methods. They can issue refunds, remove charges, unlock accounts, and contact drivers on your behalf. They cannot change fares after a trip is complete (except to refund them), and they cannot force a driver to return a lost item, though they can try to persuade the driver.
Response times vary. During peak hours in major cities, you might get a response in five to ten minutes. During off-peak hours or in smaller cities, it can take an hour or more. If you do not hear back within 24 hours, you can send a follow-up message in the same chat.
Support conversations are recorded and kept in your account. You can scroll back through old chats to see what was resolved and what was promised. If an agent told you something would happen — a refund would be issued, a driver would be contacted — and it did not, you can reference that conversation in a follow-up message.
Frequently Asked Questions
Can I call Uber support instead of using the app?
Uber does not have a general phone support line. The app and website are the only ways to reach support. Some countries have local phone numbers for specific issues like accessibility or safety, but these are not listed publicly — you would need to contact Uber through the app first to ask if a phone line is available in your area.
How long does it take to get a response from Uber support?
Most responses come within minutes to a few hours, depending on how busy support is. During peak times in major cities, you might wait 5 to 15 minutes. Late at night or in smaller cities, it can take an hour or more. If you have not heard back in 24 hours, send a follow-up message.
What if I disagree with what support told me?
You can reply in the same chat and explain why you disagree. If the first agent cannot help, you can ask to escalate to a supervisor. Escalations take longer — usually a few hours to a day — but a more senior agent will review your case again.
Can I get a refund if I was overcharged?
Yes, if support agrees you were overcharged. Report the trip through the app, explain what happened, and provide the trip details. Support will review the route, the fare calculation, and any surge pricing that applied. If they find an error, they can refund the difference.
What happens if a driver does not respond to my lost item report?
If the driver does not reply within a day or two, follow up through the support chat. An agent can try to contact the driver directly or leave a message on the driver's account. If the driver still does not respond, Uber cannot force them to return your item, but you can ask support to document the attempt for your records.