CarInfoStory subscriptions can be canceled through your account settings, by contacting customer service, or by disputing charges with your bank if the company does not process your cancellation request

CarInfoStory is a vehicle history reporting service that charges a monthly or annual fee for access to reports on used cars, accident history, and ownership records. If you no longer need the service, you have several routes to stop the charges. The fastest is usually logging into your account online and canceling directly through the subscription settings. If that does not work or you cannot access your account, calling or emailing customer service is the next step. If CarInfoStory continues to charge you after you have canceled, you can dispute the charge with your bank or credit card company.

The key to protecting yourself is keeping records of every cancellation request, confirmation number, and date. This documentation matters if you need to prove to your bank that you asked the company to stop charging you.

Key Takeaways

  • Log into your CarInfoStory account and look for subscription or billing settings to cancel directly without calling.
  • If you cannot cancel online, contact CarInfoStory customer service by phone or email with your account number and request confirmation in writing.
  • Keep records of every cancellation request, confirmation number, and date you made it in case you need to dispute a charge later.
  • If CarInfoStory continues charging after you cancel, contact your bank or credit card company to dispute the transaction and request a refund.
  • Some states require companies to honor cancellation requests made online if they allowed you to sign up online, so document everything.

Canceling through your online account

The simplest way to stop charges is to cancel through CarInfoStory's website. Log into your account using the email address and password you created when you signed up. Look for a section labeled "Account Settings," "Subscription," "Billing," or "Manage Subscription" — the exact name varies depending on when the site was last updated.

Once you find the subscription section, you should see an option to cancel, downgrade, or pause your membership. Click it and follow the prompts. CarInfoStory may ask why you are canceling or offer you a discount to stay — you do not have to respond to either. Complete the cancellation process and look for a confirmation message on screen or in your email inbox. Take a screenshot of the confirmation or write down the confirmation number, date, and time. This record protects you if the company continues to charge you after you cancel.

If you cannot find a cancellation option in your account settings, or if the button does not work, do not assume the cancellation went through. Move to contacting customer service instead. A broken cancellation button is a sign that you need written proof from the company that they received your request.

Contacting CarInfoStory customer service to cancel

If the online cancellation option is missing or broken, you will need to reach CarInfoStory directly. Look for a "Contact Us" page on their website, which should list a phone number, email address, or both. Call during business hours or send an email requesting cancellation of your subscription.

When you contact them, have your account number or the email address associated with your account ready. State clearly that you want to cancel your subscription and ask them to confirm the cancellation in writing — either by email or by providing a confirmation number you can write down. Do not accept a verbal confirmation alone. Ask when the cancellation will take effect and whether you will receive a refund for any unused portion of your subscription if you paid in advance.

After the call or email, send a follow-up email restating your cancellation request and referencing the date and time of your previous contact. This creates a written record that you requested cancellation, which is important if you need to dispute a charge later. Save all responses from customer service, even if they are brief or seem unhelpful.

What to do if charges continue after you cancel

If CarInfoStory continues to charge your bank account or credit card after you have canceled, your bank or credit card company can help you stop the charges and recover the money. Contact your bank or card issuer and explain that you canceled your subscription but the company is still charging you. Provide them with the dates of the charges, the amounts, and any confirmation numbers or emails showing that you requested cancellation.

Your bank or card issuer can file a dispute on your behalf, which is called a chargeback. During a chargeback, the bank asks CarInfoStory to prove that the charges were authorized. If CarInfoStory cannot provide proof that you agreed to continued charges after your cancellation request, the bank will refund the money to you. This process usually takes 30 to 90 days.

While the dispute is being investigated, ask your bank to block CarInfoStory from charging your account in the future. Most banks can place a block on recurring charges from a specific merchant. This prevents the company from attempting new charges while your dispute is still open.

Your rights under state and federal law

Several states have laws that require companies to make cancellation as straightforward as the original sign-up. If you signed up for CarInfoStory online, some states require the company to let you cancel online as well. California, New York, Illinois, and Virginia have versions of this rule, though the exact requirements vary by state.

The federal Restore Online Shoppers Confidence Act (ROSCA) also requires that companies obtain clear, affirmative consent before charging for a subscription and that they provide a straightforward mechanism to cancel. If CarInfoStory violates these rules — for example, by making cancellation impossible or by charging you without your permission — you may be able to file a complaint with your state's attorney general or the Federal Trade Commission (FTC).

These laws do not automatically refund your money, but they create a record that the company is breaking the rules. If many people file complaints, regulators may investigate and force the company to refund customers or change its practices.

Preventing unwanted charges in the future

After you cancel, monitor your bank or credit card statements for the next two to three billing cycles to make sure CarInfoStory is not charging you again. Set a phone reminder for the date your subscription was supposed to renew, and check your statement on that day.

If you signed up for a free trial that converted to a paid subscription, note the trial end date on your calendar and cancel before that date arrives. Many subscription services automatically charge you on the day the trial ends, and companies count on people forgetting to cancel in time.

Keep all emails from CarInfoStory, including the original sign-up confirmation and any cancellation confirmations. These emails are proof of what you agreed to and when you canceled. Store them in a folder or take screenshots so you have them if you need to dispute a charge months later.

Frequently Asked Questions

Will I get a refund if I cancel in the middle of a billing cycle?

That depends on CarInfoStory's refund policy, which should be stated in the terms you agreed to when you signed up. Some companies refund unused time on a pro-rata basis; others do not refund at all. Check your original confirmation email or the company's website for their refund policy. If the policy is unclear, ask customer service directly before you cancel.

What if I forgot the password to my CarInfoStory account?

Use the "Forgot Password" link on the login page to reset it. CarInfoStory will send a reset link to the email address associated with your account. If you no longer have access to that email address, contact customer service and provide proof of identity so they can help you regain access or cancel the account directly.

Can I pause my subscription instead of canceling it?

Some subscription services offer a pause option that temporarily stops charges without canceling the account. Check your account settings to see if CarInfoStory offers this. A pause is useful if you think you might return to the service later, but it does not stop charges indefinitely — the service will resume automatically after the pause period ends unless you cancel.

How long does it take for a chargeback to go through?

A chargeback investigation typically takes 30 to 90 days. Your bank will contact CarInfoStory and ask them to prove the charges were authorized. If the company does not respond or cannot provide proof, the bank will refund your money. You will see the refund in your account once the dispute is resolved.

Should I close my credit card to stop CarInfoStory from charging me?

No. Closing a card does not stop a company from trying to charge it, and it can damage your credit score. Instead, contact your bank to block the merchant or dispute the charges. Your bank can stop the charges without you having to close the card.