What Bob Moore Auto Group Is and Where to Find Them
Bob Moore Auto Group is a network of new and used car dealerships operating across Oklahoma, primarily in the Oklahoma City and Tulsa areas. The group includes multiple franchise locations selling brands like Ford, Chevrolet, GMC, Buick, and others, as well as a used-car operation. They handle vehicle sales, financing, service, and warranty administration directly from their dealership locations.
If you are shopping for a vehicle or have already purchased one from Bob Moore, you will interact with them through their physical dealerships, their website, or their finance and service departments. Understanding how their financing terms, warranty coverage, and service policies work can help you make informed decisions about purchases and repairs.
Key Takeaways
- Bob Moore Auto Group operates multiple dealership locations across Oklahoma selling new and used vehicles from several manufacturers.
- Financing through Bob Moore is arranged at the dealership and may involve their in-house finance team or third-party lenders they work with.
- New vehicles come with manufacturer warranties; used vehicles may have limited warranties or extended warranty options available at purchase.
- Service and warranty claims are handled through the dealership service department where you purchased or service your vehicle.
- Your purchase agreement and warranty documents contain the specific terms, coverage limits, and claim procedures that explore to your vehicle.
How Financing Works at Bob Moore Dealerships
When you finance a vehicle through Bob Moore Auto Group, the dealership's finance department structures the loan and arranges funding. This may come from the dealership's own finance company, a bank, a credit union, or another lender. The dealership acts as the intermediary, presenting loan options and terms to you before you sign the purchase agreement.
Your loan terms—interest rate, monthly payment, loan length, and any fees—are set out in your purchase agreement and loan documents. These documents spell out what happens if you miss a payment, what your obligations are, and what recourse the lender has. Before you sign, you have the right to review these terms and ask questions. If something is unclear, ask the finance manager to explain it before you commit.
If you have questions about your loan after purchase—your payment amount, payoff balance, or whether you can refinance—contact the dealership's finance office or the lender listed on your loan documents. Do not assume the dealership is the lender; many loans are sold to banks or finance companies after closing.
Warranty Coverage on New Vehicles from Bob Moore
New vehicles sold by Bob Moore Auto Group come with the manufacturer's warranty, not a Bob Moore warranty. For example, a new Ford comes with Ford's warranty; a new Chevrolet comes with Chevrolet's warranty. The dealership does not create or control these warranties—the manufacturer does.
Manufacturer warranties typically cover defects in materials and workmanship for a set period (often three years or 36,000 miles for basic coverage, longer for powertrain). Your purchase documents will include a warranty booklet or reference explaining what is covered, what is not, and how to file a claim. Coverage varies by manufacturer and model year, so read your specific warranty documents.
Service for warranty claims on new vehicles must usually be performed at a dealership that sells that brand. Bob Moore locations that carry that brand can perform warranty work. If you move or prefer another dealer, you can take your vehicle to any authorized dealership for that manufacturer, and the warranty remains valid.
Warranty Options on Used Vehicles
Used vehicles sold by Bob Moore may come with a limited dealer warranty, a manufacturer warranty (if the vehicle is still within the original coverage period), or no warranty at all. The specific coverage depends on the vehicle's age, mileage, and condition at the time of sale. Your purchase agreement will state exactly what warranty, if any, is included.
Bob Moore also offers extended warranty plans that you can purchase at the time of sale or sometimes shortly after. These are service contracts that cover certain repairs after the manufacturer's warranty expires or if the vehicle has no warranty. The cost, coverage terms, deductibles, and claim process vary by plan. Ask the dealership for a written summary of any extended warranty before you buy it, and keep that document with your vehicle records.
If you purchase an extended warranty and need to file a claim, contact the dealership service department or the warranty administrator listed in your contract. You will need to provide proof of purchase, your vehicle identification number (VIN), and documentation of the repair needed.
How to File a Warranty Claim
To file a warranty claim on a new vehicle, schedule service at a Bob Moore dealership (or any authorized dealership for that brand) and inform the service advisor that the issue is under warranty. The service department will inspect the vehicle, determine whether the problem is covered, and perform the repair at no cost to you if it is covered.
For used vehicles with a dealer warranty or extended warranty, the process is similar: contact the dealership service department, explain the issue, and bring your vehicle in for inspection. Have your purchase agreement and warranty documents available so the service advisor can confirm what is covered. If the dealership denies a claim, ask for the reason in writing and review your warranty documents to see whether you disagree with their interpretation.
If you have a dispute over warranty coverage, contact the dealership's service manager or general manager. If that does not resolve it, you may file a complaint with the Oklahoma Attorney General's office or pursue other legal remedies, depending on the amount in dispute and the terms of your warranty.
Service and Maintenance at Bob Moore Locations
Bob Moore dealerships operate service departments that perform routine maintenance, repairs, and warranty work. You can schedule service online through their website, by phone, or by visiting a location in person. Service hours and availability vary by location.
Routine maintenance—oil changes, tire rotation, filter replacement—is not covered by warranty and you will pay for it out of pocket. Warranty repairs are covered as described in your warranty documents. Some dealerships offer service packages or maintenance plans that you can purchase to lock in pricing for routine work over a set period.
Keep records of all service performed on your vehicle, including receipts and work orders. These records are important if you ever need to file a warranty claim, sell the vehicle, or dispute a repair charge.
What to Do If You Have a Problem with a Purchase or Warranty
If you have a problem with a vehicle you purchased from Bob Moore—a mechanical defect, a financing dispute, or a warranty claim that was denied—start by contacting the dealership directly. Speak with the service manager (for warranty or repair issues), the finance manager (for loan questions), or the general manager (for overall concerns). Many issues can be resolved at the dealership level.
If the dealership does not resolve the problem to your satisfaction, you can file a complaint with the Oklahoma Attorney General's Consumer Protection Unit or the Better Business Bureau. You can also consult a consumer attorney if the amount in dispute justifies legal action. Keep all documents related to your purchase, financing, warranty, and any repairs or disputes.
Frequently Asked Questions
Can I take my vehicle to a different dealership for warranty service?
Yes, for manufacturer warranty work on new vehicles. Any authorized dealership for that brand can perform the repair, and the warranty remains valid. For extended warranties sold by Bob Moore, check your warranty contract—some require service at a Bob Moore location, while others allow any authorized dealer.
What happens to my warranty if I sell the vehicle?
Manufacturer warranties on new vehicles are usually transferable to the next owner for the remainder of the coverage period, though some benefits may be reduced. Extended warranties sold by Bob Moore may or may not transfer; check your contract. Inform the new owner of any warranty coverage and provide them with the warranty documents.
How do I find out what warranty my used vehicle has?
Check your purchase agreement and any warranty documents you received at the time of sale. If you cannot find them, contact the Bob Moore dealership where you purchased the vehicle and ask them to provide copies. Your VIN will help them locate your records.
Can I refinance my loan with a different lender?
Yes. Your loan is a contract between you and the lender, not between you and Bob Moore. You can refinance with any bank, credit union, or lender that will approve you. Contact your current lender for your payoff amount, then shop other lenders for better terms. Refinancing may save you money on interest, though there may be fees involved.
What if the dealership says my warranty does not cover a repair I think should be covered?
Ask the service manager for a written explanation of why the repair is not covered. Review your warranty documents to see whether you disagree with their interpretation. If you believe the denial is wrong, contact the dealership's general manager or file a complaint with the Oklahoma Attorney General's office. Keep all documentation of the issue and the denial.