What a Car Pro reset does and when you need one
A Car Pro reset restores your account to its default state, clearing saved preferences, vehicle data, and login history. You typically need a reset when you forget your password, can no longer access the email address tied to your account, want to remove a vehicle from your profile, or are preparing to sell the app's data to another user.
The reset process varies depending on whether you remember your login credentials and which version of Car Pro you use — the mobile app (iOS or Android) or the web portal. Some resets happen when ready; others require you to wait for confirmation through email or support staff.
This guide walks through the most common reset scenarios, what information you'll need before you start, and what to do if the standard reset path doesn't work for your situation.
Key Takeaways
- Password resets can be done when ready through the "Forgot Password" link on the login screen without contacting support.
- If you no longer have access to your registered email address, you will need to contact Car Pro support with proof of account ownership, such as a vehicle registration or payment receipt.
- Removing a vehicle from your profile does not require a full account reset — you can delete individual vehicles through the app or web settings.
- A complete account wipe that clears all data takes longer and may require support staff to process the request manually.
- Keep a record of your username and the email address associated with your account to speed up any reset process.
Resetting your password when you remember your email
If you know the email address linked to your Car Pro account but have forgotten your password, the fastest path is the self-service password reset. Open the Car Pro app or go to the web login page and look for a link labeled "Forgot Password" or "Forgot Your Password?" — it usually appears below the login fields.
Click that link and enter the email address associated with your account. Car Pro will send a password reset link to that inbox. Check your email (including spam and promotions folders) within a few minutes. The reset link typically remains valid for 24 hours. Click the link, create a new password, and you'll be logged back in when ready.
If you don't receive the email after five minutes, check that you entered the correct email address. If the address is correct but the email never arrives, contact Car Pro support and provide your username and the phone number or vehicle information on file.
Regaining access when your email address is no longer active
If the email address registered to your Car Pro account no longer exists — because you changed providers, closed that account, or no longer have access to it — you cannot use the standard password reset. Instead, you'll need to contact Car Pro support directly and verify your identity.
Prepare one or more of the following before you reach out: the vehicle identification number (VIN) of a car in your profile, a screenshot or photo of a service record or maintenance log you uploaded, the phone number on file, or the original payment method (credit card last four digits). Support staff will ask for at least one of these to confirm you own the account.
Once verified, support can either update your registered email address to a new one you control, or reset your password and send a temporary one to an email you provide. This process usually takes one to three business days.
Removing individual vehicles without a full account reset
If you want to clear a specific vehicle from your Car Pro profile — for example, because you sold the car or no longer want that data stored — you don't need to reset your entire account. You can delete vehicles one at a time through the app or web interface.
In the mobile app, open your profile, find the vehicle you want to remove, and look for a menu icon (three dots or a gear symbol) next to the vehicle name. Select "Delete Vehicle" or "Remove Vehicle." The app will ask you to confirm; once you do, that vehicle and all its associated maintenance records, photos, and notes are deleted permanently. This action cannot be undone.
On the web portal, navigate to your vehicles list, click the vehicle you want to remove, and select "Delete" from the settings menu. The process is the same: confirmation required, deletion is permanent.
Performing a complete account reset through support
A full account reset — one that clears all vehicles, maintenance records, photos, and settings — requires you to contact Car Pro support. This is not a self-service option and exists mainly for users transferring account ownership or permanently closing their account.
Email Car Pro support or use the in-app support chat and clearly state that you want a complete account reset. Provide your username and the email address on file. Support will ask you to confirm your identity using the same methods described above (VIN, payment method, phone number, or service records).
After verification, support will schedule the reset. Depending on the volume of requests, this can take three to seven business days. You'll receive a confirmation email when the reset is complete. Your account will still exist and you can log in, but all data will be gone and you can start fresh.
What happens to your data after a reset
When you reset your password, your data stays in place — you're only changing how you log in. When you delete a single vehicle, only that vehicle's records are removed. When you perform a complete account reset, Car Pro typically deletes all personal data from active systems within 30 days, though backup copies may be retained for longer per their data retention policy.
If you need confirmation that your data has been deleted, you can request a data deletion report from Car Pro support. Some regions have legal rights to such reports under privacy laws like GDPR or CCPA, depending on where you live.
Troubleshooting resets that don't work
If you've clicked "Forgot Password" but never received an email, first check your spam folder and any email filters you may have set up. Add Car Pro's support email address to your contacts and try the reset again. If the second attempt also fails, the email address on file may be misspelled or no longer monitored.
If you're locked out because you've entered the wrong password too many times, Car Pro may temporarily freeze your account for security. Wait 15 to 30 minutes before trying again, or use the "Forgot Password" link to reset instead of guessing.
If you're resetting through the mobile app and the reset link isn't working, try the web portal instead — sometimes app-based resets have technical issues that the web version doesn't. If neither works after two attempts, contact support with your username and the phone number on file.
Frequently Asked Questions
Can I reset my password without losing my vehicle data?
Yes. A password reset only changes your login credentials. All your vehicles, maintenance records, and photos remain in your account. You'll log in with your new password and see everything exactly as you left it.
How long does a full account reset take?
Self-service password resets happen when ready. Removing a single vehicle takes effect when ready. A complete account reset processed by support usually takes three to seven business days from the time support confirms your identity.
What if I reset my account and then want my data back?
Once a complete account reset is processed, the data cannot be recovered. If you only need to change your password or email address, use those specific options instead of a full reset.
Do I need to reset my account to change my email address?
No. You can update your registered email address through account settings without resetting anything. Log in, go to Account or Profile settings, and look for an option to change your email. You may need to verify the new address by clicking a link sent to it.
What if I'm selling my phone and want to remove my Car Pro account from it?
Log out of the app on that phone before you sell or give it away. straightforward logging out removes your access from that device. Your account and data remain intact on Car Pro's servers and you can log in from any other device. You do not need to reset your account.