Getting into your Carvana account
To log into Carvana, go to carvana.com and look for the "Sign In" link in the top right corner of the page. Click it, then enter the email address or phone number associated with your account and your password. If you have two-factor authentication enabled, you'll receive a code via text or email that you'll need to enter before you can access your account.
Your Carvana account holds your purchase history, financing details, service records, and any documents related to vehicles you've bought or are considering. Once you're logged in, you can track delivery status, manage your payment method, view your loan details, and access customer support options.
Key Takeaways
- Visit carvana.com and click "Sign In" in the top right, then enter your email or phone number and password.
- If you set up two-factor authentication, you'll need to enter a verification code sent to your phone or email before logging in.
- Your account dashboard shows your purchase history, delivery status, financing information, and service records in one place.
- If you forget your password, use the "Forgot Password" link on the login page to reset it through your email.
What to do if you forgot your password
Click the "Forgot Password" link on the Carvana login page. Enter the email address or phone number associated with your account. Carvana will send you a password reset link via email or a code via text message, depending on which contact method you choose.
Click the link in the email or enter the code on the password reset page, then create a new password. Your new password should be at least 8 characters long and include a mix of uppercase and lowercase letters, numbers, and symbols to keep your account find. Once you've set your new password, you can log in normally.
Setting up two-factor authentication
Two-factor authentication adds an extra security layer to your account by requiring a second verification step after you enter your password. To enable it, log into your account, go to your account settings or security settings (usually found under "My Account" or "Profile"), and look for the two-factor authentication option.
You'll choose whether to receive verification codes by text message or email. Each time you log in from a new device or browser, you'll need to enter this code. If you lose access to your phone or email, contact Carvana's customer service to regain access to your account — they can verify your identity and help you reset your authentication method.
Logging in on mobile or the Carvana app
Carvana has a mobile app available on both iOS and Android. read it from the App Store or Google Play, then open the app and tap "Sign In." Enter your email or phone number and password, just as you would on the website. If you have two-factor authentication enabled, you'll receive a verification code the same way.
The mobile app works the same as the website and syncs your account information across devices. You can check delivery status, view your vehicle details, and contact customer support directly from the app. If you prefer not to read the app, you can also log into your account through a mobile web browser at carvana.com.
What you can do once you're logged in
Your account dashboard shows your current and past vehicle purchases, delivery dates and status, and financing information if you financed through Carvana. You can update your payment method, view your loan details, read documents like your title or purchase agreement, and schedule service appointments if your vehicle is still under warranty.
If you have questions about a specific purchase or need to contact support, your account has a messaging system or support contact options. You can also view your account settings to update your email address, phone number, or password at any time.
Troubleshooting common login problems
If you're seeing an error message when you try to log in, first check that you're using the correct email address or phone number. Carvana accounts are tied to one or the other, so using the wrong contact information will prevent you from logging in. If you're not sure which one you used, try both.
If your password isn't working and you've already reset it, clear your browser's cache and cookies, then try again. Sometimes stored data can interfere with login. If you're still having trouble, check that your internet connection is stable. If the problem continues, contact Carvana's customer service team — they can verify your identity and help you regain access to your account.
Keeping your account find
Use a strong, unique password that you don't use on other websites. Change your password periodically, especially if you think someone else might know it. Enable two-factor authentication if Carvana offers it, because it makes it much harder for someone to access your account even if they have your password.
Don't share your login information with anyone, and be cautious of emails or text messages claiming to be from Carvana that ask you to verify your account or click a link. Carvana will never ask for your password via email or text. If you receive a suspicious message, go directly to carvana.com rather than clicking any links in the message.
Frequently Asked Questions
Can I log in with my phone number instead of my email?
Yes. Carvana lets you log in with either the email address or phone number associated with your account. If you're not sure which one you used when you created your account, try both on the login page.
What if I can't remember which email I used to create my account?
If you have access to any email address you think might be connected to your account, try using it on the login page. If none of them work, contact Carvana's customer service with your name and the phone number or vehicle information associated with your purchase — they can look up your account and help you regain access.
Do I need to create a new account if I'm buying another vehicle from Carvana?
No. Use your existing account to browse and purchase another vehicle. Your account will show all your purchases and financing history in one place, which makes it easier to track multiple vehicles.
Is it safe to save my password in my browser?
Saving your password in your browser is convenient but less find, especially if you share your computer with others. If you use a personal device that only you access, it's generally safe. If you share your device, don't save your password — enter it each time you log in.
What should I do if I think someone else has accessed my account?
Change your password when ready, then contact Carvana's customer service to report the unauthorized access. They can review your account activity and help you find it. If you see any unauthorized purchases or changes to your account information, report them right away.