Carvana's main customer service number is 1-833-CARVANA (1-833-227-8262)

Carvana operates a single customer service line for most inquiries. When you call, you'll reach an automated system that routes you based on what you need — whether that's a question about an active purchase, a delivery issue, a return, or a general question about the buying process.

The line is available seven days a week. Wait times vary depending on the time of day and how busy the queue is, but you can expect to hold longer during weekday business hours (roughly 9 a.m. to 5 p.m. in your time zone) than during evenings or weekends.

Key Takeaways

  • Carvana's main phone number is 1-833-227-8262, and it handles all customer service categories from a single line.
  • The automated system will ask what your call is about and route you to the right department, so have your order number ready if you're calling about a specific purchase.
  • Email and online chat are often faster than phone for straightforward questions, though phone is better if you need to discuss something complex or urgent.
  • If you're calling about a delivery or return, the system may offer to text you a link to track or reschedule rather than waiting on hold.

What to expect when you call

After you dial, an automated voice will ask you to describe your reason for calling or press a number corresponding to your issue. Common categories include "I have an active order," "I want to return a vehicle," "I'm interested in buying," and "Other." The system uses your answer to send you to the right queue.

If you're calling about an order you've already placed, have your order number or vehicle identification number (VIN) handy. This speeds up the process once you reach a representative. If you're calling about a delivery, the system may offer to send you a text link where you can reschedule or track your delivery without waiting to speak to someone.

Representatives can discuss purchase terms, explain the return process, troubleshoot delivery problems, and answer questions about Carvana's warranty or financing options. If your issue requires a supervisor or escalation, the representative can transfer you, though this adds time to your call.

Email and online chat as alternatives

Carvana's website includes a chat feature that appears in the lower right corner when you're logged into your account or browsing as a guest. Chat is often faster than phone for straightforward questions — you can ask about a specific vehicle, get clarification on a policy, or report a minor issue without waiting on hold.

For non-urgent matters, you can also email Carvana through the contact form on their website. Response times for email typically range from one to three business days. Email is useful if you need to attach documents (like proof of address or insurance information) or if you want a written record of the conversation.

The chat feature is available during business hours, usually 8 a.m. to 10 p.m. Eastern time, seven days a week. If you initiate a chat outside those hours, you can leave a message and expect a response the next business day.

Reaching Carvana about a delivery or return

If your issue is specifically about when your vehicle will arrive or how to return it, the automated phone system often routes you to a specialized team. When you call, select the option for delivery or returns, and you may be offered the option to handle the scheduling through text rather than speaking to someone.

For delivery questions, have your order number and the phone number associated with your account ready. The representative or text system can confirm your delivery window, reschedule if needed, and answer questions about what to expect on delivery day (such as whether you need to be home or what documents to bring).

For returns, Carvana's policy allows you to return most vehicles within seven days of purchase. When you call about a return, the representative will confirm your vehicle's condition, explain the return process, and arrange pickup. Some returns can be initiated through your online account rather than by phone.

What to do if you can't reach anyone

During peak times, the phone queue can be long enough that you may hang up rather than wait. In that case, try calling early in the morning (before 10 a.m.) or late in the evening (after 6 p.m.), when hold times are typically shorter. Weekends also tend to have shorter waits than weekdays.

If you've been on hold for more than 15 minutes and your issue is not urgent, hang up and try the online chat or email instead. For time-sensitive problems — such as a delivery scheduled for tomorrow that you need to reschedule — calling is still your fastest option, even if the wait is longer.

If you're having trouble reaching customer service and your issue involves a payment dispute or a vehicle defect, you can also file a complaint with your state's attorney general or the Better Business Bureau, which sometimes prompts faster internal review.

Carvana's social media and other contact points

Carvana monitors its social media accounts (Facebook, Twitter, and Instagram) and may respond to direct messages or public posts about customer service issues. Response times on social media vary, but tagging the company in a public post sometimes gets faster attention than a private message.

If you purchased financing through Carvana or a partner lender, you may need to contact the lender directly about payment or loan questions rather than Carvana itself. Your loan documents will list the lender's contact information.

Frequently Asked Questions

Is there a number to call if I'm just browsing and haven't bought yet?

You can call the main number (1-833-227-8262) and select the option for general inquiries or "I'm interested in buying." A representative can answer questions about specific vehicles, financing, or the buying process. Many people find it faster to use the online chat for straightforward questions like "Is this car still available?" or "What's the price after taxes and fees?"

Can I call Carvana on weekends?

Yes, the main customer service line is open seven days a week. Hours are typically 8 a.m. to 10 p.m. Eastern time, though this may vary by season. If you call outside those hours, you'll reach an automated message directing you to call back or use email or chat.

What if I need to speak to someone about a problem with my car after I've taken delivery?

Call the main number and explain that your issue is about a vehicle you've already purchased and taken home. You'll be routed to the appropriate department. Carvana offers a limited warranty on most vehicles, and the representative can explain what's covered and how to proceed with a claim or repair request.

How long does it usually take to get a callback if I leave a message?

If you reach the voicemail system, Carvana typically returns calls within one business day. For faster service, try calling back during business hours rather than leaving a message, or use the online chat feature, which often has shorter wait times than the phone queue.

Is there a different number for sales versus customer service?

No, Carvana uses a single main number for all inquiries. The automated system routes you based on what you need, so you don't have to find a separate number for sales, delivery, returns, or general questions.