Carvana's main office is in Tempe, Arizona, but the company operates through regional hubs and online channels

Carvana does not have traditional dealership showrooms where you walk in off the street. Instead, the company runs vending machine-style pickup locations in select cities and handles most customer service through its website and phone line. If you need to reach Carvana for a specific reason — whether you have a question about a purchase, need service support, or want to return a vehicle — the method depends on what you're trying to do.

The company's corporate headquarters is located at 2211 South Priest Drive, Tempe, Arizona 85282. However, this address is for corporate offices, not customer service or vehicle pickup. Most customers never need to visit this location.

Key Takeaways

  • Carvana's corporate office is in Tempe, Arizona, but customer service is handled online and by phone, not at that address.
  • Vehicle pickup happens at regional hubs or vending machine locations in select cities, which vary by your location.
  • You can find your nearest Carvana location by entering your zip code on their website.
  • Customer service phone support and online chat are the fastest ways to reach Carvana for questions about your purchase or delivery.
  • Carvana's mailing address for documents or correspondence is different from its corporate office address.

Finding your nearest Carvana pickup location

Carvana operates pickup hubs and vending machines in certain metropolitan areas across the United States. These locations are where you pick up a vehicle you've purchased, not where you browse inventory. To find whether Carvana serves your area, go to Carvana.com and enter your zip code in the location search tool on the homepage.

The availability of pickup locations changes over time as Carvana expands or adjusts its service areas. If your zip code shows no available locations, it means Carvana does not currently deliver to your area. Some regions may have delivery-only service, where Carvana brings the vehicle to your home instead of requiring you to pick it up at a hub.

How to contact Carvana customer service

Carvana offers customer support through multiple channels. The primary phone number for customer service is 1-844-CARVANA (1-844-227-8262). This line handles questions about purchases, delivery, vehicle condition, financing, and returns. Wait times vary depending on call volume, and the line operates during business hours.

You can also reach Carvana through its website by using the online chat feature or submitting a contact form. Many customers find that chat or email is faster than phone lines during peak hours. If you have an active purchase or account, you can also message Carvana through your online account dashboard.

Carvana's mailing address for documents

If you need to send documents, payments, or correspondence by mail, Carvana has a separate mailing address from its corporate headquarters. The mailing address is typically listed on your purchase agreement or invoice. You can also find the correct mailing address by calling customer service or checking your online account.

Do not send documents to the Tempe corporate office unless you have been specifically instructed to do so by a Carvana representative. Using the wrong address can delay processing of your paperwork or payment.

Visiting a Carvana vending machine location

Carvana's vending machine locations are designed for vehicle pickup only. These are not showrooms where you can browse cars in person. You must purchase your vehicle online first, complete financing, and schedule a pickup time before you visit a vending machine location.

When you arrive at your scheduled pickup time, you'll receive your keys from the vending machine and complete final paperwork. The vending machine locations have limited hours, which are displayed on the Carvana website once you select your location. If you need to reschedule your pickup, contact customer service by phone or through your online account.

What to do if you cannot find Carvana's address for your situation

Carvana's address needs vary depending on whether you're trying to pick up a vehicle, send a document, reach corporate offices, or get customer service. The fastest way to find the correct address for your specific need is to call customer service at 1-844-CARVANA or use the chat feature on Carvana.com. A representative can give you the exact mailing address, pickup location, or department contact you need.

If you're looking for a pickup location in your area and the website shows none available, customer service can tell you whether Carvana plans to expand to your region or whether delivery-only service is an option.

Frequently Asked Questions

Can I visit Carvana's corporate office in Tempe?

The Tempe office is a corporate headquarters, not a customer-facing location. You cannot visit to browse vehicles or handle customer service matters there. All customer interactions happen online, by phone, or at regional pickup locations.

What if I need to return a vehicle to Carvana?

Carvana has a return policy that allows returns within a certain timeframe. Contact customer service at 1-844-CARVANA to start a return. They will give you instructions on where and how to return the vehicle, which may be at a pickup location or through a different process depending on your situation.

Does Carvana have a physical showroom where I can see cars?

No. Carvana operates entirely online for browsing and purchasing. You view vehicles on their website, complete the purchase online, and pick up the car at a vending machine location or have it delivered to your home. There are no traditional dealership showrooms.

How do I find Carvana's address if I'm not in the United States?

Carvana currently operates only in the United States. If you are outside the U.S., you cannot purchase from Carvana or access their locations and services.

What's the difference between Carvana's corporate address and its mailing address?

The corporate headquarters in Tempe is for company offices and is not used for customer mail. Carvana has separate mailing addresses for different types of correspondence. Your purchase agreement or invoice will show the correct mailing address for your documents or payments.