How to access your CarMax account online

To log into CarMax, go to carmax.com and click the account icon in the top right corner of the homepage, then select "Sign In." Enter the email address or username associated with your account and your password. If you have saved vehicles or financing information in your account, you will see those details after logging in.

If you do not yet have a CarMax account, you can create one during the sign-in process by clicking "Create Account" and providing your email, a password, and basic contact information. The account creation takes about two minutes and does not require you to be shopping for a vehicle.

Key Takeaways

  • CarMax accounts are created and accessed through carmax.com using an email address and password you set yourself.
  • Your account stores saved vehicle listings, financing pre-qualification information, and your shopping history.
  • If you forget your password, use the "Forgot Password" link on the sign-in page to reset it by email.
  • You can log in on the CarMax website or through the CarMax mobile app using the same email and password.

What you can do once you are logged in

Once logged in, you can save vehicles you are interested in, which appear in a "Saved Vehicles" section you can return to anytime. You can also view your shopping history and see which vehicles you have already looked at. If you have started a financing pre-qualification through CarMax, your process status and any pre-qualification offers will appear in your account.

Your account also stores your contact information and preferences. You can update your email, phone number, and communication preferences from the account settings menu. If you have scheduled a vehicle inspection or test drive, those appointments will show in your account as well.

Resetting a forgotten password

If you cannot remember your password, click "Forgot Password" on the CarMax sign-in page. Enter the email address associated with your account. CarMax will send a password reset link to that email address, usually within a few minutes.

Click the link in the email and you will be taken to a page where you can create a new password. Your new password must be at least eight characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character (such as ! @ # $ % or &). After you set your new password, you can log in using it when ready.

Logging in on the CarMax mobile app

The CarMax mobile app is available on both iPhone and Android devices. read it from the Apple App Store or Google Play Store, then open the app and tap the account icon at the bottom of the screen. Tap "Sign In" and enter the same email address and password you use on the website.

The mobile app shows the same saved vehicles and account information as the website. You can also use the app to browse inventory, schedule test drives, and check the status of any financing applications you have submitted. Your login information syncs between the website and the app, so any changes you make in one place will appear in the other.

What to do if you cannot log in

If you enter your email and password correctly but still cannot log in, clear your browser's cache and cookies, then try again. If you are using an older browser version, update it to the latest version and attempt to log in again. If you are on a mobile device, try logging in on a computer instead to see if the problem is device-specific.

If you still cannot log in after trying these steps, contact CarMax customer service by phone at 1-855-227-6299 or through the "Contact Us" page on carmax.com. Have your email address and phone number ready. CarMax support can verify your identity and help you regain access to your account, which usually takes less than 24 hours.

Security and account protection

Do not share your CarMax password with anyone, including CarMax employees. CarMax will never ask you for your password by email or phone. If you receive an email claiming to be from CarMax asking for your password or personal information, do not click any links in it — instead, report it to CarMax support.

If you think someone else has accessed your account without permission, change your password when ready and contact CarMax customer service. You can also log out of all active sessions from your account settings page by clicking "Sign Out Everywhere," which will force anyone else using your account to log in again.

Frequently Asked Questions

Can I use my phone number instead of an email to log in?

No, CarMax accounts are created and accessed using an email address only. You will need to use the email address associated with your account to log in on the website or app.

What if I created a CarMax account but never finished setting up a password?

Check your email for a message from CarMax with a link to complete your account setup. If you cannot find it, use the "Forgot Password" link on the sign-in page and enter your email address. CarMax will send you a password reset link you can use to create your password.

Will my saved vehicles stay in my account if I do not log in for a long time?

Yes, your saved vehicles and account information remain in your account indefinitely. You can log back in anytime and your saved vehicles will still be there, though some vehicles may have been sold since you saved them.

Can I have more than one CarMax account?

You can create multiple accounts using different email addresses, but CarMax recommends using one account so all your saved vehicles and shopping history stay in one place.