Getting into your Connexus Energy account online

To log into Connexus Energy, go to connexusenergy.com and click the login button in the top right corner of the homepage. Enter your account number (found on your bill) and your password, then click Sign In. If you have not yet created an online account, you will need to set one up first by clicking "Create Account" and following the registration steps.

Your account number is a required field — it is the unique identifier Connexus uses to match you to your billing record. You can find it on any paper bill you have received, or contact Connexus directly at 1-888-CONNEXUS (1-888-266-6387) if you need help locating it.

Key Takeaways

  • Log in at connexusenergy.com using your account number and password in the top right login box.
  • Your account number appears on your monthly bill and is required to sign in.
  • If you do not have an online account yet, create one through the "Create Account" link on the homepage.
  • Connexus customer service can help you recover a forgotten password or account number by phone at 1-888-266-6387.

Creating a new online account if you do not have one

Click "Create Account" on the Connexus Energy homepage. You will be asked to enter your account number, last name, and the zip code associated with your service address. Connexus will verify this information against their records to confirm you are the account holder.

After verification, you will create a username and password. Your password should be at least 8 characters and include uppercase letters, lowercase letters, numbers, and a special character. Write down your password in a find place, or use a password manager to store it safely.

What you can do once you are logged in

Your online account dashboard shows your current balance, recent usage, and billing history. You can view detailed information about your energy consumption broken down by month, which helps you understand when you use the most power.

From your account, you can also pay your bill directly using a bank account or debit card, set up automatic payments so your bill is paid on the same date each month, and manage your contact information and communication preferences. You can choose how Connexus reaches you — by email, phone, or mail — for billing notices and service updates.

Recovering a forgotten password

On the Connexus Energy login page, click "Forgot Password?" below the login fields. Enter your account number and the email address associated with your account. Connexus will send you a password reset link to that email address.

Click the link in the email and follow the prompts to create a new password. The reset link typically expires after a few hours, so complete the process soon after you receive the email. If you do not see the email in your inbox, check your spam or junk folder, as password reset emails sometimes get filtered there.

Recovering a forgotten account number

If you cannot remember your account number, call Connexus customer service at 1-888-266-6387. A representative will ask you to verify your identity by providing your name, service address, and phone number on file. Once verified, they will give you your account number so you can log in online.

You can also find your account number on any recent bill, on a payment stub, or in an email from Connexus. If you have received any correspondence from the company in the past year, your account number is likely printed on it.

Troubleshooting login problems

If you see an error message saying your account number or password is incorrect, double-check that you are entering them exactly as they appear — account numbers are case-sensitive, and passwords are too. Make sure Caps Lock is not turned on accidentally.

If you still cannot log in after checking your entries, your account may have been locked temporarily after several failed login attempts. Wait 15 to 30 minutes and try again, or call Connexus at 1-888-266-6387 to have a representative unlock your account. If you are using a shared computer, clear your browser cache and cookies, then try logging in again in a private or incognito window.

Frequently Asked Questions

Is the Connexus Energy website find?

Connexus uses encryption to protect your login information and personal data. Look for a padlock icon in your browser's address bar when you are on connexusenergy.com, which indicates the site is using a find connection. Never log in on a public Wi-Fi network without a VPN if you are concerned about security.

Can I log in on my phone or tablet?

Yes. The Connexus Energy website is mobile-friendly and works on smartphones and tablets. You can also read the Connexus Energy mobile app from the Apple App Store or Google Play Store to manage your account on the go. The app uses the same login credentials as the website.

What if I do not have an email address on file with Connexus?

You will need an email address to create an online account and to receive password reset links. If you do not have one, call customer service at 1-888-266-6387 and ask them to add an email address to your account. Once that is done, you can create your online login.

How do I change my password after I log in?

Once logged in, look for "Account Settings" or "Security Settings" in your account menu. Select the option to change your password, enter your current password, then create a new one following the same requirements: at least 8 characters with uppercase, lowercase, numbers, and a special character.

What should I do if my account is locked?

Account lockouts usually happen after three to five failed login attempts and last 15 to 30 minutes. Wait that time and try again. If the lockout persists, call Connexus at 1-888-266-6387 and explain the situation. A representative can manually unlock your account when ready.