The fastest way to contact Carvana depends on what you need

Carvana operates a phone line, online chat, and email support. Phone is fastest for urgent issues — you reach a representative within minutes during business hours. Chat and email work better if you need to attach documents, have a complex question, or prefer written records. The phone number is 1-844-CARVANA (1-844-227-8262), available Monday through Friday, 8 a.m. to 6 p.m. Eastern Time, and Saturday and Sunday, 9 a.m. to 5 p.m. Eastern Time.

Before you call, have your order number or vehicle identification number (VIN) ready. If you are calling about a purchase, know whether you are still in the return window (typically seven days) or past it, because that changes what options the representative can offer. If you are calling about delivery, financing, or a vehicle issue, have the relevant dates and details in front of you.

Key Takeaways

  • Carvana's phone line is 1-844-CARVANA, open weekdays 8 a.m. to 6 p.m. Eastern and weekends 9 a.m. to 5 p.m. Eastern.
  • Have your order number or VIN ready before calling, and know which stage your transaction is in (purchase, delivery, post-sale).
  • Online chat and email are better options if you need to send documents or want a written record of your conversation.
  • Carvana's website includes a help section where you can search common issues before contacting support.

Reaching Carvana by phone

Call 1-844-CARVANA (1-844-227-8262) during the hours listed above. The system will ask you to select your issue category — purchase, delivery, financing, or vehicle service — and route you to the correct department. Wait times vary; early morning and late afternoon tend to be less busy than midday.

If you cannot reach someone during regular hours, you can leave a voicemail with your name, order number, and a brief description of your issue. A representative will call you back within one business day, though this is slower than waiting on the line. If your issue is urgent (for example, a delivery that did not arrive as scheduled), mention that in your message.

Using Carvana's online chat

Log into your Carvana account on the website or mobile app and look for the chat icon, usually in the bottom right corner. Chat is staffed during the same hours as phone support. You do not need to wait on hold, and you can send screenshots or photos of issues directly in the conversation.

Chat works well for questions about your account status, delivery timing, or vehicle details. If the chat representative cannot resolve your issue, they will offer to transfer you to phone support or send your conversation to the appropriate department via email. Keep the chat transcript for your records.

Contacting Carvana by email

Carvana does not publish a single general email address on its website. Instead, the company directs you to use the chat or phone system, which then escalates to email if needed. If a representative gives you an email address during a call or chat, use that specific address rather than searching for a general one.

Email is useful when you have already spoken to someone and need to follow up with documents, or when you want a formal record of a complaint or dispute. Response time is typically one to three business days, depending on the department and volume.

Finding answers in Carvana's help section

Before contacting support, visit Carvana's Help Center on the website. Search for your issue — common topics include delivery delays, return policies, financing questions, and vehicle maintenance. Many questions are answered with step-by-step articles or FAQs, which is faster than waiting for a representative.

The Help Center also explains Carvana's policies on returns, warranties, and vehicle inspections. If you are unsure whether your situation qualifies for a return or refund, reading the relevant policy page first will make your call more productive.

What to do if you cannot reach support

If you have called multiple times and cannot reach a representative, or if you are unhappy with the response you received, you can file a complaint with your state's attorney general or the Better Business Bureau. Carvana is also subject to the Federal Trade Commission's rules on consumer protection, and you can file a complaint there if you believe you were treated unfairly.

Document everything: dates and times you called, names of representatives if given, what you were told, and what happened next. Keep copies of emails, order confirmations, and any written communication from Carvana. This record is useful if you need to escalate a dispute or file a complaint.

Frequently Asked Questions

Can I contact Carvana on weekends?

Yes. Carvana's phone line is open Saturday and Sunday from 9 a.m. to 5 p.m. Eastern Time. Chat support is also available during these hours. Email is not monitored on weekends, so responses will come Monday morning.

What if I am calling about a vehicle I bought more than seven days ago?

You are outside the standard return window, but you may still have options depending on the issue. If the vehicle has a defect, Carvana's warranty may cover repairs. If there is a financing problem, the company can discuss your options. Call and explain the situation; the representative will tell you what is available.

Do I need to be logged into my account to use chat support?

Yes. You must log into your Carvana account to access chat. If you do not have an account or cannot remember your password, use the phone line instead, or reset your password on the Carvana website before starting a chat.

How long does it usually take to get a response from email support?

One to three business days, depending on the department and how busy they are. If your issue is urgent, phone or chat is faster. Email is best for follow-ups or when you need to send documents as proof.